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Trust Travels & Tourism

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Ferrari World

Warner bros

Yas Water Park

Morning Safari

Evening Safari

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It’s our duty to make your experience exciting, memorable & affordable!

IMG WORLDS OF ADVENTURE

Help Save the Avengers team save the day at the Ma...

Dubai Parks and Resorts

Discover Dubai Parks and Resorts, one of the ultim...

Ski Dubai (Polar Pass - Snow Classic)

Ski Dubai Super Pass is one of the largest indoor ...

KIDZANYA ECONOMY

Learning is better when it’s fun. KidZania is a ...

Brought to Dubai by the Al Habtoor Group, La Perle...

Atlantis (Aquaventure and Lost Chamber)

Discover the mysterious ruins of the lost city of ...

Wild Wadi Water Park

Open sesame! awesome enjoyment, eagle-eyed lifegua...

Lego Land Water Park

Splash your way through a full day of LEGO® theme...

Lagouna Water Park

Laguna Waterpark is one of Dubai’s most popular ...

Dubai Private City Tours

Explore the charming city of Dubai where you get v...

Why Choose Us

Trust Travel & Tourism is among the leading Travel Technology and Destination Management Companies with over 20 destinations and supplies to more than 250 partners.

Best service guarantee

Our passion to excel is empowered by a team of more than 250 employees to ensure our clients’ competitiveness in their respective source markets, deliver a constant up-to-date portfolio of products and services, and deliver a warm welcome for travelers at their respective destinations.

Trust Travels has partnered with many of the world's leading providers to get the best price possible, our experienced agents will ensure every other aspect of your trip operates seamlessly. From the flight, transportation, accommodation and tourist/cultural opportunities, we will provide a detailed itinerary that gives you peace of mind.

Global Network

We provide our partners with Travel Technologies, online & offline support portfolio of products and services that include, Flights, Accommodations, Transfers, Excursions, Round trips, VIP services and MICE. Trust Travel have a global network of destination management companies in 20 destinations

New Visiters Every Week

Happy customers every year, new listing every week, check out our other sites.

Trust-Sports & Fly7c are region's first global online portals for live sports, music and entertainment tickets. We aim to provide spectators & audience with the widest range of tickets to events across the globe and helps ticket sellers and multi-national event organizers to reach the global audience. We enable the experience-seekers to buy online Football match, Tennis, Rugby, Darts, Cricket, Concert, F1 tickets etc whenever and wherever they are.

Testimonials

See what our customers has to say about us!

I would like to thank Trust Travels for arranging such a wonderful trip. It was a great and well-arranged trip. I shall surely consider my future trips through Trust Travels.

I had an amazing holiday, I really want to say thanks Trust Travels & its entire team who had done all great arrangements. All the services were best amongst the others.

The travel arrangements were awesome I really appreciate it was up to the mark and I would say it was absolutely perfect. This includes local transport, contact and everything. The hotel location and choice was really good and I was highly impressed. All pick up and drop and local sightseeing were up to the mark.

We had a wonderfull time and the services given by Trust Travels were excellent. Thanks for every thing and looking forward for next trip.

Other Popular tours

Tour Eiffel
Shopping tour
Versailles tour
Montparnasse skyline
Senna River tour
Open Bus tour
Louvre museum
Madlene Cathedral
Montparnasse
D'Orsey museum
Gioconda Louvre musuem

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From 1 Jan 2023 onwards, all Tourist Guides will have to login with their Singpass,the TRUST Portal ID will no longer be available. From 11 April 2021 onwards, all business users (with UEN-registered entities) including Travel Agents and Training Providers will have to login with their Singpass instead of Corppass. For more information, visit go.gov.sg/corporate-login Please login to www.singpass.gov.sg to register if you do not have a Singpass.

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Latest Updates

Bulletin Board

Illegal Parking along Connaught Drive and St Andrew's Road

Dear Industry Partners This circular is sent on behalf of the Land Transport Authority (LTA) with regards to the illegal coach parking along Connaught Drive and St Andrew's Road. Please refer to attached circular. Regards,  Travel Agents & Tourist Guides Division

Industry Resources

Tours Marketing Campaign

Regulatory Reminders

Renew Your Travel Agent Licence 2024

Road closures in the vicinity of the victoria theatre concert hall.

Dear Industry Partners,  This circular is sent on behalf of the Singapore Police Force (SPF) with regards to the traffic arrangement from 31 May to 2 June 2024. Please refer to the details <a href="https://www.police.gov.sg/media-room/news/20240529_traffic_and_security_arrangements_for_shangrila_dialogue">here</a>.  Regards,  Travel Agents & Tourist Guides DivisionSingapore Tourism Board

TRAVEL NOTICE FOR NEW CALEDONIA, MAY 2024

Dear Industry Partners,   This circular is sent on behalf of the Ministry of Foreign Affairs (MFA), who has updated its travel advisory for New Caledonia on 19 May 2024.   For more information, please refer to <a href="https://www.mfa.gov.sg/countries-regions/f/france/travel-page">MFA’s website</a>.    Regards,   Travel Agents & Tourist Guides DivisionSingapore Tourism Board

Key Changes To The Travel Agents Regulations

Occupational progressive wages for administrators and drivers.

Dear Industry Partners,There had been queries regarding the Occupational Progressive Wages (OPW) and training requirements for administrators and drivers.To determine if your employees are covered under the OPW, please refer to the job responsibilities listed on the Ministry of Manpower's (MOM) <a href="https://www.mom.gov.sg/employment-practices/progressive-wage-model/occupational-pws-for-administrators-and-drivers">website</a>.Thank you.Singapore Tourism Board Travel Agents and Tourist Guides Division

Submission of Audited Statement of Accounts

Submission of annual business profile returns, travel advisory for lebanon, october 2023.

Dear Industry Partners, The Ministry of Foreign Affairs (MFA) has updated its travel advisory for Lebanon on 18 October 2023.  Read more: <a href="https://go.gov.sg/20231018talebanon">https://go.gov.sg/20231018talebanon</a> MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENTTRAVEL ADVISORY FOR LEBANON, 18 OCTOBER 2023In view of the volatile situation in the region, Singaporeans are advised to defer all travel to Lebanon. Singaporeans currently in Lebanon should leave the country as soon as possible via available commercial options. Singaporeans who choose to remain in Lebanon should remain vigilant,monitor local developments closely and heed the advice of the Lebanese government. They should also avoid travel to the Lebanon-Israel border areas, as well as avoid protests and large gatherings. Singaporeans in Lebanon are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact them should the need arise.  Those who need consular assistance while in Lebanon may contact the Singapore Honorary Consulate-General in Beirut or the Ministry of Foreign Affairs Duty Office (24 hours) at:Honorary Consulate-General of the Republic of Singapore in BeirutAddress: Center Sofil, Charles Malek Avenue Achrafieh, Beirut, Lebanon P.O.Box 166730 Telephone: +961-1-334-335, 200-786, 200-787 Email: <a href="mailto:[email protected]">[email protected]</a>Ministry of Foreign Affairs Duty Office (24 hr)Address: Tanglin, Singapore 248163 Tel: +65 6379 8800/8855 Fax: +65 6476 7302 Email: <a href="mailto:[email protected]">[email protected]</a> On behalf of the Ministry of Foreign Affairs (MFA),  Travel Agents and Tourist Guides Division

Travel Advisory for Israel and The Palestinian Territories, October 2023

Dear Industry Partners, The Ministry of Foreign Affairs (MFA) has issued the updated travel advisory for Israel and the Palestinian Territories. Read more: <a href="https://go.gov.sg/20231010-utaisrael">https://go.gov.sg/20231010-utaisrael</a> MINISTRY OF FOREIGN AFFAIRS PRESS STATEMENTTRAVEL ADVISORY FOR ISRAEL AND THE PALESTINIAN TERRITORIES, 10 OCTOBER 2023As indicated in MFA’s previous Travel Advisory for Israel and the Palestinian Territories, which was last updated on 8 October, Singaporeans should avoid all travel to the Gaza Strip, the West Bank, and Israel’s borders with the Gaza Strip, Lebanon and Syria. Singaporeans should also avoid all non-essential travel to Israel in view of the ongoing conflict. In view of the latest developments, Singaporeans travelling to or residing in Israel and the Palestinian Territories should leave Israel as soon as possible via available commercial options. Those who wish to remain in Israel are advised to remain vigilant, monitor local developments closely, and avoid areas known for public disturbances or where large crowds congregate, especially in the Old City and East Jerusalem including Haram al-Sharif/Temple Mount. They should take all necessary precautions for personal safety including purchasing comprehensive travel and medical insurance.In addition, Singaporeans are strongly encouraged to eRegister with the Ministry of Foreign Affairs at <a href="https://eregister.mfa.gov.sg">https://eregister.mfa.gov.sg</a> so that we can contact you should the need arise. Singaporeans are also advised to stay in touch with your family and friends so that they know you are safe. Those who need consular assistance while in Israel or the Palestinian Territories may contact the Singapore Embassy in Tel Aviv or the Ministry of Foreign Affairs Duty Office (24 hours) at:Embassy of the Republic of Singapore in Israel (Tel Aviv) Address: 28 HaArba’a Street, South Tower (19th floor), Tel Aviv 6473926, Israel Tel: +972 3 7289334 Fax: +972 3 7289340 Email: <a href="mailto:[email protected]">[email protected]</a>Ministry of Foreign Affairs Duty Office (24 hr) Address: Tanglin, Singapore 248163 Tel: +65 6379 8800/8855 Fax: +65 6476 7302 Email: <a href="mailto:[email protected]">[email protected]</a> On behalf of the Ministry of Foreign Affairs (MFA),  Travel Agents and Tourist Guides Division

Grants for Travel Agents

Advisory on impersonation scam.

Dear Industry Partners, 1  It has been brought to our attention that an individual named "Lim Chwee Cheng alias Alfred" has approached industry partners and members of public and claims to be a staff/representative of the Singapore Tourism Board and a licensed tourist guide.2  STB would like to inform the industry that "Lim Chwee Cheng alias Alfred" is neither a staff/ representative of the Singapore Tourism Board nor a licensed tourist guide.3  STB does not support any dealings with the individual based on such inaccurate claims. Yours faithfully,   Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Apply For Travel Agent Licence

Renew your travel agent licence 2023, travel insurance, tours of singapore: a journal of experiences.

Industry Trends

Wellness Tourism

Big data and analytics, sustainable tourism, advisory on customs formalities and clearance procedures for inbound travellers.

Dear Industry Partners, 1  With the easing of Covid-19 border measures, tours and travels have resumed gradually in recent months. Singapore Customs would like to take the opportunity to update you on the Customs formalities and clearance procedures for inbound travellers and seek your co-operation to disseminate the information to your customers (i.e. travellers) for their compliance on their arrival in Singapore. You may consider doing so via your tour publicity materials or pre-tour briefings etc.2  All arriving travellers including foreign visitors and returning residents are required to declare and pay the duty and Goods and Services Tax (GST) to bring in dutiable and GST payable goods exceeding their duty-free concession and GST import relief.3  Travellers are granted GST import relief on new articles, souvenirs, gifts and food preparations (excluding intoxicating liquors, tobacco and goods imported for commercial purposes) brought into Singapore for their personal use or consumption. The relief amount is based on the value of goods the traveller brings in, and the duration that the traveller has spent outside Singapore. Travellers will have to pay GST on the value of the goods which is in excess of the GST import relief granted to them. You may refer to the Frequently Asked Questions at Annex A for more information.GST Import Relief*<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Time Spent Away from Singapore</td><td style="border: 1px solid black">Value of Goods Granted GST Relief</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">48 hours or more</td><td style="border: 1px solid black">Up to S$500</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Less than 48 hours</td><td style="border: 1px solid black">Up to S$100</td></tr></tbody></table></figure>*Holders of a work permit, employment pass, student pass, dependent pass or long-term pass issued by the Singapore Government are not entitled to GST import relief.4  Travellers are entitled to duty-free concession for liquors if the qualifying conditions are met. There is no duty-free concession and GST relief for all cigarettes and tobacco products brought into Singapore.Liquor Duty-Free Concession**<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Options</td><td style="border: 1px solid black">Spirits</td><td style="border: 1px solid black">Wine</td><td style="border: 1px solid black">Beer</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">A</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">B</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">C</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">1 Litre</td><td style="border: 1px solid black">1 Litre</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">D</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td><td style="border: 1px solid black">-</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">E</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">-</td><td style="border: 1px solid black">2 Litres</td></tr></tbody></table></figure>**There is no duty-free concession on liquors for travellers arriving from Malaysia.5  For convenience, travellers are encouraged to make an advance declaration and payment of the GST and/or duty using the Customs@SG web application. Alternatively, travellers can declare and pay the GST and/or duty for their goods at the Customs Tax Payment Office. Travellers are advised to keep the receipts of their overseas purchases to facilitate the computation and verification of tax payable in Singapore. Annex AFrequently Asked QuestionsQ1. Why do I need to pay GST on my overseas purchases?A1. The Goods and Services Tax (GST) is a tax on the supply of goods and services in Singapore and on the importation of goods into Singapore. This means that GST is levied on goods supplied in Singapore, whether or not they are bought overseas or locally. The imposition of GST on goods imported into Singapore has been in force since 1 April 1994 when GST was implemented in Singapore. The practice is consistent with countries that levy a GST (also known as Value-Added Tax in some countries). All goods, whether from commercial shipments (i.e. shipping of goods) or hand-carried by travellers, are subject to GST at the prevailing rate.Q2. If I were to buy a branded bag for S$2,000 while holidaying overseas, and were to start using it during the trip, do I have to pay GST when I bring the bag home? If so, how is the GST computed?A2. Yes, the bag is subject to the prevailing GST rate of 8 per cent. If you have been away from Singapore for more than 48 hours, you will be entitled to a GST import relief amount of S$500. Therefore, the amount of GST that you will have to pay is S$120 [S$(2,000 - 500) x 8 per cent]. If you have been away from Singapore for less than 48 hours, you will be entitled to a GST import relief amount of S$100. Therefore, the amount of GST that you will have to pay is S$152 [S$(2,000 - 100) x 8 per cent].Q3. If I were to remove the price tag/packaging and use an item bought overseas immediately, is the item still subject to GST? Can it be considered a used article or personal belongings where GST import relief is granted?A3. The item in question is not considered as "used articles and personal belongings" and GST is payable if the value exceeds the GST import relief amount granted.Q4. If I already paid sales tax for an item purchased overseas and I did not claim tax refund, do I still have to pay GST?A4. GST is applicable on all items brought into Singapore regardless of whether foreign sales tax was paid for the item overseas, or whether the traveller has claimed tax refund for the item.Q5. If I were to receive a gift while overseas, how is the tax calculated since I will not have a receipt and will not be able to estimate the value of the gift?A5. If the receipt is not available, the value of the goods will be assessed based on the value of identical or similar goods when computing the GST payable. For more information, please refer to the following links.<ul><li>Customs Guide for Travellers: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/guide-for-travellers/</a></li><li>Customs@SG Web Application: <a href="https://www.customs.gov.sg/eservices/customs-sg-web-application/">https://www.customs.gov.sg/eservices/customs-sg-web-application/</a></li><li>Duty-Free Concession and GST Import Relief: <a href="https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/">https://www.customs.gov.sg/individuals/going-through-customs/arrivals/duty-free-concession-and-gst-relief/</a></li></ul> On behalf of the Singapore Customs, Travel Agents and Tourist Guides Division

Travel Agents 101

Adjustment and further extension to amendment of the travel agents regulations (tar) 2017.

Dear Travel Agent,   On 8 April 2020, in response to the Covid-19 crisis, STB amended the Travel Agents Regulations 2017 (TAR) to:a) Reduce the minimum net value requirement by 90%; andb) Allow the submission of Auditor Certified Accounts (CAs) in lieu of Audited Statement of Accounts (AA). 2    With the protracted Covid situation, these requirements were extended twice, in December 2020 and December 2021. 3    With the reopening of borders, travel volume has seen a gradual recovery. As such, STB will be adjusting the minimum net value requirement accordingly. As such,  a) With effect from 1 January 2023, the reduction in the minimum net value requirement will be adjusted to 60%, or $40,000 for general licensees and $20,000 for niche licensees up to 31 December 2023.  b) However, you may continue to submit Auditor Certified Accounts (CAs) (reported in accordance with the <a href="https://isca.org.sg/standards-guidance/audit-assurance/standards-and-guidance/singapore-standards-on-review-engagements-(ssres)">Singapore Standard on Review Engagement - SSRE 2400</a> by an independent auditor) in lieu of AA for the financial year ending on or after 1 March 2023. 4    You will be given until 30 June 2023 to do any necessary top-ups to meet the revised requirement mentioned in para 3(a) above.   5    These measures will be reviewed and amended further, in accordance with the pace of tourism recovery.   6    Please refer to the attachment below to read the full subsidiary legislation supplement. Alternatively, you may wish to visit the Electronic Gazette website <a href="http://www.egazette.com.sg/gazetteViewDetail.aspx?ct=sls&subscriber=0">here</a> and click on "Travel Agents Act 1975 - Travel Agents (Amendment) Regulations 2022". 7    For any queries, please contact STB at <a href="[email protected]">[email protected]</a>. Thank you.

Health advisory for travellers to the Middle East region (December 2022)

The Ministry of Health (MOH) advises travellers to take the following preventive measures when travelling to the Middle East region. PRE-TRAVEL PREPARATIONS<ul><li>Consult your healthcare provider prior to travel.</li><li>Check on vaccination requirements and take all required vaccines.</li><li>Be up-to-date with vaccinations in the National Adult Immunisation Schedule (NAIS) or National Childhood Immunisation Schedule (NCIS) and routine vaccines.</li><li>Be aware of the situation in countries you intend to travel to.</li></ul> VACCINATION REQUIREMENTS AND RECOMMENDATIONSTravellers are advised to check the entry requirements imposed by the countries they intend to travel to. Travellers are also recommended to be up-to-date with vaccinations in the NAIS or NCIS.<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Vaccine</td><td style="border: 1px solid black">Vaccination details</td></tr><tr style="border: 1px solid black"><td colspan="2">Requirement</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">COVID-19 vaccine</td><td style="border: 1px solid black">Entry requirement to some countries in the Middle East region<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>.COVID-19 vaccination is free for all Singaporeans and long-term residents in Singapore. The vaccination is especially important for the elderly and other vulnerable groups (e.g. pregnant women, persons with comorbidities) as they are at high risk of severe disease. For more information on COVID-19 vaccination, please visit <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs">https://www.moh.gov.sg/covid-19/vaccination/faqs</a>.</td></tr><tr style="border: 1px solid black"><td colspan="2">Recommended</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Influenza vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children aged 6 months to below 5 years, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions or indications. All other travellers may also consider getting the influenza vaccination prior to travel.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Pneumococcal vaccine</td><td style="border: 1px solid black">Recommended in the NAIS and NCIS for children below 5 years of age, adults aged 65 years and older, and persons aged 5 to 64 years with certain medical conditions.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Routine vaccines</td><td style="border: 1px solid black">Other nationally recommended vaccinations include measles, mumps and rubella (MMR) and varicella vaccinations (for children and adults), and diphtheria and polio vaccinations (for children).</td></tr><tr style="border: 1px solid black"><td colspan="2">Subsidies are available for eligible Singaporeans for nationally recommended vaccinations. Please consult your doctor for further advice regarding the above vaccinations or on other travel-related vaccinations prior to travel.For more information on nationally recommended vaccinations, please visit the HealthHub at: <a href="https://www.healthhub.sg/programmes/163/vaccinate ">https://www.healthhub.sg/programmes/163/vaccinate </a></td></tr></tbody></table></figure> GENERAL HEALTH ADVICE<ul><li>Observe good personal hygiene at all times.</li><li>Practise frequent hand washing (e.g. before handling food or eating, after going to toilet, or when hands are soiled).</li><li>Adopt good food safety and hygiene practices and avoid consuming raw and unpasteurised milk, undercooked meats, or food prepared under unsanitary conditions, and properly washing fruits and vegetables before eating them.</li><li>Avoid close contact with persons who are unwell, such as those suffering from respiratory infections.</li><li>Avoid contact with camels and other animals, including not visiting camel farms. If contact has been made, thoroughly wash hands with soap.</li><li>Avoid visiting healthcare institutions in the Middle East unless it is necessary to do so as part of accessing medical care.</li><li>Travellers are advised to wear masks (i.e. surgical masks) especially when in crowded places.</li><li>Wear a surgical mask and seek medical attention promptly if you become unwell while travelling or within 2 weeks after returning to Singapore, and inform the doctor of your travel history.</li></ul> OTHER HEALTH ALERT(S)Middle East Respiratory Syndrome (MERS)Middle East Respiratory Syndrome (MERS) is viral illness caused by the Middle East Respiratory Syndrome Coronavirus (MERS-CoV). Since 2012, the World Health Organization (WHO) has recorded more than 2600 cases of MERS-CoV infection in 27 countries, mainly in the Middle East region<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a>. Majority of the cases were reported in Saudi Arabia, with recent cases in 2022 reported in Saudi Arabia, Qatar and Oman.Symptoms of MERS-CoV infection include fever, cough and shortness of breath. MERS-CoV infection may result in severe illness and complications, such as pneumonia, and death occurs in about a third of infected individuals. The virus is present in infected dromedary camels, and can spread to humans through contact with infected animals or contaminated animal products. It may also spread through close contact with infected persons.For the latest update on the Health Advisory, please refer to <a href="https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)">https://www.moh.gov.sg/diseases-updates/novel-coronavirus-infection-(mers-cov)</a> <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> Please visit MFA’s website for details on the prevailing requirements for entry into the different countries: <a href="https://www.mfa.gov.sg/Where-Are-You-Travelling-To ">https://www.mfa.gov.sg/Where-Are-You-Travelling-To </a><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> For the latest update, please refer to WHO’s website at: <a href="https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers">https://www.who.int/health-topics/middle-east-respiratory-syndrome-coronavirus-mers</a> On behalf of the Ministry of Health (MOH), Travel Agents and Tourist Guides Division

Renewing Your Travel Agent Licence

Launch of digital version of travel agent licence.

Dear Travel Agent The Singapore Tourism Board is pleased to announce the roll-out of the digital version of your Travel Agent licence with effect from today. From 15 September 2022, travel agents who have renewed their licence for 2023/2024 or updated your business details will be issued your new licence via TRUST. Find out more about the new Travel Agent licence by clicking the links below and follow the steps to download and display your licence at your place of business.If you are due for licence renewal in 2023, your existing licence will remain valid and does not need to be converted.Please do not hesitate to contact us at <a href="mailto:[email protected]">[email protected]</a>, should you require more information.     Yours Faithfully,Travel Agents and Tourist Guides Division Singapore Tourism Board

Travel Agent Licences to be issued digitally

Dear Travel Agents,As part of the STB’s efforts to go digital and expedite licence issuance to travel agents, STB will be transiting towards the issuance of the Travel Agent licence in a downloadable digital format via TRUST from 15 September 2022. Click on the infographic (as attached) to find out what you can expect. More information will be shared in the coming weeks. Please stay tuned.Thank you.Regards Travel Agent Licensing and Regulatory Review Department

Updated Circular on Safe Management Measures Required for Tours Re-opening _29 Aug 2022

On 24 Aug 2022, the Multi-Ministry Taskforce (MTF) announced further easing of Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 29 Aug 2022:<ul><li>Mask-wearing is mandatory only on public transport (i.e. on MRT/LRT and public buses) and indoor public transport facilities (e.g. boarding areas at bus interchanges and MRT platforms). Tour buses are exempted from mask-wearing.  </li><li>For tours that involve entry into settings with Vaccination-Differentiated Safe Management Measures (VDS) such as F&B establishments<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, vaccination status checks are not required. The onus is on the individuals to abide by the rules, where he/she must be: <ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://www.moh.gov.sg/covid-19/vaccination/faqs---post-vaccination-matters">https://www.moh.gov.sg/covid-19/vaccination/faqs---post-vaccination-matters</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2010 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (based on year of birth) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Travel Agent Training Guide

Framework for identifying the right travel management system, travel agent internship guide, business transformation playbook, travel agent onboarding guide, technology guidebook, travel agent roadmap handbook, reconnect with your consumers, virtual tours guide.

Dear Tour Operators and Tourist Guides,The Virtual Tours Guide (as attached) is for industry practitioners who are considering embarking on virtual tours to expand their product offerings to reach a wider audience.This Guide puts forth the opportunities and considerations of conducting virtual tours and helps industry practitioners to determine how virtual tours can be relevant for their businesses even as borders reopen and international travel resumes.Yours faithfully,  Travel Agents and Tourist Guides Division Singapore Tourism Board

Redefining Customer Experience: Digitalisation is Key

Updated circular on safe management measures required for tours re-opening _26 apr 2022.

On 22 Apr 2022, the Multi-Ministry Taskforce (MTF) announced further easing of Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 26 Apr 2022:<ul><li>Tour size and group size limits are removed for all tours.  </li><li>Safe distancing is not required and intermingling is allowed for all tours.  </li><li>For tours with mask-off activities (such as F&B components or those which involve sports or physical exercise), participants are required to wear their masks after the mask-off activities if they continue to remain indoors, including on conveyances.  </li><li>For tours that involve entry into settings with Vaccination-Differentiated Safe Management Measures (VDS) such as F&B establishments<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, vaccination status checks are not required. The onus is on the individuals to abide by the rules, where he/she must be: <ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li></ul>With effect from 1 May 2022:<ul><li>Submission of tours re-opening data to be made on the 2nd of every month.   </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _4 Apr 2022

On 24 March 2022, the Multi-Ministry Taskforce (MTF) announced it would ease Safe Management Measures (SMMs) and make further progress towards living with COVID-19. In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below. With effect from 29 March 2022: <ul><li>Changes to the tour size limit and Safe Management Measures (SMMs) are summarised in the following table.</li></ul><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Types of Tours</td><td style="border: 1px solid black">Tour Size Limit</td><td style="border: 1px solid black">Remarks</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours with mask-on activities throughout Examples: City tours on coach buses, walking tours without F&B components</td><td style="border: 1px solid black">Nil</td><td style="border: 1px solid black">Safe distancing is not required and intermingling is allowed when masks are on. </td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (indoors) Examples: Tours which include F&B components</td><td style="border: 1px solid black">Max 30 participants</td><td rowspan="2">At least 1 metre safe distance between groups of up to 10 pax is required when masks are not worn. Intermingling between different groups is disallowed when masks are not worn. Safe distancing is not required and intermingling is allowed once masks are worn after the mask-off activities.</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (outdoors)  Examples: Tours which involve sports or physical exercise such as cycling and kayaking tours</td><td style="border: 1px solid black">Max 50 participants</td></tr></tbody></table></figure><ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 10 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (based on year of birth)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at establishments that are not able to administer comprehensive VDS, the dine-in group size is capped at 5. Participants may only revert to their earlier groupings of up to 10 after leaving the establishment or else remain in the same groupings of 5.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) activities where masks are not worn, there is no maximum group size.  </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the World Health Organisation Emergency Use Listing (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Quarantine-Free Travel to Singapore

Dear Travel Agents and Tourist Guides,  With effect from 1 Apr 2022, Singapore is reopening to all fully vaccinated* travellers without quarantine — simply present a negative pre-departure test upon arrival. *Fully vaccinated visitors and non-fully vaccinated children aged 12 and below will be allowed to enter Singapore. Attached is a quick guide through infographics. For more information, please visit <a href="https://safetravel.ica.gov.sg/arriving/overview">https://safetravel.ica.gov.sg/arriving/overview</a>. Thank you.  Yours faithfully,  Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _21 March 2022

On 11 March 2022, the Multi-Ministry Taskforce (MTF) announced it would resume our transition to resilience and proceed to simplify and streamline Safe Management Measures (SMMs). In line with this, STB has updated the SMMs applicable to tours.In line with the streamlining of SMMs, with effect from 15 March 2022, tour operators and tourist guides can resume tour operations without submitting an application to the Singapore Tourism Board ("STB") for assessment and subsequently, receive an approval letter from the Ministry of Trade and Industry ("MTI").These measures may be adjusted further, subject to the prevailing public health situation in Singapore. Please refer to key updates below.  With effect from 15 March 2022: <ul><li>Tour operators and tourist guides are not required to submit an application to the Singapore Tourism Board ("STB") for assessment and subsequently, receive an approval letter from the Ministry of Trade and Industry ("MTI") in order to resume tour operations.</li><li>Changes to the tour size limit and Safe Management Measures (SMMs) are summarised in the following table.</li></ul><figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Types of Tours</td><td style="border: 1px solid black">Revised Tour Size Limit</td><td style="border: 1px solid black">At least 1-metre Safe Distancing (1M SD)</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Fully mask-on activities throughout the tours Examples: Conveyance-assisted tours and walking tours without F&B components</td><td style="border: 1px solid black">Nil</td><td style="border: 1px solid black">Not required</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (indoors) Examples: Tours which include F&B components</td><td style="border: 1px solid black">Max 30 participants</td><td rowspan="2">1M SD between groups of up to 5 pax is required when engaging in mask-off activities. No intermingling between groups is allowed when masks are off. Tour can resume without 1M SD after mask-off activities. Participants  wear their masks immediately after the mask-off activities have concluded. </td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Tours that involve mask-off activities (outdoors)  Examples: Tours which involve sports and physical exercise e.g. cycling and kayaking tours</td><td style="border: 1px solid black">Max 50 participants</td></tr></tbody></table></figure><ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (i.e. born in or after 2010)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4];</a></li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must revert to their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.  </li></ul>Please be reminded to comply with all the safe management measures, including those from other relevant agencies. For more information, please refer to <a href="https://www.gobusiness.gov.sg/safemanagement/general/">https://www.gobusiness.gov.sg/safemanagement/general/</a> for all latest advisories across various sectors. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the <a href="https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines">World Health Organisation Emergency Use Listing</a> (WHO EUL). Individuals may check whether they are considered "fully vaccinated" at <a href="https://go.gov.sg/vax-status-query">https://go.gov.sg/vax-status-query</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. Children born in 2009 who will turn 13 in 2022 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022 (instead of 1 January 2022). From 1 March 2022, the concession for children will only be extended to those born in or after the year 2010. In addition, from 15 March 2022, unvaccinated children aged 12 years and below (i.e. born in 2010 or later) need not be from the same household to be included within a group entering premises or participating in activities with VDS.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached documents. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _1 January 2022

On 30 December 2021, Singapore Tourism Board (STB) released a joint advisory with Enterprise Singapore (ESG), Housing & Development Board (HDB), Singapore Food Agency (SFA) and Urban Redevelopment Authority (URA) to update the Safe Management Measures (SMMs) at Food & Beverage Establishments, Retail Establishments and Lifestyle-Related Services. In line with this, STB has updated the SMMs applicable to tours.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: With effect from 1 January 2022: <ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="https://batik-trust.stb.gov.sg/admin/#_ftn1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.   <ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="https://batik-trust.stb.gov.sg/admin/#_ftn2">[2]</a>;</li><li>have recovered from Covid-19<a href="https://batik-trust.stb.gov.sg/admin/#_ftn3">[3]</a> (if applicable);</li><li>children aged 12 years and below (i.e. born in or after 2009)<a href="https://batik-trust.stb.gov.sg/admin/#_ftn4">[4], </a>and if there are 2 or more such children in the group, the children must be from the same household; or</li><li>certified medically ineligible <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a>.  </li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must revert to their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.  </li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.  </li></ul><a href="https://batik-trust.stb.gov.sg/admin/#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref2">[2]</a> This means they must have received the appropriate regimen of vaccines under the <a href="https://www.who.int/emergencies/diseases/novel-coronavirus-2019/covid-19-vaccines">World Health Organisation Emergency Use Listing</a> (WHO EUL). For more information, refer to <a href="https://file.go.gov.sg/vdsmminfo.pdf">MOH’s information sheet on the requirements for VDS</a>.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref3">[3]</a> All recovered persons from COVID-19 who are not fully vaccinated will only be given a 180-day exemption after infection to enter settings where VDS is implemented, including F&B establishments. Those who have recovered from COVID-19 and will exceed the 180-day period as at 1 January 2022, but have yet to be fully vaccinated, will be given until 31 January 2022 to complete their primary vaccination regime, so as to be able to enter VDS settings.  <a href="https://batik-trust.stb.gov.sg/admin/#_ftnref4">[4]</a> A grace period will be extended to children born in December 2009 to allow them sufficient time to get fully vaccinated. Children born in 2009 who will turn 13 in 2022 will need to be fully vaccinated to enter venues and participate in activities with VDS from 1 March 2022 (instead of 1 January 2022). From 1 March 2022, the concession for children will only be extended to those born in or after the year 2010.<a href="https://batik-trust.stb.gov.sg/admin/#_ftnref5">[5]</a> To be certified as medically ineligible, individuals may visit a doctor familiar with their medical condition, or alternatively, any clinic or hospital to obtain a hardcopy doctor-certified memo.   For more details on the changes, please refer to the attached document(s). We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Understanding Safe Management Measures Through Infographics

Dear Travel Agents and Tourist Guides To ensure a safe working environment, businesses must adhere to sector-specific safe management measures. Attached is a list of infographics for ease of reference:<ul><li>Annex A - Summary of relevant latest measures</li><li>Annex B - Reminder on handling inbound travellers</li></ul>We seek your cooperation in playing a part in the fight against COVID-19. Thank you. [Information updated as of 7 Jan 2022]Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Reminder on Travel Guidelines for Incoming Travellers

Dear stakeholders,  With the high incidence of COVID-19 cases across the Vaccinated Travel Lane (VTL) countries, you may be receiving queries from concerned incoming travellers seeking advice on Singapore’s travel guidelines. You may refer to the ICA SafeTravel website for the latest guidelines for <a href="https://safetravel.ica.gov.sg/travel-checklist/overview/">incoming travellers</a>, including returning Singapore Citizens and Permanent Residents.Please be reminded that based on the current guidelines, travellers must defer their travel to Singapore if they:<ul><li>Have COVID-19 symptoms;</li><li>Are diagnosed or suspected to have contracted COVID-19 in the last 14 days before departing for Singapore; or</li><li>Had been in close contact with a COVID-19 positive patient in the last 7 days before departing for Singapore. This includes the provision of care for a COVID-19 patient in a healthcare or family/social setting, staying in the same location as a COVID-19 patient, or had been in close (i.e. less than two meters) contact with a COVID-19 patient for more than 15 minutes.</li></ul>In addition, all incoming travellers should be advised to declare truthfully on their SG Arrival Card with electronic Health Declaration (SGAC/eHDC). Travellers who are subsequently found to have made a false declaration on their SGAC/eHDC will be liable for prosecution under the Infectious Disease Act (IDA).For more information, please refer to <a href="https://safetravel.ica.gov.sg/arriving/overview">https://safetravel.ica.gov.sg/arriving/overview</a>.Thank you for your understanding and cooperation.  [Information updated as of 6 January 2022.] Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Time-Limited 8-weeks Rostered Routine Testing (RRT) for Workplaces (Round 2)

Dear stakeholders,With more employees returning to the workplace from 1 Jan 2022, there could be higher risk of workplace transmission, particularly given the higher transmissibility of the Omicron variant. Regular testing is therefore important to ensure early detection and ringfencing of cases at the workplace. To support this practice, the Government is undertaking a second round of ART kit distribution which eligible companies can apply for. The application period is open until 31 Jan 2022.For more information on the time-limited 8-weeks RRT for workplaces, please refer to this <a href="https://www.gobusiness.gov.sg/timelimitedrrt/">website</a>. FAQsQ: Which companies are eligible to apply for kits? A: Companies with fully vaccinated* employees who work onsite and who are not already subject to the Government's mandatory PCR or FET RRT regime, may apply for 8 ART kits per onsite fully vaccinated employee for weekly testing over a two-month period. This includes full-time, part-time employees, interns or vendors who will return to office at least once a week over a 2-month period. *Including employees who are (i) certified to be medically ineligible, or (ii) unvaccinated and recovered from COVID-19 infection within 180 days as of 31 Mar 2022.Q: Why is it that only fully vaccinated employees are eligible for the free ART kits? A: Non-fully vaccinated staff are already subject to MOM’s Workforce Vaccination Measures from 1 Jan 2022, where they have to pay for their own PET before returning to the workplace. They will therefore not be eligible for the free ART kits issued by the Government to workplaces. From 15 Jan 2022, this concession for non-fully vaccinated persons to return to the workplace even with a negative PET result will also be removed i.e. they will not be allowed to return to office at all.Q: I applied for the first round of kits distribution in Sep 2021. Am I still eligible to apply for this second round of kits distributionA: Yes, your company may still apply for the ART kits for the employees who fulfil the eligibility criteria. However, the Government reserves the right to reject applications from non-compliant companies that applied for and received the first round of kits distribution, including those that did not submit or were late in submitting their results declaration. Companies are therefore reminded to submit their results declaration on time and produce the proof of documents as necessary if audited. [Information updated as of 5 Jan 2022] Yours faithfully,Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Update on MPA’s Additional Safe Management Measures

Dear Tour Operators and Tourist Guides,Please note that in view of the emergence of the Omicron variant of concern, Maritime and Port Authority of Singapore (MPA) has implemented the following additional safe management measures (SMMs) for SZH-licensed pleasure craft with effect from 15 Dec 2021: <ol><li>Only fully vaccinated tour participants[1] are allowed onboard the pleasure craft. Unvaccinated passengers (other than recovered individuals, <a href="https://www.moh.gov.sgnews-highlightsdetailscalibrated-adjustments-in-stabilisation-phase_8nov2021/">medically ineligible individuals</a>, or children aged 12 years and below[2]) are not allowed to board the craft. Owner/operators of SZH-licensed pleasure craft must check the status of such individuals; and</li><li>If more than one group of 5 tour participants[3] will be on board the pleasure craft, all participants must undergo ART or <a href="https://www.moh.gov.sg/covid-19/statistics/pet">PET</a>[4] prior to commencement of the charter. </li></ol>For more information, please refer to <a href="https://www.mpa.gov.sg/web/portal/home/port-of-singapore/craft-licensing-and-port-clearance/safe-management-measures-for-pleasure-craft">MPA’s website on safe management measures for pleasure craft</a>.  [1] An individual is considered fully vaccinated two weeks after he or she has received two doses of Pfizer-BioNTech/ Comirnaty, Moderna, or any vaccines in the World Health Organisation’s Emergency Use Listing such as Sinovac-CoronaVac, Sinopharm, and AstraZeneca.[2] Unvaccinated children aged 12 years old and below can be included in groups of 5 persons as long as they are all from the same household.[3] If more than 1 group but only participants from the same household are onboard, they may be exempted from the ART or PET requirement.[4] Tour participants will be required to present the PET results on the TraceTogether/HealthHub Application or hard copy results for verification.  FAQsQ: How will these additional SMMs affect tour operators and tourist guides?A: Tour operators and tourist guides conducting boat tours are encouraged to work with pleasure craft operators to ensure that these additional SMMs are adhered to. This includes requiring tour participants to undergo ART or PET prior to commencement of the charter. Q: Can the tour participants perform the ART self-test at home? A: No, the ART self-test has to be performed on-site in the presence of a third party such as a tour operator, tourist guide or boat crew member. Tour operators and tourist guides are reminded to work with the pleasure craft operators to<ul><li>Allow tour participants to carry out the self-tests in a well-ventilated area and maintain 1m safe-distancing;</li><li>Ensure that the ART results are documented (e.g., in digital or physical format) and the kits are properly disposed of.</li></ul>For more information on how to use the ART kits, please refer to this <a href="https://ask.gov.sg/questions/507">website</a>. Q: What documents are tour participants required to show if they are undergoing PET? A: Tour participants will be required to present the PET results on the TraceTogether/HealthHub Application or hard copy results for verification. Please be reminded that the validity of a negative COVID-19 test result is 24 hours from the time the tour participant was registered at the testing premises to take the tests. For more information on PET, please refer to this <a href="https://www.moh.gov.sg/covid-19/statistics/pet">website</a>.  We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  [Information updated as of 20 December 2021] Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _23 November 2021

On 20 November 2021, the Multi-Ministry Taskforce (MTF) announced calibrated adjustments to Safe Management Measures (SMMs) for the Transition Phase. In line with this, the Singapore Tourism Board ("STB") has updated the SMMs applicable to tours. These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply:  <ul><li>With effect from 22 November 2021:<ul><li>For tours that involve i) entry into settings with Vaccination-Differentiated Safe Management Measures (VDS), ii) F&B components<a href="#_ftnref1">[1]</a>, or iii) indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 5 pax, regardless of whether they are from the same household.<ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="#_ftnref2">[2]</a>;</li><li>children aged 12 years and below<a href="#_ftnref3">[3]</a>; or</li><li>certified medically ineligible<a href="#_ftnref4">[4]</a> (from 1 December 2021).</li></ul></li><li>For tours that involve F&B components at hawker centres and coffee shops that are not able to administer comprehensive VDS, the dine-in group size is capped at 2. Participants must return into their earlier groupings of up to 5 after leaving the hawker centre or coffee shop or else remain in the same groupings of 2.</li></ul></li><li>For tours that do not involve i) entry into settings with VDS, ii) any F&B components, or iii) indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 5 pax, regardless of vaccination status or whether they are from the same household.</li></ul></li></ul> <a href="#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="#_ftnref2">[2]</a> An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. <a href="#_ftnref3">[3]</a> Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 5 pax as long as all the children are from the same household. Please refer to MOH’s press release on 20 November 2021 for more details:https://www.moh.gov.sg/news-highlights/details/resuming-our-transition-towards-covid-resilience<a href="#_ftnref4">[4]</a> Certified medically ineligible individuals will be issued with a standard paper memo, which should be presented along with a government-issued photo identification card to be exempted from VDS. For more details on the changes, please refer to the attached document. For a copy of the application and declaration forms, please refer <a href="https://www.stb.gov.sg/content/stb/en/home-pages/advisory-for-tours.html">here</a>. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _10 November 2021

On 8 November 2021, the Multi-Ministry Taskforce (MTF) announced calibrated adjustments to Safe Management Measures (SMMs) for the Stabilisation Phase. In line with this, the Singapore Tourism Board ("STB") has updated the SMMs applicable to tours. These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply:  <ul><li>With effect from 10 November 2021: <ul><li>For tours that involve F&B components<a href="#_ftn1">[1]</a>, entry into shopping malls or attractions, or indoor activities where masks are not worn, the maximum number of participants in each group within such tours is capped at 2 pax. Families from the same household will need to be in groups of two, except when dining in at F&B establishments as detailed below.<ul><li>All individuals within such tours must be<ul><li>fully vaccinated<a href="#_ftn2">[2]</a>;</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>; or</li><li>certified medically ineligible individuals<a href="#_ftn4">[4]</a> (from 1 December 2021).</li></ul></li><li>For tours that involve F&B components at F&B establishments that are able to administer comprehensive Vaccination-Differentiated Safe Management Measures (VDS), up to 5 fully vaccinated individuals from the same household<a href="#_ftn5">[5]</a> can dine-in together. Participants are required to return to and adhere to their earlier groupings of 2 after leaving the F&B establishments. To avoid doubt, hawker centres and coffee shops are not able to administer comprehensive VDS, and the dine-in group size remains capped at 2 pax.</li></ul></li><li>For tours that do not involve F&B components, entry into shopping malls and attractions, or indoor activities where masks are not worn, ensure that the maximum number of participants in a group within each such tour is capped at 2 pax, regardless of vaccination status.</li></ul></li></ul> <a href="#_ftnref1">[1]</a> This includes F&B at regular F&B establishments, hawker centres and coffee shops. <a href="#_ftnref2">[2]</a> An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event.<a href="#_ftnref3">[3]</a> Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 pax as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 9 October 2021 for more details: <a href="https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future">https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future</a> <a href="#_ftnref4">[4]</a> Certified medically ineligible individuals will be issued with a standard paper memo, which should be presented along with a government-issued photo identification card to be exempted from VDS.<a href="#_ftnref5">[5]</a> This includes unvaccinated children 12 years and below, in line with their eligibility for VDS, as well as certified medically ineligible individuals (from 1 December 2021). If a group comprises up to 5 such children, all the children must be from the same household.  For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _13 October 2021

In line with the latest health situation in Singapore and the need to slow down community transmission, the Singapore Tourism Board ("STB") has updated the Safe Management Measures ("SMMs") that are applicable to tours with effect from 13 October 2021.The following changes to the SMMs will apply: <ul><li>For tours that involve F&B components<a href="#_ftn1">[1]</a>, entry into shopping malls or attractions, or indoor activities where masks are not worn, the maximum number of pax in each group within such tours is capped at 2 and this will apply throughout the duration of the tour. All individuals within such tours must be <ul><li>fully vaccinated<a href="#_ftn2">[2]</a>; or</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>.</li></ul></li><li>For tours that do not involve F&B components, entry into shopping malls and attractions, or indoor activities where masks are not worn, ensure that the maximum number of pax in a group within each such tour is capped at 2 regardless of vaccination status </li></ul> [1] This includes F&B at regular F&B establishments, hawker centres and coffee shops.[2] An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) fully recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. [3]Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 9 October 2021 for more details:  <a href="https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future">https://www.moh.gov.sg/news-highlights/details/protecting-the-vulnerable-securing-our-future.</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.   Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _24 September 2021

In response to the growing number of COVID-19 cases in the community, the Multi-Ministry Taskforce ("MTF") announced on <a href="https://www.moh.gov.sg/news-highlights/details/going-back-to-phase-2-heightened-alert">24 September 2021</a> that it would tighten Safe Management Measures ("SMMs") with effect from 27 September 2021 through 24 October 2021 (both dates inclusive).The following changes to the SMMs will apply: <ul><li>For tours that involve indoor activities where masks are not worn e.g., tours with F&B components, the maximum number of pax in each group within such tours is capped at 2 and this will apply throughout the duration of the tour. The F&B establishments that the tour will visit must have in place systems to check the vaccination status of the individuals. All individuals within such tours must be <ul><li>fully vaccinated[1]; or</li><li>children aged 12 years and below[2]. </li></ul></li><li>For tours that do not involve indoor activities where masks are not worn, ensure that the maximum number of pax in a group within each such tour is capped at 2 regardless of vaccination status.</li></ul> [1]An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnaty, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event. [2]Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 2 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 6 August 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Time-Limited 8-weeks Rostered Routine Testing (RRT) for Workplaces

Dear stakeholders,As part of the national effort to step up regular testing, we would strongly encourage companies with employees that work onsite and are not already subject to mandatory RRT, to apply for 8 Antigen Rapid Test (ART) kits per onsite employee for weekly testing of your employees over a two-month period. With regular testing, companies can detect and ringfence infections early. These tests can be administered by the individuals themselves at home, or at the work premises.For more information on the time-limited 8-weeks RRT for workplaces, please refer to the attached document.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _10 August 2021

As Singapore transits towards COVID resilience, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/preparing-for-our-transition-towards-covid-resilience">6 August 2021</a> that it would ease Safe Management Measures ("SMMs") in two steps. The first will take effect from 10 August 2021 and the second from 19 August 2021, if conditions remain stable.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: With effect from 10 August 2021: <ul><li>For tours that involve indoor activities where masks are not worn e.g., tours with F&B components, the maximum number of participants for each tour is 20, with each group within such tours capped at 5 pax and this will apply throughout the duration of the tour. The F&B establishments that the tour will visit must have in place systems to check the vaccination status of the individuals. All individuals within such tours must be<ul><li>fully vaccinated (as defined in footnote1); or</li><li>children aged 12 years and below[2].</li></ul></li><li>For tours with F&B components at hawker centres and coffee shops, the maximum number of participants for each tour is 20, with each group within such tours being stricter and capped at 2 pax regardless of vaccination status; and</li><li>For tours that do not involve indoor activities where masks are not worn, the maximum number of participants for such tours remain at 20 with each group within such tours capped at 5 pax regardless of vaccination status.</li></ul>With effect from 19 August 2021:<ul><li>For conveyance-assisted tours, capacity on board every conveyance must be capped at 50 participants or at the operating capacity of the conveyance, whichever is lower.</li></ul> [1] An individual is considered fully vaccinated if he/ she has been: a) fully vaccinated, i.e. has received the full regimen of Pfizer-BioNTech/Comirnatry, Moderna or WHO EUL vaccines, with an additional two weeks for the vaccine to be fully effective, b) recovered from COVID-19, or c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event.[2] Children who are 12 years and below do not need to do PET. Unvaccinated children aged 12 years and below may be included within the group of 5 persons as long as all the children are from the same household. Please refer to Annex B of MOH’s press release on 6 August 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _22 July 2021

In response to the growing number of COVID-19 cases in the community, the Multi-Ministry Taskforce ("MTF") announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">20 July 2021</a> that it would further tighten Safe Management Measures ("SMMs") by going back to Phase 2 (Heightened Alert) with effect from 22 July 2021 through 18 August 2021.These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 22 July 2021 to 18 August 2021 (both dates inclusive): <ul><li>For all tours (conveyance and non-conveyance), the tour capacity is 20 participants, and the maximum number of pax in a group within each tour must be capped at 2. A safe distance of at least one metre between each group must be maintained with no intermingling between different groups at all times.</li><li>Tours with food and drink components that require the removal of masks, including dine-in and food sampling/tasting, are not allowed.       </li></ul></li></ul>Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures, e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between different groups are maintained and no intermingling between different groups. For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _19 July 2021

To mitigate further community spread of COVID-19, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures">16 July 2021</a> that it would tighten Safe Management Measures (SMMs) for higher-risk, mask-off settings with effect from 19 July 2021 through 8 August 2021 (both dates inclusive).These measures may be adjusted further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 19 July 2021 to 8 August 2021 (both dates inclusive):<ul><li>For tours that involve indoor mask-off activities e.g., tours with F&B dine-in components, the maximum number of participants in each group within such tours is capped at 2 participants and this will apply throughout the duration of the tour.</li><li>The maximum number of participants in each group within such tours may be capped at 5 participants if:<ul><li>The F&B establishments that the tour will visit have put in place systems to check the vaccination status of the individuals;</li><li>All individuals in the group are:<ul><li>fully vaccinated;<a href="#_ftn1">[1]</a> or</li><li>have recovered from COVID-19 within the preceding 270 days; or</li><li>have a valid negative pre-event test (PET) result for the duration of his/her dining in<a href="#_ftn2">[2]</a>; or</li><li>children aged 12 years and below<a href="#_ftn3">[3]</a>.</li></ul></li></ul></li></ul></li><li>For the avoidance of doubt, for tours with F&B dine-in components to hawker centres, food courts and coffee shops, the maximum number of participants in each group within such tours is capped at 2 participants; and</li><li>For all other tours, the maximum number of participants in each group remains at 5 participants.</li></ul> <a href="#_ftnref1">[1]</a>An individual is considered fully vaccinated two weeks after he or she has received two doses of Pfizer-BioNTech/Comirnaty or Moderna vaccines.<a href="#_ftnref2">[2]</a>This refers to tests done by MOH-approved COVID-19 test providers, and the PET must have been taken in the past 24 hours before the expected end of the event/visit. <a href="#_ftnref3">[3]</a>Children who are 12 years and below do not need to do PET. If the group is not from the same household, then the number of children 12 years old and below should constitute not more than half the dine-in group. If the group is from the same household, then the group may consist of up to 4 children aged 12 years and below and an adult. Please refer to Annex B of MOH’s press release on 16 July 2021 for more details: <a href="https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf">https://www.moh.gov.sg/docs/librariesprovider5/default-document-library/annex-b26e603847daf404a99c4f73cb79600fc.pdf</a> For more details on the changes, please refer to the attached document. We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures Required for Tours Re-opening _12 July 2021

Following the two stages of gradual reopening to Phase 3 (Heightened Alert) on 14 June and 21 June 2021, the Multi-Ministry Taskforce (MTF) announced on <a href="https://www.moh.gov.sg/news-highlights/details/updates-on-phase-3-(heightened-alert)-measures-7Jul">7 July 2021</a> that it will continue to calibrate the resumption of more economic and community activities.The new measures for re-opening will take effect from Monday, 12 July 2021. These measures may be relaxed further, subject to the prevailing public health situation in Singapore. The following changes to the SMMs will apply: <ul><li>With effect from 12 July 2021: <ul><li>For tours with F&B dining-in components, the maximum number of participants in each group within such tours has been increased from 2 to 5. </li><li>For tours with other F&B components that do not involve dining-in, the maximum number of participants in each group remains at 5.</li></ul></li></ul>For more details on the changes, please refer to the attached documents.We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening_21 June 2021

On 10 June 2021, the Multi-Ministry Taskforce (MTF) announced that Singapore will move back to Phase 3 (Heightened Alert) in two steps as part of a calibrated re-opening. Due to the persistence of undetected community transmission cases, we are recalibrating our reopening plans for higher risk activities. The new measures for re-opening will take effect from Monday, 21 June 2021. These measures will be relaxed further from mid-July 2021, subject to the prevailing public health situation in Singapore.The following changes to the SMMs will apply: <ul><li>With effect from 21 June 2021: Tours with food and beverage (F&B) components may resume with safe management measures in place.<ul><li>For tours with F&B dining-in components, the number of participants in each group must be capped at 2 pax throughout the duration of the tour.</li><li>For tours with other F&B components that do not involve dining-in, the number of participants in each group must be capped at 5 pax throughout the duration of the tour.</li></ul></li></ul>For more details on the changes, please refer to the attached documents.We seek your cooperation in playing a part in the fight against COVID-19. Thank you.  Yours faithfully,Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Changes to Advisory on Safe Management Measures for Tours Re-opening in Phase 2

Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=157">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 1 Nov 2020:   <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 10 pax to 20 pax. Participants must be split into groups, with maximum number of pax in each group capped at prevailing social gathering group size.</li> <li>Use of TraceTogether app or token by participants has been made mandatory.</li> </ul>   For more details on the changes, please refer to the attached documents.

Updated Circular on Safe Management Measures Required for Tours Re-opening in Phase 3

Please note that the following key changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=165">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 14 April 2021: <ul> <li>For walking, cycling and kayaking tours, maximum number of participants has been increased from 20 pax to 50 pax*.</li> <li>8-hour time limit for tours will be removed.</li> <li>Applications for resumption of tours will be assessed on a per applicant (i.e. tour operators and tourist guides) basis, instead of individual tour itinerary. Tour operators and tourist guides that have not previously received approval from MTI to resume tours must still submit their application for tour resumption to STB. Tour operators and tourist guides that have already received approval to resume operations do not need to seek approval again.</li> </ul> *Sub-groups at prevailing maximum permissible group size (i.e. 8 pax) must be maintained. We would also wish to remind all tour operators and tourist guides approved for tour resumptions to continue to submit their weekly data to STB for internal public policy purposes. For more details on the changes, please refer to the attached documents.

Updated Circular on Safe Management Measures Required for Tours Re-opening _14May

In light of the increased number of local cases and concerns of wider community transmissions, the Multi-Ministry Taskforce (MTF) has announced on 14 May 2021 that measures will be taken to reduce the level of interactions in the community.  With effect from 16 May 2021 to 13 June 2021(both dates inclusive), the following changes to the SMMs will apply:  <ul><li>For all tours, the tour capacity is maintained at 20 participants, but the maximum number of pax in a group within each such tour is capped at 2 pax, and a safe distance of at least one metre between each such groups must be maintained at all times with no intermingling between different groups at all times</li></ul> <ul><li>Tours with food and drink components that require the removal of masks, including dine-in F&B, food sampling/tasting, are not allowed </li></ul> Travel agents and tourist guides must have sufficient measures in place to ensure adherence to the tightened measures, e.g. through the assignment of additional guides or staff on ground to ensure that safe distancing between sub-groups are maintained and no intermingling between sub-groups.  Further changes to timeframe and operating capacity may be made depending on how the local COVID-19 situation evolves. Tour operators and tourist guides may continue to operate under the existing approved SMMs.  For more information, please view the bulletin post on <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page.html">TRUST</a>, under "Updated Circular on Safe Management Measures (SMMs) for Tours Re-Opening _14May". We seek your cooperation in playing a part in the fight against COVID-19. Thank you.   Yours faithfully, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

[Open Call] Applications open for Performing Arts Tours Workshop

The Singapore Tourism Board (STB) and National Arts Council (NAC) will be conducting a networking and ideation workshop for tour operators and arts practitioners on 19 and 20 April 2021. The 2-day workshop is intended to bring together tour operators and arts practitioners to <ol> <li>Deepen cross-sector understanding of the tour and performing arts landscape via sharing by local arts groups and participating in tour experiences.</li> <li>Collaborate and ideate on new concepts for Performing Arts Tours through an ideation workshop</li> </ol> This workshop is held in tandem with the STB-NAC Performing Arts Tours Pilot Grant, a one-time grant that aims to support the development of innovative, sustainable performing arts tours pilots. The application is to be jointly submitted by a tour operator and arts practitioner, with either party as the lead applicant. Participants who are not shortlisted for the workshop may still surface a proposal for the STB-NAC Performing Arts Tours Pilot Grant if they meet the relevant criteria. More details on the pilot grant will be published at a later time. Eligibility The workshop is open to: <ul> <li>Licensed Travel Agents</li> <li>Tour Operators operated by a licensed Tourist Guide; who is both a shareholder and director of the business</li> </ul> Due to safe management measures, capacity is limited and interested participants would need to surface an application to attend. Only 1 representative from each successful applicant company will be able to attend the Performing Arts Tour Workshop. Application and Assessment <ul> <li>Interested applicants must submit their application via <a href="https://go.gov.sg/artstoursworkshop-stb">https://go.gov.sg/artstoursworkshop-stb</a> by Friday, 19 March, 5pm. Late and incomplete submissions (e.g. incomplete fields, missing supporting documents) will not be accepted.</li> <li>Please allow for up to 2-3 weeks for your application to be processed. Successful applicants will be informed by week of 5 April via email.</li> <li>Priority will be accorded to applicants that are able to demonstrate experience in tour development and content curation and have demonstrated interest, willingness and ability to pilot new tours in the last 2 years.</li> </ul> For further questions/clarifications, please email <a href="mailto:[email protected]">[email protected]</a>.

Please note that the following changes have been made to the “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Updated Advisory on Safe Management Measures for Tours Re-Opening in Phase 2</a>” and “<a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=155">Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides</a>” with effect from 26 August 2020:   <ul> <li>Under “2d. During-Tour Checklist”, tour operators and tourist guides must comply with all other prevailing Sector Specific Requirements that will apply to the Points of Interest visited as part of the tour, for example, attractions, retail shops and F&B outlets.</li> </ul>   For more details on the changes, please refer to the attached documents including FAQs for Tours Reopening.

Updated Advisory on Safe Management Measures for Tours Re-opening in Phase 2

On 28 June 2020, Singapore Tourism Board shared the <a href="https://trust.stb.gov.sg/site/content/tagaem/landing-page/bulletin-board/bulletin-board-news.html?id=152">Advisory on Safe Management Measures (SMMs) for Tours Re-Opening in Phase 2</a> which provides guidance on the necessary SMMs that Tour Operators and Tourist Guides need to adhere to before resuming tours.   With effect from 27 July 2020, the following changes to the SMMs will apply:   <ol> <li>For walking, cycling and kayaking tours, maximum group size has been increased from 5 pax to 10 pax (excluding tourist guide), with maximum 5 pax allowed in any one sub-group.</li> <li>Operating capacity for conveyance-assisted tours will be capped at 50 pax or at the operating capacity of the conveyance after implementation of safe management measures, whichever is lower.</li> <li>For all tours, there should not be more than 5 pax in a sub-group and maintain at least 1m safe distance between sub-groups. Ensure no intermingling between different sub-groups at all times.</li> <li>Tour duration limit has been increased from 2 hours to 8 hours.</li> </ol>   For more details on the changes, please refer to the attached “Updated STB Advisory on Safe Management Measures for Tours Re-Opening in Phase 2” and “Safe Management Measures Required for Tours Re-Opening in Phase 2: Manual for Tour Operators and Tourist Guides”.

Illegal parking along Esplanade drive at Jubilee Bridge

Dear Industry Partners,  This circular is sent on behalf of the Land Transport Authority (LTA) with regards to Illegal parking along Esplanade drive at Jubilee Bridge.  Please refer to attached circular. Regards,  Travel Agents & Tourist Guides Division

PRECAUTIONARY MEASURES IN PLACE TO PREVENT IMPORTATION AND SPREAD OF MPOX CLADE I

Dear Industry Partners,  This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry's attention to raise awareness among travellers on the Mpox situation. Regards, Travel Agents & Tourist Guides DivisionSingapore Tourism Board

Rules and guidelines for safe cycling

Dear Industry Partners,   This circular is sent on behalf of the Land Transport Authority (LTA). LTA is seeking the industry's attention on rules and guidelines for safe cycling. Regards,  Travel Agents & Tourist Guides DivisionSingapore Tourism Board

Reminder on requirement for a valid yellow fever vaccination certificate for travellers arriving from countries with risk of yellow fever transmission

Dear Industry Partners,  This circular is sent on behalf of the Ministry of Health (MOH). The Ministry is seeking the industry’s attention on the Singapore’s yellow fever vaccination requirement. Regards, Travel Agents & Tourist Guides DivisionSingapore Tourism Board

Guidelines for tour group operators visiting Marina Bay Sands

[Edited on 18 March 2024] Dear Industry Partners This advisory is sent on behalf of Marina Bay Sands. Please refer to the attachments below for more information. If you have further queries, please contact Marina Bay Sands at email: [email protected] or call +65 6688 8868. Thank you for your attention to this matter. RegardsTravel Agents & Tourist Guides DivisionSingapore Tourism Board

Tour Registration Policy at Nanyang Technological University (NTU)

[Edited on 3 Feb 2024] Dear Industry Partners,This circular is sent on behalf of the Nanyang Technological University (NTU). The institution is seeking the industry's attention on the matter.  RegardsTravel Agents & Tourist Guides Division Singapore Tourism Board

Dear Travel Agency, REMINDER ON REQUIREMENT FOR A VALID YELLOW FEVER VACCINATION CERTIFICATE FOR TRAVELLERS ARRIVING FROM COUNTRIES WITH RISK OF YELLOW FEVER TRANSMISSION 1.           We would like to remind travel agencies about Singapore’s yellow fever vaccination requirements for travellers. Yellow fever is a mosquito-borne acute viral haemorrhagic disease which is caused by the yellow fever virus. Although Singapore is free from yellow fever, we remain at risk of importation and transmission of the virus, given our position as a trade and travel hub and the presence of the mosquito vector. In 2023, more than 1000 at-risk travellers without valid yellow fever vaccinations were detected in Singapore.  2.           All travellers, including Singapore residents, with travel history to countries with risk of yellow fever transmission in the six days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate and present it to the Immigration and Checkpoints Authority (ICA) officer upon arrival to Singapore. The current list of countries with risk of yellow fever transmission are provided in the annex. Please note that the requirement to have a valid yellow fever vaccination certificate applies to travellers who visited any area, region or city in the countries listed in the annex. The certificate is also required for travellers with more than 12 hours airport transit in these countries.3.        The International Certificate of Vaccination for yellow fever is only considered valid 10 days after vaccination and the validity lasts for the life of the person vaccinated. Travel agencies should inform travellers intending to visit countries with risk of yellow fever transmission to receive the yellow fever vaccine at least 10 days prior to their travel. 4.           Travellers without a valid yellow fever vaccination certificate (e.g. unvaccinated individuals, including those who are ineligible to receive the vaccination, and travellers whose certificate has yet to become valid) are liable to be quarantined under Section 31 of the Infectious Disease Act, for up to six days upon arrival in Singapore. Quarantine must be served at designated vector-free government quarantine facility.5.           You may also refer to MOH website [https://www.moh.gov.sg/diseases-updates/yellow-fever] for more information on yellow fever.Thank you.============ANNEX : Countries with risk of yellow fever transmission, correct as of 18 November 2022Africa <figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Angola</td><td style="border: 1px solid black">Equatorial Guinea</td><td style="border: 1px solid black">Mauritania</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Benin</td><td style="border: 1px solid black">Ethiopia</td><td style="border: 1px solid black">Niger</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Burkina Faso</td><td style="border: 1px solid black">Gabon</td><td style="border: 1px solid black">Nigeria</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Burundi</td><td style="border: 1px solid black">Gambia</td><td style="border: 1px solid black">Senegal</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Cameroon</td><td style="border: 1px solid black">Ghana</td><td style="border: 1px solid black">Sierra Leone</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Central African Republic</td><td style="border: 1px solid black">Guinea</td><td style="border: 1px solid black">South Sudan</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Chad</td><td style="border: 1px solid black">Guinea-Bissau</td><td style="border: 1px solid black">Sudan</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Congo</td><td style="border: 1px solid black">Kenya</td><td style="border: 1px solid black">Togo</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Cote d’lvoire</td><td style="border: 1px solid black">Liberia</td><td style="border: 1px solid black">Uganda</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Democratic Republic of the Congo</td><td style="border: 1px solid black">Mali</td><td style="border: 1px solid black"> </td></tr></tbody></table></figure>Latin America<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Argentina</td><td style="border: 1px solid black">French Guiana</td><td style="border: 1px solid black">Peru</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Bolivia</td><td style="border: 1px solid black">Guyana</td><td style="border: 1px solid black">Suriname</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Brazil</td><td style="border: 1px solid black">Panama</td><td style="border: 1px solid black">Trinidad and Tobago</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Colombia</td><td style="border: 1px solid black">Paraguay</td><td style="border: 1px solid black">Venezuela</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Ecuador</td><td style="border: 1px solid black"> </td><td style="border: 1px solid black"> </td></tr></tbody></table></figure>

Storybanks of Little India Heritage and Progressive Brands + resources

Dear Industry Partner, STB’s Arts and Cultural Precincts team has developed storybanks of Little India Heritage and Progressive brands. These stories are aimed at equipping the industry with updated information for the purpose of itinerary planning and live storytelling, and are included as PDFs below.  Additionally, you may also wish to check out the following:<ol><li>Our <a href="https://tih.stb.gov.sg/content/tih/en/home.html">Tourism & Information Services Hub</a> (TIH), a one-stop digital resource hub that keeps you up-to-date with content on Singapore’s tourism offerings, travel guides and much more;</li><li><a href="https://chinatown.sg/history-of-chinatown/">Chinatown Business Association's (CBA) website</a> documenting the history of Chinatown and its various areas;</li><li><a href="https://www.roots.gov.sg/places/places%20landing/trails/Kampong-Gelam-Citizen-Engagement-Project">Roots</a>, mapping of heritage businesses within the Kampong Gelam precinct.</li></ol>We hope that you will find them useful in your efforts to deliver quality content curation. Thank you. On behalf of Arts and Cultural Precincts, Travel Agents and Tourist Guides Division

Dear Industry Partner, With the increased popularity of cycling as well as cycling tours, the Land Transport Authority (LTA) wishes to share some rules pertaining to cycling on paths and roads, which you may find useful when conducting cycling tours. Please refer to the attachment for more information. Thank you. On behalf of Land Transport Authority,Travel Agents and Tourist Guides Division

Travel Agent Licensing Service Standards

Dear Travel AgentsAs part of our continued efforts to serve your better, we have reviewed the current service standards. Please find the revised below.<figure class="table"><table style="overflow-wrap: break-word" style="border: 1px solid black"><tbody><tr style="border: 1px solid black"><td style="border: 1px solid black">Licensing Services</td><td style="border: 1px solid black"> Service Standards</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Email Enquiry</td><td style="border: 1px solid black"> Reply within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Call request / Missed calls</td><td style="border: 1px solid black"> Return call within 3 working days</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Business Entity Details Update</td><td style="border: 1px solid black"> Up to 5 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of New Licence Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website</td></tr><tr style="border: 1px solid black"><td style="border: 1px solid black">Processing of Renewal Application</td><td style="border: 1px solid black"> Up to 10 working days upon successful submission of all required documents and completed information via the TRUST website, including payment of any outstanding fines, composition sums and financial penalties. </td></tr></tbody></table></figure>We do seek your patience and understanding if more time is required for complex enquiries/applications. Thank you. Yours faithfully, Travel Agents and Tourist Guides DivisionSingapore Tourism Board

Updates to the Business Improvement Fund and Experience Step-Up Fund

Dear Travel Agents,This circular is to update on some changes to the Business Improvement Fund and Experience Step-Up Fund. Business Improvement Fund (BIF)With effect from 1 Apr 2022, the BIF has been expanded to support sustainability initiatives. This is to help tourism companies build resource efficiencies, pivot business models to enhance competitiveness, and scale up the adoption and development of sustainable solutions.Examples of supportable sustainability projects include:<ul><li>Sustainability strategy projects (e.g. development of Environmental, Social and Governance reporting framework, sustainability risk assessment) </li><li>Adoption of internationally-recognised sustainability certification and/or standards</li><li>Development of resource-efficient solutions to improve sustainability performance</li><li>Adoption and development of new, innovative, and sustainable products, services or solutions</li></ul>More information about the BIF can be found here: <a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/business-improvement-fund-bif.html</a> Experience Step-Up Fund (ESF)In addition to the development of physical tour products, the ESF now supports the development of new virtual tour products and experiences as well, subject to STB’s assessment. Qualifying costs may include third-party project-related costs such as professional services, hardware/equipment and software, materials and consumables, production, marketing costs, and internal manpower costs.More information about the ESF can be found here: <a href="https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html">https://www.stb.gov.sg/content/stb/en/assistance-and-licensing/grants-overview/experience-step-up-fund-esf.html</a>

ACRA services will not be available on Saturdays from 12am to 8pm

ACRA related services will not be available from 12am to 8pm every Saturday due to maintenance of ACRA's system. We apologise for any inconvenience caused. For technical assistance, please contact helpdesk at 6833 6035 (office hours) or email [email protected]

Travel Agents and Tourist Guides Licensing System (TRUST) Now Live!

Dear Travel Agents, The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via CorpPass. For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>. We hope you have a pleasant experience with the new TRUST!

National Gallery Singapore’s House Rules for Tourist Guides

Please note: An updated version of [House Rules for TG_vers. 2.0_rev.1], dated 24 Jul 2024, has been uploaded. Dear Tourist Guides Please refer to the attachment below on the latest house rules provided by the National Gallery Singapore. We strongly encourage you to familiarise yourself with the house rules to ensure an enjoyable experience for you and your tour groups.  If you have further queries, please contact the Gallery team via the channels below: Type of Guided Tours:   Public Circulation/Beneath the Golden Veil Tour/Self-Guided Team:                               Visitor Experience Telephone:                       6690 9408 / 6690 9410 Email:                                <a href="mailto:[email protected]">[email protected]</a> Type of Guided Tours:    Docent-Led Tour Team:                                Business Development Email:                                <a href="mailto:[email protected]">[email protected]</a> Thank you for your attention to this matter. On behalf of National Gallery Singapore, Travel Agents and Tourist Guide DivisionSingapore Tourism Board

Welcome Kit for Newly Licensed Tourist Guides

Dear Newly Licensed Tourist Guides,  Attached is the Tourist Guide Welcome Kit which aims to provide you information on initiatives and platforms that would be useful for you over the course of your career. The welcome kit encompasses the following sections:<ul><li>Application for Tourist Guide (TG) Licence in TRUST</li><li>TG Licence Renewal</li><li>Multi-Language Proficiency Test (MLPT)</li><li>Area Tourist Guide (ATG) Scheme</li><li>Recognition Awards</li><li>Contact Information</li></ul> We wish you all the best for your future endeavours. Thank you. RegardsTourist Guide DepartmentSingapore Tourism Board

Sustainable Singapore Gallery at Marina Barrage

Dear Tourist Guides,For guides who wish to bring guests to the Sustainable Singapore Gallery at Marina Barrage, the Marina Barrage has clarified that all guiding in the Sustainable Singapore Gallery must be conducted by in-house guides.Guided tours are available at every hour from 9am-5pm (closed for lunch from 12pm-1pm). The guided tour can be booked through <a href="https://www.pub.gov.sg/marinabarrage/ssg/tour">the online portal</a>. The Sustainable Singapore Gallery is closed on Tuesdays for maintenance.Marina Barrage explained that the intent of in-house guided tours is to control the number of visitors going into the Gallery for safety purposes, and to offer a better experience for all visitors. Hence, if you are planning to bring your guests to the Sustainable Singapore Gallery at Marina Barrage, do ensure to book the guided tour online. If you have any queries, you may write in to <a href="mailto:[email protected]">[email protected]</a> or visit the <a href="https://www.pub.gov.sg/marinabarrage">website</a> for more information.Thank you for your understanding.Regards,Tourist Guide DepartmentSingapore Tourism Board

Launch of Digital Mandatory Refresher Course (MRC)

Dear Tourist Guides,  We are pleased to announce the launch of the new Digital Mandatory Refresher Course (MRC).  With the MRC converted into a digital courseware, which fully replaces the current classroom / virtual format, tourist guides (TGs) will be able to access the MRC modules and attempt the MRC assessment at their convenience. The new digital learning portal also serves as an information repository, which all TGs can access, even when his/ her licence is not due for renewal. If your licence is expiring in the next 6 months, passing the MRC assessment is part of the licence renewal conditions. You may log in to the digital MRC to access the MRC modules and attempt the MRC assessment. If you have attended the MRC classroom/ virtual module and passed the MRC assessment as part of this licence renewal cycle, you will not be required to attempt the MRC digital module. If your licence is not expiring in the next 6 months, you may log in to the digital MRC and use the learning portal as an information repository. You will not be required to attempt the MRC assessment until 6 months before licence expiry.  An email with the above information and login details will be sent to each licensed TG to guide you on how to access the MRC learning portal at <a href="https://mrc.com.sg/login/index.php">https://mrc.com.sg/</a>.    Enclosed are the user guides and FAQs for reference.<ul><li>User Guides  </li><li>FAQs  </li></ul> For any further queries or assistance required, you may email the MRC helpdesk at <a href="mailto:[email protected]">[email protected]</a>.  Thank you.  Yours faithfully,  Tourist Guide DepartmentSingapore Tourism Board

Soft Launch of Area Tourist Guide Scheme

Dear Tourist Guides, One of the recommendations by the Tourist Guide Taskforce set up in 2015, is the Area Tourist Guide (ATG) scheme. The ATG scheme was previously known as the Specialised Tourist Guide scheme. The scheme has been renamed after taking in feedback that 'Area' refers more accurately to a guide who possesses expertise in an area of expertise. The ATG scheme allows domain knowledge experts to share their passion and knowledge with visitors. To ensure visitors receive good guiding services, these individuals will need to have the required domain knowledge and requisite guiding skills in the area of specialisation. The scheme also allows better segmentation of guides for visitors to identify TGs according to their special interest. The ATG scheme will be soft-launched today. Going with a soft launch will allow for refinements to the scheme based on industry feedback (where necessary). Please see attached application form and infographics for more information. Regards, Tourist Guide Department Singapore Tourism Board

Dear Tourist Guides, The new Travel Agents and Tourist Guides Licensing System (TRUST) is now live! Current licensees can login to their accounts via SingPass/Portal ID. For technical assistance, please contact the TRUST helpdesk at 6833 6035 between 8am to 8pm, Mondays to Fridays (excluding public holidays) or at <a href="mailto:[email protected]">[email protected]</a>. We hope you have a pleasant experience with the new TRUST!

Implementation of Orchard Road precinct No Smoking Zone (NSZ) from 1 January 2019

Dear Tourist Guides, With effect from 1 January 2019, public areas within the Orchard Road precinct will be designated as a No Smoking Zone (NSZ) where smoking will only be allowed at Designated Smoking Areas (DSAs). Visitors to Orchard Road can look forward to a healthier and more pleasant shopping environment. Please refer to the attached advisory letter and the DSAs boundaries at Orchard Road from National Environment Agency (NEA) for more information. It is advisable to check online for the latest Designated Smoking Area at https://www.nea.gov.sg/ORNSZ Any feedback or clarifications, please contact officers from NEA, Ms Amanda Ng at DID 67319427 or Ms Denise Lee at DID 67319254 Regards, Tourist Guide Licensing Department Singapore Tourism Board

Tourist Guide Code Of Conduct And Ethics

A Workgroup consisting of representatives from the Society of Tourist Guides (Singapore), Tour Guide Chapter and Singapore Tourism Board have developed a Code of Conducts and Ethics (CCE) for the Tourist Guide (TG) profession. This CCE is created by TGs for TGs and will help to project a positive image of TGs to both locals and tourists and show the TGs' commitment to maintain the standards of professional conduct that are being established. There will be no penalties attached to this CCE. Attached please find a copy of the CCE for your reference.

Apply to be a Travel Agent or Tourist Guide

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Trusted Traveler Programs

Are you a frequent traveler, going to international destinations for pleasure? Or a commercial truck driver hauling goods from Mexico or Canada? Whatever your travel needs, the Department of Homeland Security (DHS) can help move you through the line at the airport or port of entry.

These programs provide modified screening for pre-approved members, improve security by being more efficient during screenings, and facilitate legitimate trade and travel.

Use the tool on the Trusted Traveler Programs website to find the right program for you, or to learn more about all of the Trusted Traveler Programs that DHS offers.

TSA PreCheck ®

The TSA PreCheck ® program expedites traveler screening through participating TSA security checkpoints.

Global Entry

Global Entry allows expedited clearance for pre-approved, low-risk travelers upon arrival in the U.S.

The NEXUS program allows pre-screened travelers expedited processing when entering the U.S. and Canada.

The Secure Electronic Network for Travelers Rapid Inspection (SENTRI) is a program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the U.S.

The Free and Secure Trade (FAST) is a commercial clearance program for known low-risk shipments entering the U.S. from Canada and Mexico.

Please refer to the frequently asked questions page for Trusted Traveler Programs eligibility requirements, member responsibilities, or for help with Global Entry, NEXUS, SENTRI, or FAST.

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What to Know About Trusted Traveler Programs — PreCheck, Global Entry, NEXUS, and SENTRI

Here’s what you need to know about Trusted Traveler Programs, including TSA PreCheck, Global Entry, NEXUS, and SENTRI.

Harrison Pierce is a freelance writer and digital nomad passionate about personal finance and travel. He is traveling full-time with the help of points and miles and enjoys connecting with people on the ground. His work has been published in Travel + Leisure, Condé Nast Traveler, USA Today Blueprint, Matador Network, and other publications.

TSA PreCheck

Global entry, which trusted traveler program is right for you.

Jeffrey Greenberg/Universal Images Group via Getty Images

Your time at the airport is precious. You want to ensure you have enough time to enjoy a pre-flight snack or cocktail at an airport lounge, but you also don’t want to get there so early that you’re waiting to board for hours before departure. Luckily, there are programs that can help you more reliably budget the time you need to get through security.

Trusted Traveler Programs are issued through the Department of Homeland Security, and they allow members to move through security more efficiently. There are four main Trusted Traveler Programs offered to regular travelers: Global Entry, TSA PreCheck, NEXUS, and SENTRI. There’s a lot of overlap in what each program offers, so you will likely only need to apply for one. However, requirements, cost, and time to get approved can vary significantly from program to program. I spoke with Steve Orens , a senior vice president at FROSCH Travel and T+L A-List travel advisor, to compile this guide.

The best tip to anyone wanting to apply for these programs is to be thorough, says Orens. “Be prepared, fill out all requested information,” he explains. “Check back on the [application] page on a regular basis to follow the progress or provide any other information requested.”

Although it can take months or more than a year in some cases, these programs provide significant utility to travelers. Here’s everything you need to know about the Trusted Traveler Programs, and who should apply for each.

Meet the Expert

Steve Orens is a senior vice president at FROSCH Travel and a T+L A-List travel advisor specializing in insider access.

John Moore/Getty Images

The first Trusted Traveler Program, and one of the most popular, is TSA PreCheck , which allows travelers to enjoy expedited security benefits. Travelers enrolled in PreCheck will not need to remove shoes, laptops, liquids, belts, or jackets when going through TSA airport security. In 99 percent of cases, travelers will get through security in 10 minutes or less. In my experience, it’s typically even faster.

The enrollment process is quite simple — all you need to do is choose an enrollment provider , submit an application online , and visit an enrollment location for fingerprinting and payment. Once you receive your Known Traveler Number, you can start enjoying your benefits. The cost varies between $78 and $85 for new enrollments and $70 and $78 for PreCheck renewals , depending on your provider. You can even get TSA PreCheck for free thanks to credit cards that will reimburse you for the application fee, making it extremely worthwhile to enroll.

U.S. citizens, U.S. nationals, and lawful permanent residents can apply for TSA PreCheck. Most airports will have dedicated TSA PreCheck security lanes. If not, you will receive a card indicating your membership. You will have to go through the regular security line with the card but will receive the same benefits.

Michael Paulsen/Houston Chronicle via Getty Images

Global Entry allows travelers re-entering the U.S. from abroad to expedite the customs process. Members can use a dedicated Global Entry lane to proceed to a kiosk, which will capture a photo to confirm membership in the program. Then, proceed to the Customs and Border Patrol officer, and you’re all set. Global Entry includes all of the benefits of TSA PreCheck, so you do not need to apply for these programs separately.

Global Entry is for pre-approved and low-risk travelers. As part of the application, you must undergo a background check and in-person interview to complete enrollment. Typically, the process requires you to visit an enrollment center for your interview before departure. If you cannot, you can complete your interview when you return to the U.S. through Enrollment on Arrival .

It was just announced that you can also complete your Global Entry enrollment with Enrollment on Departure , a brand-new offering only available (for now) at Washington Dulles International Airport. The application fee is $100, but like PreCheck, many credit cards will reimburse you for the fee as long as you have not already been reimbursed for TSA PreCheck.

Global Entry members can also validate their arrival to the U.S. via a Global Entry mobile app at select airports, further improving the process.

The following people are eligible for Global Entry:

U.S. citizens
U.S. lawful permanent residents
Citizens of Argentina
Citizens of Brazil
Citizens of Bahrain
Citizens of India
Citizens of Colombia
Citizens of the United Kingdom
Citizens of Germany
Citizens of the Netherlands
Citizens of Panama
Citizens of Singapore
Citizens of South Korea
Citizens of Switzerland
Citizens of Taiwan
Mexican nationals

There could be additional requirements to meet, depending on your country of citizenship. Canadian citizens and residents can also be eligible for Global Entry benefits through membership in NEXUS.

Sandy Huffaker/Getty Images

NEXUS is similar to Global Entry but specific to Canadian entry ports. You can use NEXUS when traveling by land, air, or sea. Members use expedited processing lanes when entering the U.S. and Canada: dedicated lanes at northern border ports of entry, NEXUS kiosks when entering Canada by air, Global Entry kiosks when entering the United States via Canadian Preclearance airports, and expedited processing at marine reporting locations.

U.S. citizens, U.S. lawful permanent residents, Canadian citizens, Canadian lawful permanent residents, and Mexican nationals who are members of Viajero Confiable are eligible to apply for NEXUS. The process to get approved takes a lot longer than Global Entry or TSA PreCheck because you have to get approved by both the U.S. and Canada. The average processing time is around 12 to 14 months, and the application fee is $50. The process for applying is similar. All you need to do is submit an application and schedule an interview at an enrollment center. Note you will need to be interviewed by both U.S. and Canadian officials. NEXUS includes TSA PreCheck benefits.

The fourth and final Trusted Traveler Program is SENTRI , which allows expedited entry into the U.S. from Canada and Mexico. SENTRI works the same way as NEXUS but enables the benefits on both the northern and southern borders of the U.S. Members can use dedicated processing lanes at southern land border crossings, the NEXUS lane when entering the United States from Canada by land, and Global Entry kiosks when entering by air. There aren’t any citizenship requirements for eligibility into SENTRI. However, Mexican nationals who wish to use the Global Entry kiosk when traveling by air will need to apply for Global Entry through their Trusted Traveler account.

This is the most expensive program, with an application fee of $122.25. The processing timeline is slightly shorter than NEXUS, taking 10 to 12 months to complete. However, the process is the same as the other programs: complete an application, receive conditional approval, and schedule an interview at an enrollment center. You must bring your vehicle registration and proof of automobile insurance in the U.S. to your interview. SENTRI includes TSA PreCheck benefits.

The best program for you depends on your travel habits, budget, and timeline. If you only travel within the U.S., TSA PreCheck is likely the best option. It includes all the security benefits and has one of the quickest processing times. However, if you take a couple of international trips per year, Global Entry is a fantastic option. I have Global Entry, and it has made my life significantly easier. Not only can I enjoy all of the same PreCheck benefits, but I can pass through customs quickly when entering the U.S., whether for a layover or my final destination. There are so many credit cards that will cover this application fee, too.

NEXUS and SENTRI are both excellent programs for anyone who frequently travels between the U.S. and Canada or Mexico. Although they typically include the same PreCheck benefits, they won’t include Global Entry benefits when entering the U.S. from elsewhere, so you’ll want to weigh the pros and cons before applying. Enrollment in each program lasts for five years, so once you’ve decided, you can enjoy the benefits for a long time before having to renew.

You should also think about present and future timelines, explains Orens. “For example, TSA PreCheck comes with Global Entry, but you can also only renew your TSA PreCheck when you renew your Global Entry,” he says. “So, when your Global Entry expires, so does your PreCheck. If you don’t have time to [renew] Global Entry, then you will not have PreCheck back until you do.”

Trust in travel

Trust is fragile. It takes a lifetime to build, and can be broken in an instant.

Consumer distrust in the travel industry has been simmering underneath the surface for years. Now the world is reopening, people are watching to see what we do next. This is our opportunity to wipe the slate clean, by reminding travelers what they’ve been missing.

Methodology

Travelport partnered with the world’s leading authority on trust, Edelman Data & Intelligence (DxI) to take the pulse on consumer trust in travel. We surveyed 10,000 people across the UK, Italy, Spain, Saudi Arabia, the US, Canada, India, Indonesia, Australia, and New Zealand — asking them questions on different elements of trust. Here are the headlines.

Levels of trust

Trust matters, trust hinges on expectation.

Major tech companies like Amazon, Alibaba, Netflix, and Spotify changed consumer expectations forever. Truly modern retailers, these companies are there for customers all the time, any time, on every channel, with a little UX magic thrown in just for fun. When you shop them, you use their tools, you access advice from other customers, you compare costs and brands with ease. If travel retailing falls short of these standards, people notice. So, we need to get in step.

Trust Sells

We asked respondents whether they felt they could trust travel companies to do the right thing. Travel is inherently a leap of faith. Because when we travel, we’re taking a journey into the unknown. Trust underpins the entire experience, and that starts with a booking. And for businesses, being trusted enables success.

Our research shows that when trust exists:

Do people trust travel? Not really.

Level of trust by industry, we’ve got work to do.

As an industry we’re not quite bottom of the class (that accolade goes to Financial Services, while Healthcare scores high in the year of the vaccine). But Edelman’s research shows we’re still scoring low.

Only 46% trust the travel industry

Makes sense. over 70% have had their trust broken by a travel business in the past

Travel's got trust issues

Trust in travel agencies.

Agencies could do better: people have relatively low levels of trust in travel agencies, depending on type.

Trust in airlines

Trust varies by carrier type:

Trust major international and regional airlines

Trust low-cost carriers

Hotels are the most trusted

Factors influencing trust, 1. price transparency.

People hate ‘hidden’ costs. They expect transparency and personalization, with a clear fee structure and a product tailored to their needs.

Price transparency is more important to travelers than anything. That’s not an exaggeration — along with fully flexible or refundable products, people ranked it 16% more influential on trust than an airline’s long-term safety record.

'No hidden costs' is critical

For 55% But 60% Say this isn’t delivered.

The majority thinks the travel industry managed covid-19 well.

We impressed 56%

2. Performance During COVID-19

Travelers are raring to get back on the move, and they give the industry reasonably high marks for reacting to COVID-19. They may forgive past negative experiences if we prove trustworthy now.

Some sectors have fared better than others. Major international hotels were some of the first businesses in the sector to reopen, regaining consumer trust through clear, consistent safety measures and transparent cancellation policies. Beyond COVID-19, hotels build trust by prioritizing the traveler experience in ways airlines often do not. A simple example is the mindset of welcoming ‘guests’ not ‘passengers’.

Travelers are also still wary about some measures like air filtration, social distancing, and managed boarding being fully implemented, and need more reassurance around refund/exchange flexibility.

People value their privacy — that’s not new. Travelers have higher trust in companies using information shared voluntarily with them rather than from elsewhere. The most trusted sources include one-to-one conversations, while the lowest form is through tracking their social media activity.

trust one-to-one conversations or past booking activity

trust loyalty activity or voluntarily shared information

do not trust data gathered by social media monitoring

90% will talk

about a negative exprience

40% will post

Online about a negative experience

4. Negative Experiences

Other people’s opinions matter to travelers. Reviews have been democratized by platforms like TripAdvisor, Instagram, and Facebook, and consumers have the power and confidence to use them to vent or resolve a grievance. When travelers say trust is the most important factor when buying, negative word of mouth is costly.

Trusted sources for trip planning

The good, the bad, and the untrustworthy.

People use a combination of different sources when planning a trip, Some are more trusted than others.

Celebrities and social media influencers

Traditional media (TV, magazines, newspapers)

Travel companies

Tourist boards/official tourist information offices

Reviews/word of mouth (family and friends)

The key takeaway across consumers of all ages is that reviews and word of mouth are the most trusted options, as they perceive their interests to be aligned to their own.

Nobody Trusts Shills

People generally don’t trust celebs’ or influencers’ word for planning a trip. That doesn’t mean famous travel aficionados and legit expert bloggers don’t know their stuff. The point is, consumers know the difference between paid partnerships and genuine recommendations that are unmotivated by financial or personal gain. Like we said, people value transparency, which may be why celebs and influencers score lowest on trust, at 25-30%.

It’s the same story when it comes to types of information. People value the opinions or insights of other travelers more than travel companies or paid third parties.

Gen Z Are Wary of…Everyone

Misinformation is a huge part of the zeitgeist for Gen Z, and it’s made them suspicious consumers. Gen Z just about trust their friends and family but are skeptical of those with agendas misaligned with theirs.

Compared to Millennials at 48% (the second youngest consumer demographic), that’s on the decline. This indicates a worrying trend on the horizon among the biggest economic driving force.

Gen Z Don't trust travel companies

Only 38% do, the lowest score of all age groups

Ways to rebuild trust

Let's be clear 1.

Price transparency is essential to building trust. During the pandemic, it was obvious how important clear cancellation/refund policies are. This now extends to eliminating hidden fees, so expectations are set from booking. Communication is key, whether you’re a travel agency or supplier.

Now It’s Personal 2

Travelers are overwhelmed by too much choice. Agencies can build trust by taking a curatorial approach, using the right content and tools to reduce the list of options to something manageable and personal. The caveat is getting the balance right between using your own and external data to inform that personalization.

Authenticity, Always 3

Consumers are more and more mistrustful of anything claiming to be genuine endorsements but smell like paid sponsorships (that’s why #ad is a thing). Travel businesses should avoid using influencers to rebuild trust. Eschew what looks like schilling, and your customers will have confidence that you’re the real deal.

Get the Youth Vote 4

Prioritize Gen Z as if the next 20 years depends on it (it does). These are the consumers most likely to bail on their jobs to travel the world, and are now a major (and growing) economic force. You need to understand them and meet their needs — even ones that feel new and alien.

Experience is Paramount 5

Experience makes or breaks trust. Travel businesses need to keep delivering on quality, but close the gap between your interest and consumers’. When travelers are happy, everybody wins. We need to enable customer reviews and ratings, so they can share positive experiences far and wide.

Embrace modern retailing

How can we improve consumer trust in travel.

The answer to the three trillion-dollar question is: by embracing and building on modern retailing standards.

Travel is a human need. We’ve got a great product, but we need to do better at selling it — and we can learn that from other industries. We’re at a unique point in history where we’ve got an opportunity to reset, and the technology to do it. The speed at which that happens will determine both recovery and our future success.

Hello modern retailing

Find out how Travelport+ is modernizing travel retailing and simplifying how travel buyers and sellers connect.

[email protected]
Customer Care: +91 22 40412299
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Marine Travel

Corporate travel.

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Trust Travel and Tours

“let’s build a borderless world where travel becomes easy & affordable.” imagine if everyone would have this noble thought, the world would have beautiful things at its fingertips. exactly this thought clicked in mr. zakkir ahmed’s (md, trust travel & tours) mind and the rest is history. introducing trust travel & tours, an iata accredited travel agency. the company originated in 1984 and since then mr. zakkir ahmed has been at the helm of affairs of trust travel. we have two offices in mumbai city, two are located strategically in the heart of mumbai’s commercial area., trust travel is proud to be an ‘expertise’ in one of the professional services it provides: marine travel., since 1984, we have been rapidly working towards making a difference in the marine travel sector and here we are.

Comprehensive knowledge and understanding of Marine and Offshore industries that derives from decades of experience in Marine Travel.
With a wide array of international agents & the marine travel counsellor’s extensive knowledge, we assure our clients competitive global fares.
Mariners, oil & gas travellers can truly benefit from our extensive experience in Marine Travel.

What’s more that is definitely beneficial for you?

Our expertise + our knowledge = uninterrupted business travel, one of our other expertise: ‘planning & executing your business travel’, we, at trust travel offer an all-inclusive corporate travel expertise to handle the needs of our varied clients’ staff travelers and vip executives. what does our corporate travel expertise offer:.

Online reservation systems.
Negotiating Airline and other vendor contracts, in all classes of service, minimizing unnecessary expenditures of our clients.
Our team at Trust travel is proficient & skilled at managing your entire corporate travel and turning it into a success.

Our Services

International & domestic ticketing.

With our long-standing relationships with the airline industry, we provide highly competitive airfares for international and domestic ticketing. Avail best travel packages.

With our long-standing relationships with the airline industry, we provide highly competitive airfares for international & domestic ticketing. Avail best travel package according to your suitable time and requirements. Our well-instructed staff will provide you with any info you require. We let you travel hassle-free while boarding & travelling abroad or inland. Being an accredited member of IATA, we render best & clear airfares along with all your requirements fulfilled. As we provide you with complete information of your airfares, feel free to compare it and select the one which suits you best.

Passport & visa facilitation.

Trust Travel and Tours is an approved passport agent by the Ministry of External Affairs. Trust Travel & Tours offers functional services to help one obtain a visa without much ado.

Getting a visa – Now, a swift process!

Securing a visa for a given destination is an exhaustive process. since it’s a basic need & absolutely necessary, trust travel offers functional services to help one obtain a visa without much ado. the proficient staff at trust travel share an excellent rapport with the visa concerned authorities. this can also help in speeding the process and make it a successful one., we are an approved passport agent by the mea (ministry of external affairs) secure a passport faster with us and our knowledgeable and skilled staff. get to know about all the information required to make a passport & various formalities alongwith it., make optimum use of our well-trained staff’s knowledge and prowess., travel insurance.

Travel in the world without any worries! Avail insurance from Trust Travel. We are authorized insurance agents for overseas mediclaim for a large number of companies, namely: Bajaj Allianz, ICICI Lombard, TATA AIG, etc.

One of the most popular & fast picking up insurance policies: Travel Insurance

Get trustworthy travel insurance from us. travel insurance provided by us covers medical & financial expenses and other inevitable losses while travelling: locally, within one’s country or internationally. we offer overseas travel insurance at extremely competitive rates. we are the authorised insurance agents for overseas mediclaim for a lot of insurance companies: some of them are –, icici lombard., bajaj allianz insurance..

Trust Travel helps in easing foreign exchange transactions and provides reliable foreign exchange currency services. We are licensed by The Reserve Bank Of India.

Trust Travel and Tours is recognized by “The Reserve Bank of India”. We provide the best service in Buying and selling of foreign currencies and that too at competitive rates as compared to the market of the travel industry. Money Transfer from all around the world available. Our plus lies in making deliveries at the customer end at any convenient time. To top it all, our service is provided free of cost.

Mice travel.

Mixing business with pleasure in the right amounts! At Trust Travel & Tours, we organise complete plan for the organisations right from suggestions till execution.

Mixing business with pleasure in the right amounts! At Trust Travel & Tours, we organise complete plan for the organisations right from suggestions till execution. We accordingly provide audio & video equipment for the conferences. Organising equipments for meetings of any size is also our forte. We have experienced staff to take care of your needs with precision. We negotiate special deals at hotels for various events – Big or Small. We make sure, you conference or your meeting is well-managed and is a grand success.

Leisure tours.

Started in 1999, Our company is your ‘go to’ for all your travel needs. Well-trained specialists coupled with decades of experience in hospitality.

Started in 1999, Our company is your ‘go to’ for all your travel needs. Well-trained specialists coupled with decades of experience in hospitality will help you out & provide tailor made trips according to your needs. Client’s comfort is our No.1 priority.

Get in touch.

Travel with confidence

Traveltrust provides businesses and individuals with an unrivalled, personalized service in travel management. We navigate our way around complexity to offer maximum value and ultimate peace of mind.

From searching for the best value for money, all the way through to loyalty point redemption and management, Traveltrust makes use of both the latest technology and privileged relationships with the majority of global airlines to make our travellers’ journeys as smooth and as pleasant as possible.

For more than 30 years, we have worked hard to build a portfolio of reliable contacts at a wide array of global hotels, allowing us to book our travellers at the most advantageous rate and ensuring the best quality of service.

As an alternative to a traditional hotel stay, Traveltrust offers a wide selection of corporate housing and extended stay properties.

Rail travel

Why not take the train to your next holiday destination or business meeting? Our agents can book any of the Railteam partners in Europe, Amtrak in the US, as well as several luxury and scenic rail experiences around the world.

Car rentals

Traveltrust has helped hundreds of satisfied clients rent the car they need at the most competitive prices. Through long-standing relationships with reliable partners around the world, Traveltrust will give you peace of mind when renting, no matter where the destination.

Our seasoned professionals have extensive experience in event management and can assist at all stages of an event. Creation and implementation of the event brief, site inspection, safety and security measures, procurement, scheduling and on-site logistics are just some of the aspects of event management that Traveltrust can execute.

Anytime, anywhere

Our dedicated team are on hand 24/7 to ensure your travel requirements are met. Fluent in English, Spanish, French, German, Polish, Croatian & Mandarin, we strive to cater on a truly global perspective.

HYBRID BOOKING PLATFORM

In addition to our live agent services, we use the latest technology to make booking travel and corporate policy adhesion faster and more convenient. Our hybrid travel booking package integrates the advanced booking and expense tracking technology of the Concur Online Booking Platform and App with our personalized live agent booking services. With this package, corporate travellers have the freedom of using either booking method as stipulated by their corporate policy.

Features & benefits

Traveltrust is focused on simplifying our clients intricate travel requirements. Our constant investment in the latest technology ensures that Traveltrust are at the forefront of innovation within the travel management sector. This enables our clients to take advantage of a vast range of unique features and benefits, offering significant efficiencies throughout their entire travel process.

Unused ticket mngr

Traveltrust notifies our clients of all unused tickets to reduce loss and save valuable travel budgets.

Efficient faring

Traveltrust’s vast industry experience and knowledge enables us to advise our clients with on the most efficient and effective ways to travel.

Quality control

Traveltrust integrates all existing status privileges, enabling our clients to travel in the comfort to which they are accustomed.

Trip alerts

Traveltrust’s clients are always kept up-to-date via trip alerts, detailing all of their upcoming travel arrangements in a clear and concise format.

Traveltrust offer 24/7 access to all your reporting data. We take advantage of over 600+ canned reports as well as the facility to develop custom reports to suit our client’s individual requirements.

Concur setup

Traveltrust offers comprehensive Concur setup, customization, training, implementation and support, ensuring travel policies and approval processes are monitored and maintained.

Optimum seating

Traveltrust continuously checks live flight reservations until departure. This offers our clients the ability to take advantage of the most desirable seating preferences available.

Fare monitor

Traveltrust automatically checks pre-ticket and ticketed reservations to determine the lowest fares available for our clients, up to the time of departure.

Duty of care

With the help of Traveltrust’s state-of-the-art traveller security system, we make sure you have the tools to ensure you arrive safely and with minimal inconvenience. Drawing from our years of experience in the industry, Traveltrust agents offer knowledge and insights to avoid unnecessary disruption.

Saving time, saving money

Tired of spending hours scouring the Internet for the best travel deals? Traveltrust agents will take the legwork out of travel booking for you, giving you the best value for you money for your travel in the shortest time possible.

Timeless experience

The Traveltrust legacy began in 1983. Since our conception, the business has consistently provided outstanding value and relentless commitment to all of its highly valued clients. Our reputation has become synonymous with quality and value within the global travel industry. We are fortunate enough to assist some of the world’s leading organizations from a variety of industry sectors including finance, consulting, healthcare, technology, law and media. Traveltrust’s highly professional, devoted and passionate team are a true testament to our on-going ability to remain one of the most preferred global travel partners.

Established globally

From our four global offices in the US, Europe and Asia, our travel experts offer superior travel services to clients from around the globe. We strive to overcome linguistic and cultural boundaries to make business and leisure travel easy and enjoyable.

Contact form

Where to find us, san diego, ca.

Phone 760.635.1700 Toll-free 800.792.4662 374 N Coast Highway 101 Encinitas, CA 92024 – USA

ST. PETERSBURG, FL

Phone 760.635.1700 111 2nd Ave NE, Ste 532 St. Petersburg, FL 33701 – USA

35 New Broad Street, New Broad Street House, London EC2M 1NH – GB Phone +44.20.3290.9780

MANCHESTER, UK

Peter House, Oxford Street, Manchester M1 5AN – United Kingdom

Phone +44 161 504 0444

1 Denison St, North Sydney NSW 2060 – Australia

Phone: +61 (2) 72564415

Ground Floor, 90 Connaught Road Central, Sheung Wan – Hong Kong

Phone: +852 3426 4007

Package Travel Protection

Trust My Travel is a fully managed subscription solution for travel businesses who need to provide package travel protection for their travellers. Use the platform to receive, protect, and allocate consumer payments for their travel bookings.

UK Package Travel Regulations compliant
EU Package Travel Directive compliant

Financially Protect Your Travellers from your insolvency

Meet the UK Package Travel Regulations and EU Package Travel Directive

Start Accepting Secure Worldwide Payments

Plans and Pricing

Trust My Travel’s Package Travel Protection subscription service is an affordable, easy to manage solution providing everything you need to solve all of your Package Travel Financial Protection and Merchant Acquiring needs.

GBP prices EUR prices

Contemporary Consumer Protection

Protect your travellers against your insolvency.

Plug in UK & EU Package Travel compliant protection
Only pay for the protection you need
Allocate funds from traveller transactions to pay Supplier invoices quickly and easily
Level up your customer experience with our B2C Support and Claims Management

Worldwide merchant acquiring

Accept payment from anywhere in the world.

Accept payment via your website
Major payment types accepted are Visa and Mastercard
Alternative payment methods available on request
Set up recurring payments

At Trust My Travel, we like to do things the smartest way which often means finding new ways to solve challenges and doing things a little differently. That’s why we do the hard work behind the scenes to provide a multi-layered protection model ensuring your experience, and that of your travellers, is hassle-free.

Trust My Travel ensure that you, your Travellers and your Suppliers are financially protected so that you can concentrate on doing what you do best – Selling travel.

Travellers will receive replacement travel products or services, full or partial reimbursement of their payment or, where applicable, repatriation.

Using Trust My Travel gives travel businesses access to global merchant acquiring in all major currencies.

Unlike other payment solutions, we include UK and EU regulations compliant package travel protection as standard. We want to make operating a commercially sustainable travel business as easy as possible.

Why choose Trust My Travel?

One Online Application Form . You can Save and Resume your application.

One platform for Financial Protection and Merchant Acquiring.

A dedicated Account Manager will progress your application and answer any questions you have.

Plug and Play

Room to grow, we are proud to be trusted by hundreds of the world's best travel businesses..

Walk Japan pioneered innovative walking tours throughout Japan and created a presence synonymous with leadership and vision in responsible and sustainable tourism in the nation.

Fast Track Tours

Fast Track Tours have been driving to a variety of Motor Racing events and finding the best roads to beautiful destinations across Europe for 25 years. Our expertise will help you get the maximum enjoyment from the events and tours we offer.

Holiday Architects

Holiday Architects design the perfect holiday to match their clients' travel needs and have become one of the fastest-growing and most-trusted tour operators in the UK.

Have a Question?

Get in touch with us.

Our Support team is based in the UK and our office hours are Monday to Friday 9am – 5pm UK time.

If your enquiry reaches us outside of these hours, we will get back to you the next working day.

Unit 10 Tinwell Business Park, Steadfold Lane, Tinwell, Rutland PE9 3UN

Thank you for your message and interest in Trust My Travel.

An official website of the United States government

Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Border Security

Trusted Traveler Programs

Trusted Traveler Programs (TTP) provide modified screening for preapproved members. The programs improve security by being more efficient during screenings, and facilitate legitimate trade and travel at ports of entry. They allow members to use expedited lanes at the U.S. airports, and when crossing international borders.

Use the tool on the Trusted Traveler Programs website to find the right program for you, or to learn more about all of the Trusted Traveler Programs that DHS offers.

TSA PreCheck®

The TSA PreCheck ® program expedites traveler screening through participating TSA security checkpoints.

Global Entry

Global Entry allows expedited clearance for pre-approved, low-risk travelers upon arrival in the U.S.

The NEXUS program allows pre-screened travelers expedited processing when entering the U.S. and Canada.

The Secure Electronic Network for Travelers Rapid Inspection (SENTRI) is a program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the U.S.

The Free and Secure Trade (FAST) is a commercial clearance program for known low-risk shipments entering the U.S. from Canada and Mexico.

Trusted Traveler
Trusted Traveler Comparison Tool
TSA PreCheck

Protect Your Trip »

The 5 best eiffel tower tours.

Taking a guided tour is the best way to explore the Eiffel Tower.

The Best Eiffel Tower Tours

Eiffel Tower seen from Place du Trocadero, Paris, France

Getty Images

The Eiffel Tower is the proud symbol of France, rising high above the rooftops of Paris as a testament to French artistry and workmanship. The tower welcomes more than 7 million visitors a year, making the "Iron Lady" one of the most visited monuments in the world .

Tickets to tour the tower’s three levels can be purchased online up to two months in advance, but they often sell out quickly. However, since many tour operators get advance access to tickets, you can often book even earlier to secure your spot with a professional guide, or possibly score a last-minute trip to the tower.

These tours – identified by U.S. News using both expert opinion and traveler sentiment – offer historical context and an exciting immersion into one of the world’s most beloved monuments.

Best Overall: City Wonders – Eiffel Tower Climbing Experience with Optional Access to the Summit Level

Best small group: experiencefirst – eiffel tower guided tour, best nighttime: the tour guy – privileged access eiffel tower tour with seine river cruise, best elevator: ecklectours – eiffel tower elevator tour with a guide, best for families: bonbon tours – eiffel tower guided tour by elevator with summit option.

U.S. News independently paid to send Kristy Alpert , a freelance journalist based in Paris, on this tour to provide readers with an unbiased, first-hand perspective of what to expect. This City Wonders tour was selected by our team as the Best Overall thanks to its popularity and favorable user reviews.

Price: Adults from $39; kids from $33 Duration: 2 hours

This walking tour starts just outside the Eiffel Tower grounds, where a City Wonders representative sorts participants into one of two groups; those heading to the summit (by elevator) and those stopping after the second-floor climb. My guide for the second-floor climb was energetic and excited to share his knowledge of the Eiffel Tower after living in Paris for a year, and he had an album of historic photos to back up his commentary. He chatted with each tourgoer personally as we queued for 30 minutes for our entrance beneath the tower, after having been ushered through a quick security line for "ticket holders."

Everyone in the group took the first portion of the climb (327 stairs) at our own pace, after which we were given 15 minutes to catch our breath and explore the first floor of the Eiffel Tower at our leisure before gathering for a narrated tour. Our guide pointed out all of the major landmarks visible from the first floor, including lesser-known sites like Napoleon’s tomb inside Hôtel des Invalides and the quarter-scale replica of the Statue of Liberty at the tip of Swan Island (Île aux Cygnes). We proceeded to the second floor (347 stairs), again at our own pace, before meeting for the final narrated portion of the tour on the second floor. We gained insights into the tower’s history – like how it was originally painted red – while slowly walking the perimeter together admiring sights like the Arc de Triomphe , Champs-Élysées and Notre Dame . The tour concluded there, where we were free to ask questions or explore before leaving on our own.

City Wonders – Eiffel Tower Climbing Experience with Optional Access to the Summit Level

Kristy Alpert

Good to know:

Your tour ticket allows you to stay at the tower as long as you please, so plan to stick around after the tour ends to explore the shops, restaurants, viewpoints and great outdoor lounge options on the first and second floors.
There is an upgraded ticket option that allows you to take an elevator to the summit level; this ticket will cost extra.
Tours are offered several times a day, seven days a week.

Why we love it:

The guides give ample free time to explore independently from the group, but also do a great job of helping direct participants toward can’t-miss sights.
The relaxed pace of the climb makes the 674 stairs very manageable, with plenty of time to take breaks if necessary.
The guide was skilled at engaging the kids on my tour, even creating a quiz show-style competition to keep them interested.

Check prices & availability on:

Price: Adults from $44; kids from $37 Duration: 2 hours

ExperienceFirst was the first tour operator to offer guided climbs of the Eiffel Tower. The company’s expertise in group tours is evident on each of the five tower climbs it leads daily. The baseline ticket includes a two-hour guided tour from the ground floor to the second floor, and the 674 stairs it takes to climb between those two points. The pace is relaxed and the guides are knowledgeable, friendly and well-versed in French history, according to participants. What’s more, the tour includes a complimentary shuttle between ExperienceFirst meeting points throughout the city, and optional add-ons include access to the Eiffel Tower’s summit via elevator and a Seine River cruise.

ExperienceFirst also offers walking tours of Montmartre and filming locations for the Netflix show "Emily in Paris."

Price: Adults from $86; kids from $69 Duration: 2.5 hours

The Tour Guy is known around Paris for its incredible small-group tours, and this combo tour is no different. The tour starts on board a riverboat for an hourlong scenic cruise of the Seine, with a glass of Champagne or soft drink included with each ticket. A knowledgeable guide meets the group (capped at 19 participants) back at the dock to begin the tour of the Eiffel Tower. Skip-the-line tickets keep things moving quickly as the group ascends to the second floor via elevator for a spectacular view and informational tour of the tower and the views beyond.

Many reviewers recommended booking an evening tour for the chance to see the Eiffel Tower’s sparkling light show, which takes place every hour on the hour from dusk until the tower closes. Travelers say that because of the skip-the-line access and the river cruise, this tour is a great value. Tours are available daily; exact times vary by day. The Tour Guy also offers daytime and summit tours of the tower, among other options.

Price: From $75 Duration: 2 hours

Travelers can pick from multiple options to explore the Eiffel Tower with Ecklectours. The company’s two-hour tours are guided by a fun and educated guide who takes the group to either the summit or the second floor via the tower’s glass elevators. Access to the summit comes at an additional fee, but all of the four time slots (morning, afternoon, evening and nighttime) include a fascinating insight into the tower’s history. Some reviewers mentioned they enjoyed the time in line with their guides because they could ask personal questions about the city of Paris while others appreciated the efficiency of the tour to be able to cover so much information in just two hours.

Prefer to climb? Ecklectours also leads a tour to the second floor that utilizes the stairs instead of the elevator.

Price: Adults from $60; kids from $51 Duration: 2 hours

Reviewers say guides bring the history of the Eiffel Tower to life thanks to their friendly, energetic commentary. Tours start at a meeting point just outside the tower ground, where a local guide begins a historical account of how the Eiffel Tower came to be one of the most revered monuments in the world. The elevator ride to the second floor is included, with an optional upgrade to continue to the summit (note that prebooking summit access is required). At booking, there are five starting times to choose from.

Tourgoers raved about the charismatic personality of Bonbon Tours guides, who travelers say are particularly adept at engaging young kids. The only complaints were from people who missed their start times or did not realize this tour doesn’t include skip-the-line access. The company also leads tours of some of the city's most popular neighborhoods, including the Latin Quarter and Le Marais .

Frequently Asked Questions

If you’d like to learn more about the history of the Eiffel Tower and get the perspective of a local, book a guided tour. In addition to helping you navigate the crowds, the tour guide will take care of securing tower tickets for you. If you’d just like to admire the views, some travelers say a guided tour is not necessary.

If you’d like to avoid the largest crowds, it’s recommended you visit the Eiffel Tower in the evening after 5 p.m. Though a variety of factors can impact the volume of visitors at the tower, including the weather, public holidays and school vacation periods, it’s quietest between 8 p.m. and 10:30 p.m., according to the company that manages the Eiffel Tower. For the best views, past travelers recommend visiting at sunset, so you can capture the sky changing colors against the city's famous landmarks.

You’ll need between 1.5 and 2.5 hours to visit the Eiffel Tower, depending on if you take the elevator to the summit or stick to the first and second floors of the tower.

Why Trust U.S. News Travel

Kristy Alpert is a freelance writer based in Paris. She is a big proponent of daytime Eiffel Tower tours for the best views of the city and nighttime Seine river cruises to see the tower in all its sparkling glory. For this list, she used her own experience and used her resources to gather insider tips from locals and visitors.

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Below you will find our entire range of holiday villas in Tuscany, Italy. To narrow down the list, you can select the number of persons and additional amenities (private pool, near the beach, air conditioning, etc.). Then click the search button.

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The historical estates listed below have been carefully selected by Trust&Travel over the past years. Each property stands out for its beauty, its location, the interior decoration and the level of service. You can choose a charming agriturismo cottage, a stunning villa with private pool, an exclusive fully staffed luxury villa or a historical castle with pool. Browse each of the following estates in Tuscany to find out more about the available rentals, their location and surroundings and the suggested services.

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Fontalgozzo

Converted farmhouse with the best known view in Tuscany

The house stands on its own, surrounded by olive groves, wheat fields and cypresses, and looks onto the famous cypress road that winds up the 'crete' on the opposit...

Key activities:

cultural sightseeing, winemaking area, tennis, spas, hiking

As from 4600.00 €

A converted orangerie

The orangerie lies in the south looking basement of the Villa Tombolino, next to the orchard of the estate, which has become the Limonaia's private garden. The m...

direct access to the beach, wine tasting, excellent restaurants, visiting the surrounding hilltop towns

As from 1617.00 €

Spacious country villa with pool in the famous Val d'Orcia

Sassaia sits on the slopes of the famous Orcia valley and is surrounded by magnificent evergreen oak trees typical of Tuscany. Beyond are open fields and views acro...

Siena, Florence, Montalcino, Montepulciano, Pienza, Orvieto, Cortona

As from 7490.00 €

Belvedere 1

2 apartments full of rustic charm and a magnificent view

The name of the house means "beautiful view" - rightly so, as the entire Orcia valley and the Amiata mountain are spread out below. Belvedere is divided into two ad...

As from 1990.00 €

Villa Le Palme

Stylish contemporary beach house on the Tuscan coast

The sea and sun are reflected throughout this bright and airy beach house a short walk from a stunning beach of the Maremma coast. When you’re not on the beach, y...

B&B Palazzolo

B&B in a traditional Tuscan farmhouse overlooking Orcia valley

B&B Palazzolo is only 500m from the central La Foce Villa, on the road that leads to Chiarentana. The house is one of the farmhouses rebuilt by Antonio Origo in...

Villa Tombolino

Elegant beachfront villa on the famous Bolgheri coastline

Unspoilt beaches fringed with dunes are backed by hillsides covered in Mediterranean scrub and olive groves, crested by charming hill-top villages. The reclaimed fl...

Elegant Villa set in privately owned medieval village in Tuscany

Casa Rossa has a large elegant sitting room with working fireplace, beamed ceilings and stone flagged floors. There is a beautifully equipped modern kitchen whic...

cultural sightseeing, visiting wine producers, excellent restaurants, spa treatments, hiking, mountain biking

As from 2797.00 €

Casa Faraona

Secluded Chianti villa with pool and wheelchair accessibility.

Enjoy an authentic and idyllic rural holiday at this secluded villa with a pool found deep in Chianti. Sitting on the edge of a hamlet, the beautifull...

touring towns, cultural sightseeing, visiting wineries, spa treatments, hiking, biking

As from 3775.00 €

Artist’s abode flooded with light and colours

La Casaccia belongs to the son of one of the owners. He has transformed the former stables of his house into a comfortable house with 3 bedrooms and 3 bathrooms. He...

As from 2996.00 €

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How to visit National Trust properties for free this autumn

There’s admission to over 200 gardens, castles and houses until 18 october, article bookmarked.

Find your bookmarks in your Independent Premium section, under my profile

Sign up to Simon Calder’s free travel email for expert advice and money-saving discounts

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Whether a walking, heritage or bird-watching enthusiast, anyone can claim a free visit to National Trust properties across the UK this autumn.

As the leaves start to fall, the conservation organisation has announced a free autumn pass to over 200 of its gardens, castles and houses.

The single-use pass will be valid for visits between 16 September and Friday, 18 October 2024.

Only one pass may be used per household for free admission – two adults and up to three children or one adult and up to four children aged between five and 17.

A National Trust annual membership typically costs £91.20 a year for adults over 26 years old, with day tickets to some of its most popular sites, such as Attingham Park , Dunham Massey and Cliveden House, priced around the £20 mark.

To take advantage of the charity’s autumn offer and pre-book online, select a free member’s ticket on a chosen property’s booking page and use code “AUTUMN24” in the membership number box.

Some National Trust properties, including places managed by English Heritage or National Trust for Scotland , are excluded from the promotion.

Earlier this month, the charity reported a jump in visitor numbers by 5 per cent last year despite a drop in membership numbers .

Around 25.3 million people visited National Trust properties between 2023 and 2024, with a 12 per cent year-on-year rise in non-member attendance.

However, membership numbers dropped by 89,000 to 2.62 million members as more people moved to pay on the day over committing to the annual subscription.

Hilary McGrady, director general of the National Trust, said: “It’s really heartening that people still want to spend time in and support amazing cultural and natural places, whether that’s immersing themselves in art or wandering through our gardens and woodlands.

“We know the cost-of-living crisis is still biting, and we’ll keep doing more to give everyone a great day out.”

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Is it possible to visit Russia as a tourist right now? (Q&A)

Who can enter Russia as a tourist?

At present, people from 80 countries can enter Russia. There are two main conditions: first, one must be a citizen of that country or have a permanent residence permit; and second - one needs to enter Russia by plane. The primary document that regulates entry during the coronavirus pandemic is Order no. 635-r (March 16, 2020), which is regularly updated.

Some of the countries on the list include the United States, Britain, Greece, Germany, Tunisia, Israel, Japan, Armenia, Qatar, Portugal, Mexico, Croatia, Belgium, China, France, Denmark, New Zealand, Iran, Peru, Norway and Argentina. Click here for the full list.

In the meantime, any country with which Russia currently has a travel agreement can serve as the port of departure (however, the transit country must be on the above list).

What type of visa is required?

Those who already have a valid Russian visa - and citizens of the above countries - can enter Russia using that visa. Those who do require a visa can submit their documents at the Russian consulate in their home country.

What is still not possible at this point is obtaining a unified electronic visa (a type of visa that is valid for up to 16 days, takes only four days to process and does not require submitting any documents relating to the purpose of visit). Therefore, in order to receive a regular tourist visa (valid up to six months) it is necessary to have a confirmed accommodation booking or an agreement with a travel agency.

Is a COVID test required?

Yes, PCR tests must be performed no earlier than 48 hours before arriving in Russia. The results must be printed in Russian or English (this is required even if you received a Sputnik-V vaccine shot). If you’re flying with children, they, too, must obtain a test, irrespective of age. And a form for arrivals must be filled in before entering the country.

Who is not affected by the rules?

These restrictions don’t apply to foreigners with a valid Russian residence permit or those with close relatives. They can enter Russia from any country using any means of transportation, including by land.

They also do not apply to partially recognized republics of Abkhazia and South Ossetia, as well as citizens of Belarus (or those with Belarusian permanent residence permits), Kazakhstan and citizens of the Donetsk and Lugansk national republics. Entering by land is also possible when traveling from Mongolia or China.

Furthermore, if Eurasian Economic Union citizens cross over by land, they don’t have to submit a coronavirus test or fill out the arrivals form.

Is vaccination required?

No. The QR codes required for visiting public gatherings before spring (including cafes, bars, hotels, etc.) are no longer required in the majority of regions. The same goes for various other COVID restrictions: regions have the final say, but almost all have been lifted.

What about masks?

Masks are also no longer a requirement. However, some regions still require people to wear masks in some places, including stores, pharmacies, shopping malls, movie theaters and so on. In Moscow, the rule on masks has been completely lifted, while, for example, in Kaliningrad, some places still enforce them.

Are there any quarantine regulations in place?

No, you will not be required to quarantine on arrival to Russia. However, if you get sick in Russia, you will have to be quarantined for a period of seven days at your own expense. Those who have come in contact with infected people do not require quarantining (provided they did not contract the coronavirus).

Important! In many countries, there are still restrictions on LEAVING for the purpose of tourism, so having a Russian visa does not guarantee you will get permission to leave your country. This must be clarified before making any trips.

The information listed here is valid as of June 1, 2022.

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Russians on British diplomats expelled from Moscow for 'spying and sabotage'

Six British diplomats have been expelled from Russia after being accused of "spying and sabotage". A Foreign Office spokesperson called the claims "completely baseless".

Friday 13 September 2024 18:41, UK

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The expulsions of six UK diplomats have been announced with great fanfare on Russian state television.

'Around 2,750' injured in pager blasts

Man admits drugging and rape of wife

Hospitals in southern Lebanon, the eastern Bekaa Valley and southern suburbs of Beirut have called on people to donate blood.

Apparent explosion at Lebanon market

Heavy rain and surging water levels have collapsed bridges, inundated homes and prompted evacuations in Romania, Austria, Poland and the Czech Republic.

Poland hit with extensive flooding

Extreme flooding across Europe

So far, the militant group has reported eight dead in the attack.

Pager explosions: What we know so far

According to authorities, at least 5,000 firefighters have been deployed to combat the blazes.

Deadly wildfires rage across Portugal

A statement from the Lebanese PM said it was informed of ‘security incidents occurring in a number of regions’.

Ambulances at scene of pagers explosion

Officials said almost 200 firefighters had been deployed to tackle one wildfire in Albergaria.

Town engulfed in wildfire smoke

Officers rescue dogs from industrial fire

The reserve is home to 494 species of wild animals.

Nature reserve in China turns vivid red

Heavy flooding hits Czech Republic

Norovirus sickens dozens on Hawaii hiking trail, forcing site’s closure

The Kalalau Trail is closed until at least Thursday because of a norovirus outbreak, according to state officials. At least 50 people fell ill.

It was a “hiker’s dream” turned nightmare, Danielle Burr said.

The 32-year-old embarked on the Kalalau Trail on an ideal August day. The 11-mile trail, which Burr had hiked once before, runs along the dramatic Na Pali Coast on the Hawaiian island of Kauai, challenging hundreds of intrepid hikers every year with its narrow footpaths and steep drop-offs. But the reward is worth it, Burr said: glittering views of the Pacific and sweeping expanses of the island’s luscious greenery. On Aug. 29, the skies were clear, the sun shined and her group of a dozen friends buzzed with excitement.

Until they started dropping like flies.

Violent gastrointestinal symptoms gripped eight members of her group, one by one, she told The Washington Post. Burr was helicoptered out to a hospital before the trip’s end.

“It’s one of the most beautiful places in the world. I feel really fortunate to be able to be there, and appreciate and respect that land,” Burr said. “My guts exploding all over that land was not what I wanted to do at all.”

Burr and dozens of fellow hikers caught the highly contagious norovirus. The Kalalau Trail is closed until Thursday at the earliest because of a norovirus outbreak, according to state officials. At least 50 people fell ill in August and early September, but the actual number of people affected may be higher, officials said. The state health agency launched a survey last week to determine how many others may have caught norovirus on the trail and where exposure was most common. In the meantime, the trail’s restrooms are being cleaned and disinfected, officials said, and the health agency has collected water, soil and environmental samples.

Norovirus is a highly contagious virus that causes vomiting, diarrhea and fever, according to the Centers for Disease Control and Prevention. Most people recover within one to three days, but they can still spread the virus for a few days after. Norovirus outbreaks along hiking trails have happened before: This year, one sickened hikers along the Appalachian Trail, according to the National Park Service. And in 2022, the virus infected at least 222 people in the backcountry of Grand Canyon National Park, the CDC reported .

For Burr, the experience was anything but run-of-the-mill, she said, laughing at the memory.

She’s been hiking regularly for a decade and first trekked Kalalau last year. She was enamored by it, she said, and was thrilled to be back.

“This was a hiker’s dream,” she said. “It’s such a special and peaceful place.”

Her group hiked all 11 miles within a day, arriving to their Kalalau beach campsite by late afternoon. The group planned to set up their camp and spend the evening relaxing, eating and chatting, before tucking away into their tents by sundown.

But one member of the group began vomiting profusely. Then his brother did, too. Another group member rolled out of his hammock, suddenly sick as well.

“We all pause and look at each other and go, ‘Uh oh, something’s happening,’” Burr said. By the next evening, Burr was sick.

It was relentless. For hours, Burr heaved outside her tent.

“I’m so sick, and it’s so dark out there, and the toilets are 10 minutes away,” she said. “I can barely stand up.”

By about 4 a.m., Burr told her boyfriend that she needed to go to the hospital and would need to be rescued.

“There was no way I could physically do that trail to get out,” she said. “And I was spreading the virus all over the place, like, I’m a public health risk.”

A helicopter arrived not too long after sunrise, and Burr was ferried to Wilcox Medical Center. She was strapped to a fluid bag and told she probably had caught leptospirosis, a disease caused by a bacteria that is sometimes present along Hawaii’s hiking trails, she said.

Five more from her group fell ill by then, she said. And the sickness seemed to keep spreading: Burr’s friends heard about more hiking groups becoming violently sick as well. Medical providers had not yet connected the dots that there was an outbreak, Burr said.

As tales of fellow sickened hikers rolled in, Burr called the Hawaii Department of Health. The agency sent her a test kit, which confirmed that she had norovirus. By Sept. 5, the state health agency confirmed that norovirus had sickened several other hikers and campers, too, and shut down the trail.

“There was a window of time that people were still hiking in and getting sick. That could have been prevented,” Burr said, adding that the outbreak’s severity could have been mitigated if there were more restrooms — and cleaner ones — at the campgrounds.

“A lot of people found themselves in a situation of urgency where they were going in the woods.”

The state parks agency detailed its efforts to sanitize the campground’s restrooms since the trail’s closure, and the health agency in a statement Monday evening emphasized that it has a system for health-care providers to report public health concerns, including outbreaks.

The state’s health-care providers are required to report cases in which two or more people become ill “where a common place of exposure has occurred,” said Hawaii state epidemiologist Sarah Kemble.

Burr said she hopes this outbreak leads to improvements of the trail and its campgrounds.

Still, Kalalau calls to Burr. She plans to hike it again next year.

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AAA North Idaho Insurance Agency - Lewiston. Travel Agency, Insurance Agency, Roadside Assistance. BBB Rating: A+. Service Area. (208) 746-2651. 802 Bryden Ave, Lewiston, ID 83501-4928.
Wanderlust Travel Co.
BOOK MY FREE PLANNING CALL. Come one, come all — and come get your vacation of a lifetime. Step right up and reserve your complimentary planning call now, so our team of travel experts can make travel magic for you. California Seller of Travel Registration Number: 2063964-50. | Florida Seller of Travel Reference Number: DTN2738984.
Trust Travel
Trust Travel, Москва. 12 likes. Туризм Турпутевки Отдых Туристическое Агентство
Is it possible to visit Russia as a tourist right now? (Q&A)
Yes, PCR tests must be performed no earlier than 48 hours before arriving in Russia. The results must be printed in Russian or English (this is required even if you received a Sputnik-V vaccine ...
Russians on British diplomats expelled from Moscow for 'spying and
Six British diplomats have been expelled from Russia after being accused of "spying and sabotage". A Foreign Office spokesperson called the claims "completely baseless".
Exclusive: JPMorgan CEO Jamie Dimon to visit Africa in growth push
NAIROBI/NEW YORK, Sept 17 (Reuters) - JPMorgan Chase , opens new tab CEO Jamie Dimon plans to travel to Africa in mid-October in a push by the biggest U.S. lender to expand on the continent, four ...
Norovirus sickens dozens on Hawaii hiking trail, forcing site's closure
The 32-year-old embarked on the Kalalau Trail on an ideal August day. The 11-mile trail, which Burr had hiked once before, runs along the dramatic Na Pali Coast on the Hawaiian island of Kauai ...
Traffic & Travel: Major Belfast commuter route closed this morning
NI's best known barman Willie Gregg is back with second charity dog walk in memory of beloved mum 'Wee Joan' Letter: The Casement stadium plan is really about the GAA being able to make money from ...