seabourn cruise line cancellation policy

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Seabourn Enhances ‘Book With Confidence’ Cancellation Policy For Sailings Through 2021

Seabourn , the world’s finest ultra-luxury travel experience, has enhanced its “ Book with Confidence ” policy, which provides travelers with even more flexibility, assurance and options to cancel their booking up to  30 days prior to departure on any new bookings and receive a future cruise credit . The enhanced policy, which  now applies to 2021 departures , also includes a new “ Best Fare Guarantee ” benefit, ensuring guests can have peace of mind that they can always request the lowest publicly available fare offered for their voyage in the event fares are lowered following booking.

For existing and new bookings made by  July 31, 2020  on sailings departing by  December 31, 2021 , guests may cancel up to 30 days prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. The Future Cruise Credit granted using Book With Confidence will be valid for 12 months from the date of issue and may then be used to book sailings departing through  December 31, 2022 .

For additional information, terms and conditions on the enhanced Book with Confidence policy, please visit Seabourn’s  website .

“We understand many travelers are ready to start planning their next adventure and rediscover extraordinary worlds but may still have some hesitation to book,” said  Chris Austin , Seabourn’s senior vice president of Global Marketing & Sales . “We’ve enhanced our ‘Book with Confidence’ policy to give travelers assurance for a longer period of time that they can cancel closer to departure and have the opportunity of receiving the best pricing available. These updates should give them the confidence they need to finalize their travel plans now but know they have the flexibility to change if necessary.”

In addition, the new Best Fare Guarantee benefit will provide guests who booked a Seabourn voyage by  July 31, 2020 , with the opportunity to request an adjustment in the event fares are lower for their specific voyage and suite category. Guests and travel advisors should contact Seabourn directly if they see a better rate listed on Seabourn’s website, but they must do so at least 30 days prior to departure. Guests looking for an online diversion can visit the paripop casino .

Seabourn represents the pinnacle of ultra-luxury travel with intimate ships offering key elements that set the line apart: spacious, thoughtfully appointed suites, many with verandas and all oceanfront; superb  dining in a choice of venues; complimentary premium spirits and fine wines available onboard at all times; award-winning service and a relaxed, sociable atmosphere that makes guests feel at home on board. The ships travel the globe to many of the world’s most desirable destinations including marquee cities, UNESCO World Heritage Sites, and lesser-known ports and hideaways. You can always pass the time waiting for your next cruise by playing online slots .

For reservations or more information about Seabourn and these promotions, please contact Seabourn at 1-800-929-9391 or visit  www.seabourn.com .

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Cruising with Seabourn

Seabourn prides itself on offering the crème de la crème of cruise experiences. Its five ships welcome 458 or 600 guests (depending on the ship), and they offer cruisers a bevy of luxurious amenities both inside and outside their suites. Travelers can expect multiple dining options (both fine and casual), stimulating onboard activities and a variety of excursions available before, during and after the cruise.

Seabourn sails all over the world, visiting popular cruising destinations like Alaska, the Caribbean and the Mediterranean, as well as more far-flung destinations in Australia, Asia and the Arctic. In 2024, itineraries range from six to 145 days.

No matter which itinerary you choose, you'll be treated to ocean views galore, whether it's from the comfort of your suite (all cabins feature sea views), while working up a sweat in the fitness center or as you indulge in a treatment at the spa and salon. Ships also offer casinos, pools, nine-hole putting courses and live music venues.

Additionally, passengers can take advantage of Seabourn's fine dining experiences, many of which feature menus crafted by Michelin-starred chef Thomas Keller. Seabourn holds a high guest-to-staff ratio.

Pros & Cons

All onboard dining and drinks (alcoholic and nonalcoholic) are included in the cruise fare

All accommodations are suites with ocean views

Fitness classes and other onboard activities are complimentary

Dress codes enforced

No activities or services available for children

High cruise fares year-round

• Expert Rating » 4.5
• Traveler Rating » 4.4
• Health Rating » 4.3

Seabourn Cruise Line has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

• # 2 in Best Luxury Cruise Lines
• # 2 in Best Cruise Lines for Couples
• # 2 in Best Cruise Lines in the Mediterranean

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Before You Book

• A 25% deposit is required within three days of booking your reservation for cruises of up to 14 days, or within seven days for cruises that last 15 days or more.
• Final payment is due 90 days before sailing on cruises of up to 31 days. For sailings that are 32 days or longer, final payment is due 120 days prior. Cruises booked within 90 days of sailing for itineraries of up to 31 days or within 120 days for itineraries lasting 32 days or longer must be paid in full within one day of the reservation.
• Cancellation policies vary by how long your cruise is and how far in advance you cancel. For cruises of up to 25 days, you'll be charged 15% of the full fare if you cancel between 91 and 120 days before your scheduled departure. For cruises that are 26 days or longer, you'll be charged 15% of the full fare if you cancel between 150 and 121 days before your departure. Fees increase after that. For more information, visit see Seabourn's  cancellation policy .
• Every ship has a small medical facility onboard staffed with doctors and nurses. If you have mobility or medical needs (including severe or life-threatening food allergies), you must fill out the Special Requirements Information form and send it to [email protected]. Cruisers with special dietary needs must notify Seabourn at the time of booking or, at the latest, six weeks prior to departure. It's best to bring enough prescriptions and anticipated medicine with you to last the entire cruise.
• On Seabourn, cruisers younger than 21 must be accompanied by a parent or guardian.

Before You Board

• Passports valid six months beyond the completion of your cruise date are required. If an international destination requires you to obtain a visa, it is your responsibility to do so.
• Necessary vaccinations vary by destination and can change, so you should consult the  WHO  or  CDC  websites before you go. Should a destination call for vaccinations, you must bring a vaccination certificate with you.
• You must arrive no later than one hour prior to your cruise's scheduled departure time. 
• You can check in online within 45 days prior to your cruise departure date.
• There is no limit to how much luggage you can bring on your cruise.
• As soon as you finish booking your cruise, you are able to reserve shore excursions and make dining reservations online at Seabourn.com.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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Seabourn Club cruise loyalty program: Everything you need to know

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Staying loyal to Seabourn brings some big rewards.

The luxury cruise line has one of the most generous frequent cruiser programs of any brand, offering its most loyal passengers such truly stellar perks as free cruises upon hitting certain milestones.

Dubbed the Seabourn Club, the six-tier loyalty program also rewards frequent cruisers with discounts on cruises, shore excursions and premium wines, and it offers such alluring freebies as complimentary massages at onboard spas. The more you sail, the more you get.

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The Seabourn Club loyalty program is particularly notable when compared to the loyalty programs of many rival luxury lines. Typically, luxury lines (and other small cruise lines) have relatively modest loyalty programs, if they have a loyalty program at all. Many luxury lines have a loyalty program with just one tier. So a six-tier program with a robust array of perks for a line such as Seabourn is impressive.

Ways to earn

The Seabourn Club point-earning system is relatively straightforward. In most cases, members earn one point for every day they sail on a Seabourn vessel. The only exception is for passengers staying in top penthouse and premium suite accommodations, who earn two points for every day they sail. In addition, members earn one point for every night they are on one of the line’s pre- or post-cruise land-based excursions known as Seabourn Journeys.

There is also one final, bonus way to earn points. Members will get one additional point for every $500 they spend on onboard or pre-cruise online purchases for things like spa treatments. The number of extra points that members can earn this way is limited to one for every day they sail.

Program tiers and benefits

There are six tiers to the Seabourn Club program:

• Member (1 to 19 points)
• Silver Member (20 to 69 points)
• Gold Member (70 to 139 points)
• Platinum Member (140 to 249 points)
• Diamond Member (250 to 649 points)
• Diamond Elite Member (650-plus points)

Typically, lower tiers of cruise line loyalty programs offer few valuable rewards. However, the Seabourn Club loyalty program brings one great perk for all members right from its very first tier: a 5% discount on cruises booked on board a ship. Given that many Seabourn accommodations can cost $1,000 a day or more, this is a perk that can save you hundreds of dollars even on a relatively short cruise.

The Seabourn Club’s initial tier, the Member tier, also brings special savings on select voyages, advance communication of special offers and invitations to special events and receptions on board ships, plus a few more minor things.

Related: A beginner’s guide to picking a cruise line  

The valuable perks just get better from there. Upon reaching the Silver Member tier, members will get the choice of one of the following perks on every sailing:

• A 10% discount on shore excursions
• A 10% discount on premium wine and spirits
• A complimentary, two-hour internet package
• 20 minutes of complimentary telephone calls
• A complimentary Signature massage
• A complimentary day in the Spa Serene area
• A complimentary bag of laundry

Upon reaching the Gold Member and Platinum Member tiers of the program, members get two or three of the above perks, respectively — and some of the perks are enhanced. The savings on premium wines and spirits jump to 15% and 20%, respectively, at the Gold and Platinum level, for instance. The shore excursion discount rises to 15% at the Platinum tier.

At higher tiers, the telephone minute allowances also increase, as does the complimentary internet package allowance.

At the Platinum level, members get access to a dedicated Seabourn Club concierge in advance of their sailing who can help with arrangements. They also get a 15% discount on luggage shipping services (Gold members get a shipping services discount of 10%).

Reaching the first few tiers of the program isn’t all that difficult. It takes just one cruise to reach the initial Member tier. Reaching the Silver Member and Gold Member tiers would take just a handful of cruises if you do a few longer cruises or stay in top suites.

Related: A beginner’s guide to cruise line loyalty programs

With a requirement of 140 points, the Platinum tier of the Seabourn Club loyalty program is a bit harder to reach. It would take 20 seven-night cruises to reach Platinum, assuming you spend no extra money on your sailing (to get those bonus points) and don’t stay in top suites.

That said, many Seabourn cruisers gravitate to voyages that are longer than just seven nights. If, like many Seabourn cruisers, you book a mix of sailings that are 10 to 20 days or more and spend a modest amount on board for extras, you could hit the Platinum tier in fewer than 10 cruises even without staying in top suites.

The elite level that makes a difference

We are big fans of the Seabourn Club at all its tier levels. This is a very solid cruise loyalty program. However, the tier level that really starts knocking it out of the park is the Diamond Member level.

At the Diamond Member level, members get all the perk choices on every cruise, and in many cases, the perks are even further enhanced. Plus, there are a couple of all-new perks at the Diamond Member level. Specifically, Diamond members will receive:

• A 15% discount on shore excursions
• A 25% discount on premium wine and spirits
• Unlimited, complimentary internet
• 40 minutes of complimentary telephone calling
• Complimentary laundry and pressing
• Daily delivery of your preferred newspaper
• Priority embarkation

In addition, Diamond members get access to a dedicated Seabourn Club concierge in advance of their sailing who can help with arrangements and a 20% discount on luggage shipping services.

The breadth of all the above is one reason we give high marks to the Seabourn loyalty program.

Related: The best credit cards for booking cruises

The only downside of the Diamond Member level of the Seabourn Club loyalty program is that it can take quite some time for a member to attain it. With a requirement of 250 points, the Diamond tier is a level that would take 36 seven-night cruises to reach, assuming you spend no extra money on your sailings (to get those bonus points) and don’t stay in top suites.

That said, as noted above, many Seabourn cruisers opt for longer sailings, and with some extra onboard spending thrown in (which will get you those bonus points) and a few stays in suites, you could reach Diamond level after far fewer voyages.

Best elite perk

The very best elite perk that Seabourn offers its Seabourn Club members, by far, are the free cruises that come with achieving certain milestones in total number of days sailed with the line (more on that in a moment). It’s not something that is a part of the tier system that we have been discussing above, and it is such a huge reward offer that it deserves its own section.

As for the best elite perk within the Seabourn Club’s regular tier structure, we are partial to the disembarkation/embarkation transfer to and from the ship that comes with the program’s top Diamond Elite Member tier. As long as you are within a 50-mile limit, the line will send a car to pick you up and bring you to your ship and then take you from your ship to wherever you are going at the end of a cruise. What a nice touch.

At the Diamond Elite Member level, members also get a $100 spa credit every time they sail, complimentary dry cleaning and a few other perks in addition to all the rewards that come with Diamond Member-level status.

Related: Inside the most expensive luxury ship ever  

Just be warned that reaching Diamond Elite Member status takes a lot of cruising with the line. With a requirement of 650 points, it would take you 93 seven-night sailings to reach Diamond Elite Member status, assuming you don’t spend much on board when sailing and don’t book top suites.

Note that, as is often the case with cruise line loyalty programs, Seabourn customers do not have to requalify for status each year. Seabourn Club members keep their points at the end of each year and continue to accrue points indefinitely. That means that someone who hits Diamond Elite Member status will remain at that top tier level forever (or until Seabourn makes a change to the program).

Such “forever status” is one of the great allures of cruise line frequent cruiser programs. Many airline frequent flyer programs, by contrast, require loyalty members to requalify for status each year.

Milestone Cruise Awards

In addition to all the perks of the six-tier loyalty program discussed above, Seabourn rewards its most loyal passengers with what it calls Milestone Cruise Awards. These are free cruises that the line offers members for every 140 to 250 days they sail with the line.

This is how it works: For each day you sail on a Seabourn ship, you will earn one “sailed day” with Seabourn, and the line will keep track of these in your account. Once your account reaches 140 sailed days, you can redeem them for a complimentary cruise of up to seven days. Alternatively, you can continue to accrue sailed days until you reach 250 and redeem them for a complimentary cruise of up to 14 days.

Once you redeem sailed days for a complimentary cruise, they are removed from your account. However, you can continue accruing more sailed days toward another free cruise in the future.

Seabourn is one of just a handful of cruise lines that offers free cruises to its most loyal customers. Royal Caribbean and Norwegian Cruise Line are two others.

In addition to free cruises, Seabourn’s Milestone Awards program also brings recognition in one other very classy way. As Seabourn regulars hit various milestones in total days sailed, they are recognized at a special onboard event with a gift from Tiffany & Co.

The onboard recognition comes at the following milestones:

• 100 sailed days
• 200 sailed days
• 500 sailed days
• 1,000 sailed days
• 1,500 sailed days
• 2,000 sailed days
• 2,500 sailed days

Bottom line

Seabourn treats its most loyal customers right. The more you sail with the line, the more you will be rewarded with truly valuable perks.

There is no cruise perk that we can think of that is more valuable than a free cruise, and Seabourn hands out free cruises to its most loyal customers at regular intervals. That’s something nearly no other line does (Royal Caribbean is one of few others that makes this a habit ; Norwegian Cruise Line only awards a free cruise to top customers once, when they first hit the top Ambassador level).

We also love the little touches that Seabourn extends to its most loyal customers, like the Tiffany & Co. milestone gifts. Bravo, Seabourn.

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SPONSORED:  With states reopening, enjoying a meal from a restaurant no longer just means curbside pickup.

And when you do spend on dining, you should use a credit card that will maximize your rewards and potentially even score special discounts. Thanks to temporary card bonuses and changes due to coronavirus, you may even be able to score a meal at your favorite restaurant for free. 

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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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SB Cancellation Policy pre 120 days out

By bohaiboy , April 20, 2021 in Seabourn Cruise Line

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I know SB starts a graduated fee(penalty) for cancelling a cruise from 120 days inward,but I cannot find info for 120 days outward.  Any experience wit this?

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I believe its 15% 120 days out. 

5 hours ago, wesport said: I believe its 15% 120 days out. 

Yes, that is publicized, but what about cancellation prior to 120 days?  Is it a 100% refund inclusive of deposit?

On 4/20/2021 at 9:04 AM, bohaiboy said: Yes, that is publicized, but what about cancellation prior to 120 days?  Is it a 100% refund inclusive of deposit?  

RetiredandTravel

Usually there is some sort of cancellation fee.  Not sure in todays environment.

Have never run into a cancellation fee from Seabourn or our TA if it's outside the start of the penalty phase.

hmm.  Maybe its Silversea.

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