msc cruise customer service

Mon-Sun 9:00 am - 6:00 pm EST

customer service

If you would like any assistance, just give us a call.

Our customer service staff will be happy to help you make or change a booking, and provide you with assistance before or after your cruise. We're here to help you in any way we can.

Telephone Number

1-833-253-9978

Opening Hours

Monday – Sunday 9:00am - 6:00pm

MSC Cruises (Canada)

2810 Matheson Blvd. East, Suite 101A

Mississauga, ON L4W 4X7 Canada

media

For all media inquiries.

Media/journalists to contact: [email protected]

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MSC Cruises

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MSC Cruises

Frequently Asked Questions

There’s a good chance you’ll find the information you’re looking for in our Frequently Asked Questions section, so why not give it a try? You can either search by topic or look for a specific question.

Cruise & Itinerary Updates
Payments on board
On board Information
SPECIAL NEEDS
MSC VOYAGERS CLUB
On board Shopping
On board Entertainment
Children & Kids
Satellite Internet Access

Read all the information regarding our cruise and itinerary updates here

Embarkation begins at the Check-In time shown on the cruise ticket. Check-In closes 90 minutes before the ship departure time, except for American ports, where Check-In closes two hours before. It is extremely important that you always arrive at the port with your e-ticket, including the embarkation form with complete and accurate personal data. The details of the embarkation process change from ship to ship. For more detailed information on your cruise ship embarkation process please Click Here .

If you book your cruise directly with MSC Cruises, then you should personally complete the web check-in process. For cruises booked through a travel agent, you may ask them to complete the web check-in process on your behalf. In order to issue the e-tickets, the following personal information is required for all passengers included in the booking: First Name, Last Name, Date of Birth, Place of Birth, Gender, Nationality, Passport or National ID Card Number, Passport place and date of issue, Passport or National ID Card expiry date, and Emergency Contact Information (First name, Last name, Telephone Number of a relative or friend not traveling with you, that we may need to reach Before arriving at the port, you should ensure that you have all personal travel documents required, and that all personal information shown on your embarkation form is correct. In the event of necessary changes, you can repeat the online check-in process in order to re-issue your e-ticket. To check-in online: 1. Enter your booking information. You will find a section dedicated to you. 2. Enter your personal and identification information where requested, then click Save and Confirm.

Each guest is responsible for acquiring and presenting all travel documents necessary for boarding the ship in their respective country of embarkation, documents including a valid passport and any visas required for the cruise itinerary. Please note that each guest is also responsible for securing any necessary visas and immunizations. Please be aware that MSC does not assume responsibility for advising guests of required travel documents or travel advisories. Guests who do not have the required documents for vessel security and immigration will be denied boarding without entitlement to a refund.

No, although food and drink may be bought on board.

Two pieces of luggage per person is the accepted limit*. *Note: Please check your cruise ticket for more accurate detail.

Prior to reaching the cruise terminal, guests are advised to label their luggage using the tags received with the cruise ticket, and hand it to MSC staff at the terminal. Luggage will be delivered directly to your cabin shortly after embarkation. Two days before the end of each cruise, guests receive directly in their cabins the disembarkation procedures and luggage tags. Please leave labelled luggage outside the cabin door the night before disembarking. The luggage will be collected and delivered directly in the terminal building during disembarkation. Please note that the luggage embarkation and disembarkation process can vary between ports.

Parking can be purchased through MSC Cruises in most ports of embarkation. We recommend booking this service by phone please call our call centre or your travel agent for details and rates.

Wheelchairs are available on all ships in the MSC Cruises fleet, for use during embarking and disembarking or in the event of an emergency.

MSC Cruises, its employees and agents accept no responsibility for loss, damage or theft of guests’ luggage or personal effects. MSC Cruises’ responsibility with respect to lost, damaged, or undelivered luggage is explained in the Passenger Contract. In the event of loss or damage to luggage or personal effects, a representative of MSC Cruises should be immediately notified. Otherwise insurance must be taken out with MSC Cruises.

No, although food or drinks may be bought on board.

We accept the following credit cards; Visa, MasterCard, American Express, JCB, and Diners Club. We accept the following debit cards; Maestro, Visa Debit, Visa Electron, MasterCard Debit.

Once checked-in, in case your cabin isn’t ready yet and for this reason you didn’t collect your Cruise Card, you can begin your onboard purchases in the bars and restaurants by providing crew members with your cabin number and full name (information available on your embarkation form).

No. In fact the special operating environment that regulates the maritime sector means that many products (such as alcohol, tobacco and fragrances) can be sold duty free, bringing reductions of up to 30% off retail prices on land. *Depending on the itineraries and subject to applicable legislation.

A cash advance service is available if a credit card has been registered at the on board account. This can only be done in the on board currency (euro or US dollars, depending on the itinerary), for a fee, set according to the itinerary.

You can settle your final bill in any of the following three ways:

By credit card The following credit cards are accepted: Visa, MasterCard, Diners, JCB, Discover and American Express. If you choose to pay by credit card, your account will be closed automatically at the end of the cruise, so there is no need to go to the Reception – Guest Service. By debit or prepaid card You should make sure that your debit/prepaid card is enabled for use abroad. The following debit cards are accepted: Maestro, Visa Debit, Visa Electron, MasterCard debit Any amount debited to your card and not spent during your cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. In cash Any amount deposited in cash and not spent during the cruise will be reimbursed in cash at the Reception - Guest Service on the final morning before disembarkation. Please note that personal cheques are not accepted. For cruises in the Mediterranean, Northern Europe, Antilles, Dubai, the Emirates and Oman, as well as MSC Grand Voyages departing from Europe, the onboard currency is the Euro (€). For cruises in the Caribbean, South America and South Africa, as well as MSC Grand Voyages going to Europe and to Australia, the onboard currency is the US Dollar ($).The onboard currency for MSC Virtuosa summer season cruises through October 2023 will be the British Pound (£). Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”. Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary.

In order to grant the best experience to our guests, all Thermal Area experiences are available by appointment only. Access to the MSC Aurea Spa is only permitted for guests over the age of 18. Click here to discover the details. Pregnant guests are not allowed to use any heat treatments within the Thermal Area.

A map of the ship is available in every cabin.

MSC ensures sure that the temperature inside our ships is pleasantly regulated taking into account the weather conditions. The temperature in your cabin can be easily regulated using the thermostat.

Guests who lose items on board should refer to the Reception or Guest Services to see if their belongings have been handed in.

Find out more here .

Onboard bar purchases will incur a gratuities, automatically added to all purchases: 15% gratuities on European, Emirates, South Caribbean, Red Sea, South America (Brazil and Argentine) and Far East itineraries, and 18% gratuity on North America itineraries.

In line with global standards, smoking areas on board are fewer than non-smoking areas and are indicated by signage and ashtrays. Smoking (including e-cigarettes) is not permitted in cabins, on cabin balconies and anywhere not expressly indicated by signage and ashtrays. The Company reserves the right to levy a fee should passengers be found smoking in non designated areas of the vessel. Repeatedly smoking in non- smoking areas can ultimately lead to disembarkation. We remind you that throwing cigarette butts or anything else overboard at sea is strictly prohibited as it may seriously put in danger safety at sea.

All on board purchases are made with the personal cruise card, eliminating the need to carry cash or credit cards on board. To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation.

Sunbeds are available free of charge for all passengers, although they cannot be reserved. Guests are kindly requested not to occupy deckchairs and sunbeds with personal items during long absences.

To report any missing person or criminal activity while on board, we recommend to immediately dial Tel 99 for prompt assistance (Reception – Guest Service). For detailed information on Crime Response please click here .

Yes, MSC Cruises and its staff are constantly striving to provide the best service possible for all guests, including those of reduced mobility or disabilities.

Yes. If possible, they should be carried in hand luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.

MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. In addition to the Form, a medical certificate confirming that the guest is fit to go on a cruise may be requested.

All MSC cruise ships have a well-equipped Medical Centre, supervised by a ship’s doctor and other medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Programme. Emergency services are available round the clock by calling the Medical Emergency number. Excluding emergencies, medical services carry a fee and prices are available on board. Guests who incur medical expenses during their cruise can ask their insurance company for reimbursement once ashore.

MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) on all ships. Please check availability when booking. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel.

Kosher meals (pre-packaged breakfast, lunch and dinner) may be available on board for an additional charge starting from €25 pp/day. Kosher meals can be consumed in the main restaurants and must be booked at least 3 weeks before ship’s departure. Halal products (beef, lamb and poultry) may be available on board following former request of the guest at least two months before departure;

All on board staff receive special in-house training that sensitizes them to the needs of passengers with disabilities or reduced mobility, and which prepares them to provide any necessary assistance.

Peritoneal dialysis may be performed on board, if the guest brings all necessary medicines and equipment. The equipment and machines used for haemodialysis treatment are carried on a limited number of cruises.

The majority of excursions are fully accessible, however we would recommend that all our guests to read-through the programme of available tours at the Excursion Office on board. Click here to discover our accessible tours.

Guests should inform MSC Cruises of special needs at the time of booking, or at the latest two working days before departure. After this deadline, we may be unable to provide the level of assistance required.

Properly trained and certified guide dogs are allowed on board, provided they are in good health and have all documents required for entering the countries visited during the cruise. Guests are personally responsible for the custody, feeding and general care of the animal.

All MSC cruise ships are fitted with Braille signage in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on Fantasia and Musica class ships that announces the floor in English.

All requests are sent directly to MSC Cruises and reviewed internally. Some requests may require closer examination from a practical or medical point of view, which will be carried out by a specialized internal committee. In all cases, passenger details will be handled with absolute discretion, in accordance with our privacy policy.

If requests are received during working day, responses are sent out immediately. In some cases, however, closer examination may be necessary and replies may take several days.

Refusal of a booking or denial of entry would only happen in the interests of ensuring the safety of guests and the crew, which is of paramount importance.

Yes, provided that they are fully independent.

All decks and public areas of our ships are accessible to guests with reduced mobility.

Yes, all ships in the fleet contain a number of specially fitted cabins with extra floor space and more room for movement. These cabins should be requested at the time of booking.

Yes, you can. Scooters must be stored and batteries recharged in your cabin which is fitted with 110V sockets (US type sockets) and 220V sockets (German type sockets) avoiding to connect when using the hairdryer. Keep in mind that the scooter minimizes the available space within your cabin. Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port.

The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant. In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Guests should provide a copy of a medical certificate confirming their existing pregnancy. Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website: http://www.cdc.gov/zika/ http://www.cdc.gov/zika/hc-providers/pregnant-woman.html http://www.cdc.gov/media/releases/2016/p0801-zika-travel-guidance.html

MSC Voyagers Club is the Loyalty Programme for MSC guests. It is MSC Cruises’ way of rewarding its most loyal customers. To discover all the privileges please click here .

All ships have duty free and tax free shops, hair and beauty salons and photographic services. Prices are published on board. All MSC Yacht Club guests (on board MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalized delivery of purchased items to their suite.

Opening hours are listed in the Daily Program programme sheet which is delivered to the cabin each day. Shops are normally open while at sea and during the day.

Yes, MSC Cruises has a wide range of duty free and tax free shops on its fleet.

Visa, MasterCard, American Express, JCB, and Diners Club.

All on board purchases are made with a personal cruise card so there is no need to carry cash or credit cards.

Yes, you can purchase the photos you’ve made while on board with our professional photographers on our dedicated My MSC Photos website.

In case of bad weather all the entertainment activities take place in the main lounges of the ships.

The following activities are regularly scheduled across the fleet: professional dance classes; fitness classes ; pool games; arts & crafts; dance nights; team games; theme parties; board games; karaoke; talent contests; fun nights; quizzes; sports activities (ask the entertainment staff for more details).

Entertainment varies between itineraries. Activities are also scheduled during port days, including but not limited to: professional dance classes; fitness classes; games, and so on.

It is free for guests to attend the performances held on board MSC cruise ships.

Yes, the fee for the 4D cinema onboard MSC Fantasia and MSC Splendida is €6 per person. Please note that rates may be subject to change.

A diverse variety of performances is programmed for each evening: international musicals, classic and modern songs, dance, mime acts, magicians and jugglers. The entertainment staff will do their utmost to make every cruise enjoyable. The evening performance is announced in the daily on board programme, which is delivered to the cabin.

MSC Cruises has built large theatres on all ships to ensure every guests has a comfortable, quality seat. Guests can attend one of the two nightly seating plans, which are identical to the restaurant service seating plans. Performances are repeated twice per evening, which means there is room for everyone. On board of the renewed MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica ships, there can be up to three seating’s for the evening shows. On these ships it is possible to book your preferred seating.

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment fun and enjoyable experience.

You can register your children for the Kids’ Clubs on board or complete the subscription form online before boarding. Once on board just bring us the printed form, along with your Cruise Card and those of your children.

All children on board our ships can enjoy delicious, nutritious dishes and varied, fun main courses. Our huge menu selection is designed according to children's tastes as well as their nutritional needs.

There are ad-hoc programmes designed for every age group, as well as sports competitions, contests, quizzes, treasure hunts, and games in the swimming pool. A fully-equipped games room is also available with a vast selection of toys selected according to the needs of each age group. These range from board games, draughts, chess, stencils, art, blackboards, modelling clay, colouring, group games and much more.

No, the activites are free.

Yes, MSC Voyagers Club membership is open to all ages. However, if you are under 18, subscription can only be completed by a parent or legal guardian. The following information is required: name, last name and date of birth. Email is optional.

Yes, provided that the miniclub staff is notified one day prior to the excursion.

Yes, Babys and Infants aged 2 and younger will be carried free of charge. Children between the ages of 3 to 13 years have a discount up to 30% vs adult price.

Every child is issued with an MSC ID wristband during embarkation. This wristband must be worn at all times during the cruise for security.

Every ship in the MSC Cruises fleet has a well-equipped modern Medical Centre on board. The Medical Centre is staffed by fully-qualified personnel, and benefits from 24/7 specialist paediatric telemedicine support. Over-the-counter medicines can be purchased on board.

All our restaurants and 24-hour Cabin Service are ready and happy to help, ensuring you can feed your baby swiftly on demand, for their and your own comfort.

We do everything we can to make life easier and as comfortable as possible for all our guests. Partnering with world-leader Chicco, we provide a limited quantity of beautifully-designed bottle warmers, strollers, bouncers and backpacks on board for your combined comfort and convenience. Among the shops on board, you’ll find a Chicco corner with a selection of great products for babies and toddlers, including nappies. Also a limited number of cots and highchairs are available on board, although please be prepared for increased demand for these during the high season. Please be sure that the travel agency sends your request for these items at the time of booking via e-mail.

If you’re celebrating your child’s birthday during your cruise, you can make it even more fun by ordering a special Doremi cake. Just contact the Reception - Guest Service or the Maître d’hôtel for details.

Minors onboard must be supervised by a parent or a legal guardian at all times and are welcome at the activities onboard or at shore excursions, provided that a parent or legal guardian is present. Guests under the age of 18 are prohibited from disembarking the ship unless accompanied by a legal guardian or an adult duly authorised from the legal guardian to accompany the minor, by virtue of an official consent of the latter. Children cannot remain onboard if their parents or legal guardian go ashore, unless expressly authorized by the onboard staff.

Using their cruise card, minors can purchase soft drinks, video games, the Fun Pass, souvenirs, and print and digital photos. By setting a spending limit on their account you don’t have to worry about them overspending. You can manage your child’s onboard account at Reception - Guest Services. If you choose not to set a spending limit you authorize all purchases made by your child onboard.

We have clear and simple rules to ensure pool safety. Babies in nappies are not allowed in the water and children under 16 must be accompanied by an adult. Swimming caps are optional, but flip-flops should be worn around the pool (and can be purchased in the shops on board).

When at sea, it is not possible to access the internet using a high-speed broadband connection as you would on land. Instead, internet connectivity on board is provided by links between the ship and communications satellites in orbit far above the Earth.

Your internet data needs to travel vast distances between the ship’s antennae and the nearest satellite, and it needs an unobstructed line of sight between them. A number of things may interfere with this, like storms and large objects that can block the signal, such as steep mountains close to the ship or tall buildings in ports. This interference can result in slow response times or even the system becoming unresponsive.

The peak use periods for internet use on board tend to be first thing in the morning or when large numbers of guests return from shore excursions. During these periods, congestion can make internet access slower, just as it would on land. It is therefore best to avoid these periods if possible.

Satellite Internet Access is available in all public areas of the ship and in most cabins, including all MSC Yacht Club suites. All you need is one of our Satellite Internet Access packages and a mobile internet device (smartphone, tablet, laptop, etc.). You can also access the internet without the need for a mobile device, by using the computers in the Internet Café on board.

Yes, all packages have no data limits. You will have 24hrs access.

With the Browse & Stream package it is possible to use video calls, stream music and videos. Those cannot be used with the Browse package.

Once on board register on the MSC Captive portal with the first device you want to use. Once registered you will automatically be directed to the activation page. Click on the START button and the device used will be registered. To register additional devices, log in with the other devices using the user name and password created during registration

No, if you activate a device, this device cannot be changed.

Yes. You will be able to upgrade your package on board through the MSC Captive Portal (the website used to activate the pre-paid package). You can upgrade to a Browse package with additional devices or to the Browse & Stream package. You will only pay the difference between the full costs packages (to preserve the 20% discount advantage).

Our offices

Select your country

North America

Central & South America

Middle East & Africa

Asia & Australia

MSC Kreuzfahrten (Austria) GmbH

Mariahilferstraße 103/3/2

click here for more details

Travel Zone Baku Branch Office

Semed Vurgun, 69 ev 49

Blok 3, kat 13(14)

Phone: +994993999334

Ltd Varna, Bulgaria 4 Dubrovnik street, entr. 1 office 1

Phone: +359 52 300 452

Ocean Travel

26, Vitosha blvd.

Email: [email protected]

Fiesta Travel

111A Bulgaria blvd.

E-mail: [email protected]

Usit Colours

bul. Vasil Levski 35, Sofia

Phone +0700 15 115

Premier Tours

141 Slivnitsa Bulgaria

1203 Sofia - Bulgaria

Phone:+359 2929026061

CONTITRANS M. Ltd

25B Yakubica Str Lozenec

1164 Sofia - Bulgaria

Phone:+359 29627518

Travel Holidays Ltd.

Bulgaria, Burgas 8000 - 39 Lyuben Karavelov Str.

Phone +359 (56) 824 814 - 824829

Europa Tour Premium Ltd

95-99 Tsar Asen str. office 1

1463 Sofia - Bulgaria

Phone: + 359 888515113

Cruise GURU

14 Tsar Osvoboditel Blvd.,fl. 5, office 519

1000 Sofia, Bulgaria

Phone: +359886068888

Czech Republic
Croazia | Bosnia | Serbia | Slovenia

MSC Krstarenja doo Sv Kriza 3 HR 20 000 Dubrovnik Croatia Office Split Gat sv. Duje 1 (Trajektni terminal) HR 21000 Split - Croatia Office Zagreb Jurišićeva 19 (Rotonda centar III. kat) HR 10000 Zagreb - Croatia

Click here for more details

TOP KINISIS TRAVEL Head Office

2 Leonidou & Acropoleos Ave

2007 Strovolos - Nicosia - Cyprus

Phone: +35 77 78 78 78

Web: www.topkinisis.com

Email: [email protected]

ORANGE TRAVEL (CYPRUS) LTD

17 Homer Avenue 1097, Nicosia, Cyprus

Phone: +357 227 16390

Web: www.letsgotours.com

Email: [email protected]

CENTURY TRAVEL

Shop 6-7, Royal Business Centre, Vasileos Constantinou 89

Paphos 8021, Cyprus

Phone: +357 70 000 970 - +357 26205600

Web: www.centurycyprus.com

Email: [email protected]

BALTIC GSA, SIA

Skolas iela 21-203a LV 1010, Riga, Latvia

Phone: +371 6789 8830

Email: [email protected]

Cruiselines agency SIA

Elizabetes iela 63-7 - LV 1010, Riga, Latvia

Phone: +371 27888862

Email: [email protected]

TRAVELDEALS LT UAB / MAKALIUS

Ukmerges g. 124 Vilnius LT 08100, Lithuania

Phone: + 370 639 96444

Email: [email protected]

MSC Croisières 5 rue Barbès 92120 Montrouge - France

Click here for more details

MSC Kreuzfahrten GmbH Garmischerstraße 7 80339 München

CRUISEWAY TRAVEL SA

193, Kifisias Avenue & 24, Iereos Dousi Str, Marousi,

151 24, Athens, Greece

Phone: +30 210 32 59 900

Email: [email protected]

BLUESUN TRAVEL

56 Ermou str Athens, Greece

Phone: +30-210-3254-642

Email: [email protected]; [email protected]

TOP KINISIS HELLAS MEPE

22, Filellinon Str. 10557 Athens - Greece Phone: + 30 210 3232 501 Email: [email protected]

NAVIHELLAS CRUISE CENTER

83, Iroon Politechniou Avenue. GR 185 36 Piraeus, Greece Phone: + 30 210 4284391

Email: [email protected]

PAMEKROUAZIERA.GR

Mitropoleos Str. 47A

Athens, Greece

Phone: (+30) 2103253710

Email: [email protected]

INSPIRED VOYAGER ATHENS BRANCH LTD

85, Vassileos Pavlou ave, 16673

Voula, Greece

Phone: +30 210 89 51 620

Web: www.inspiredvoyager.com

Phone: [email protected]

ATHENS EXPRESS S.A.

18, Ermou Street, Athens

10563, Greece

Phone: +30 2103316851

Email: [email protected]

ALLCRUISES IKE - OCEAN & RIVER EXPERTS

65, Vasilissis Sofias Ave, 11521, Athens, Greece

Phone: +30 211 750 7777

Email: [email protected]

VISTA Andrassy ut 1 H-1061 Budapest - Hungary Phone: +36 1 4299900

MAHART TOURS Belgrád rakpart - Nemzetközi Hajóállomás H-1056 Budapest- Hungary Phone: +36 14844012 Fax: +36 12664223

FOR TWO UTAZÁSI IRODA Kft. (MSC Partners)

Nagyszombat U.1 H -1037 Budapest - Hungary Phone: +361 430 1778

Fax: +361 430 1778

E-mail: [email protected]

Marshaller, Kft

Hattyùhàz, Budapest, Hattyù, u. 14, H-1015

Phone: + 361 445 0680

Email: [email protected]

OTP Travel Ltd.

Nador utca 21. H-1051 Budapest, Hungary Phone: +36 1 486 6060 E-mail: [email protected]

1118 Budapest, Dayka Gábor utca 3.

Tel: +36 1 485 2778

Last Call Travel Kft.

1138 Budapest, Meder u.8/D fszt.

Phone +36 1 555 4050

iWi tour - Ghyereajora

Address: Zaborskeho 20, 831 03 - Bratislava

E-mail: [email protected]

Phone: +36 1550 7355

Cruisetopic

[email protected]

+36 144 53618

Tensi Holiday

H-1023 Budapest, Komjádi B. u. 1.

Phone: +36 70 45 45 509

Jet Travel Ltd. Bocskai str. 77-79. Budapest, 1113 Hungary Phone: +36 1 209 2110/105

DeltaReisen Kft.

Dayka Gabor utca 3,404/a

Budapest 1118

[email protected]

Phone: +36203118220

Cruiselines Agency SIA Elizabetes iela 63-7 LV1010 Riga, Latvia Phone: +371 27888862 Email: [email protected]

Baltic GSA, SIA

Skolas iela 21-203a

LV-1010, Riga, Latvia

Phone: +371-6789 8830

E-mail: [email protected]

TRAVELDEALS LT,UAB / MAKALIUS

Ukmerges g. 124 Vilnius LT-08100

Netherlands

MSC Cruises the Netherlands B.V. Kruisweg 825-A 2132 NG Hoofddorp

ADVENTURE & CRUISES - TanieRejsowanie.pl

ul. Rakoczego 9 U5

80-288 Gdansk

Phone: +48 58 690 49 49

E-mail: [email protected]

GRUPA ATLAS TOURS Sp. Zo.o.

ul. BALDYCA Zory 14 44-240,

Phone: +48 (32) 43 40 250

NIEBIESKA MILA

ul. Wschowska 9

60-164 Poznan, Poland

Phone: + 48 61 861 42 00

MARCO POLO TRAVEL Sp. Zo.o.

Al. Jerozolimskie 96, 00-807 Warszawa, Poland

Phone: +48 22 492 77 90

Fax: +48 22 567 31 01

IWI TOUR - Rejsujznami

Zaborskeho 20,831 03 Bratislava

Phone: +48 221 611 462

E-mail: [email protected]

TRAVELINC Sp. z o.o.

ul. Głowackiego 4/15, 30-085 Kraków

Phone : 12 345 26 29

Email: [email protected]

MAGAZINE ITALIAN STYLE

Ul. Sw Mikolaja 59-60

50-127 Wrloclaw, Poland

Phone: +48 69 72 50 399

UNIQUE MOMENTS

Sp. Zo. o Sarnia Street 4/2 Warsaw

52-129 Poland

VENITI TOUR SAFPOL Travel Sp. Zo. o.

Ogrodowa 32A/24, 00896 Warszawa Poland

Phone: +48 602680680

SONRISO TRAVEL IN STYLE

Glowackiego 4/15 30 085 Krakow Warszawa

Phone +12 345 26 29

RUDOLF REIZEN

Al. Jerozolimskie 151 lok. 7U

02-326 Warszawa

Phone: +48 22 402 6764

E-mail: [email protected]

MSC Cruzeiros Portugal Empreendimento Alcantara-Rio, Rua Fradesso de Silveira nº 4 - 1ºA 1300-609 Lisbon, Portugal

TUI TRAVELCENTER Charles de Gaulle Square, no. 13, District 1 011857, Bucharest, Romania Phone: +40 720 800278

Email: [email protected]

Interra Travel Bucuresti, Bd Ferdinand nr 83 E-mail: [email protected]

Str. Mantuleasa nr. 31, et.1, sect. 2

Bucuresti, 023963

Phone: +40 21 316 7306

Fax: +40 21 316 7308

Croaziere.net Cluj-Napoca

Str. Dimitrie Bolintineanu nr. 34, Cluj- Napoca, 400062 400063, Cluj-Napoca, Romania

Phone: +40 264 593 772

Croaziere.net Bucaresti

Str. Benjamin Franklin, nr 9, sector 1

010288, Bucaresti, Romania

Phone: +40 314 259 795

Croaziere.net Brasov

Str. Muresenilor nr 3, ap. 4

500026, Brasov, Romania

Phone: +40 368 005 364

Croaziere.co | Sealands

Agency Name: Cruise&Holiday SRL

Headquarter: 41/14 Tudor Vladimirescu St., 410203, Oradea, Romania

Phone: +40736679040

Email: [email protected]

Happy Tour

Calea Plevnei nr. 159, Business Garden - Cladirea B, Etajul 8, Sector 6 Bucuresti - Romania Phone:+4021 9897 000

Reinvierii Str. 3-5, Et 1 District 2, 021121, Bucharest Romania

Email: [email protected]

Phone: +40 31 438 73 21

Perfect Tour Bd Decebal, nr.14, Bucuresti, Romania

Postal code: 030967

Email: [email protected] Phone:+40 755078212

Bld. 15 Noiembrie, 1 Brasov, Romania Phone/ Fax: +40 (268) 471 057

Ship Travel International Str N Titulescu nr 6 810268 Braila Romania Phone:+40 0239689800 Fax:+40 0239692158

4 U travel

Scandinavia

MSC Cruises Scandinavia AB

Karlavägen 104, plan 5

115 26 Stockholm (Sweden)

Click here ( Sweden website , Norway website , Denmark website ) for more details

VAJNORSKÁ 1308 / 21A

83103 BRATISLAVA

MSC CRUCEROS, S.A.U. C/AREQUIPA, 1 - 4ª 28043 Madrid - Espana

Click here for more details

Switzerland

Click here ( french website or german website) for more details

MSC Cruises Turkey İstanbul / Merkez

Altunizade Mah. Ord. Prof. Fahrettin Kerim Gökay Cad. No: 25/6 Kat: 3 34662 Üsküdar, İstanbul Phone: +90 (850) 420.96.00 Fax: +90 (216) 474.56.98

United Kingdom & Ireland

MSC Cruises Ltd.

5 Roundwood Avenue

Stockley Park

UB11 1AF - Great Britain UK

MSC Cruises USA INC. 6750 North Andrews Avenue, Suite 100 Fort Lauderdale, Florida FL 33309 USA

MSC Cruceros S. A. Marcelo T. de Alvear 624 - 1° Piso C1058AAH Buenos Aires - Argentina

MSC CRUZEIROS DO BRASIL LTDA. Av. Ibirapuera 2332 - 6th floor - tower #2 04028-003 SAO PAULO - SP -Brazil

MSC Cruceros Union 2 Esq. Benjamin Franklin - Col. Escandon C. P. 11800 Mexico D.F.

MSC Company Egypt 55, El Sultan Street PO Box: 670 Alexandria - Egypt

MSC Israel Ltd Beit Amot 157 Jaffa Rd 31339 Haifa - Israel Phone : +972-4-8549046 Fax : +972-4-8510161

Santa Fé Travel and Tourism (MSC Partner) Ground Floor, Al Fadi Building, 21, Mecca St

Post Code 11194

Phone: 079 333 2121

MSC Lebanon Cruises Division Gemaizeh, St. Famille Str. Marine Tower, 2nd Floor

Beirut - Lebanon

Click here for more details.

South Africa

MSC Cruises South Africa

Johannesburg:1 Wessels Road, Rivonia - South Africa Durban: 33 Claribel Road, Morningside - South Africa Cape town :Block C Ground Floor, Lagoon - South Africa

Beach Office Park, Cnr Boundry Rd & Marine Drive, Milnerton

United Arab Emirates
Australia & New Zealand

MSC Cruises (Australia) Pty Ltd. Suite 532 5 Lime Street, King Street Wharf Sydney NSW 2000- Australia

Bangladesch
China (PRC)

Sharaf Travels Pvt. Ltd.

MSC House, Opp. Divine Child High School,

Andheri Kurla Road,

Andheri (E),

Mumbai – 400059,

Phone: +91-22-67313053/56/58

Fax: +91-22-67313010

MSC Cruises Japan Ltd

Suhara Roppongi Bldg.1F, 3-3-27 Roppongi, Minato-ku

Tokyo, 106-0032 Japan

ICK | MSC Cruises Korea General Sales Agent

7 F, Kwanghee BD, 307 Teogye ro, Jung gu, Seoul 04560, Korea

Website: http://www.msccruises.co.kr/WebForm/cs/faq.aspx?

Philippines

E-mail: [email protected]

Travel House- Nkar Travels & Tours (Pvt) Ltd (MSC Partners) 45, Ananda Coomaraswamy Mawatha, Colombo 07 Sri Lanka Tel: +94 11 2564584 Fax: +94 11 2564587

Jetwing Travels (MSC Partners) Jetwing House 46/26 Navam Mawatha Colombo 2 - Sri Lanka Phone: + 94 11 234 5723

E-mail: [email protected]

Booking number

Thank you for visiting MSC Cruises

MSC Cruises

Customer service email address

By thanna , October 30, 2018 in MSC Cruises

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I don't have a eMail address for customer service since I contacted them only via phone 3-times, never by eMail. On MSC USA website is a "CONTACT US" form which can be filled out and submitted through the website. Link: https://www.msccruisesusa.com/en-us/Contact/Contact-Us.aspx

Into Cruising

If you have a current booking number you can correspond through: [email protected]

Contact us form on web site is not working for me. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. No existing res yet, I am trying to book.

1 hour ago, thanna said: Contact us form on web site is not working for me. I fill it out and hit submit the type field disappears and it tells me it is a required field but will not let me change it back. No existing res yet, I am trying to book.

Just call and speak directly with your Travel Agent...much easier than email.