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Watch: Anchorage fans seek and find Tim Hayden, the ‘Love Your Journey’ Hagley West watchmaker
Saturday was a Chamber of Commerce summer day in Anchorage. Some went fishing, others found a swimming hole, and lots of hikers hit the trails. For about 150 people, the day was devoted to tracking down a business entrepreneur from Great Britain, who left his job as to start his own watch company.
Tim Hayden, the watch entrepreneur, now has over 1.5 million followers on TikTok, over 2 million followers across his various social media channels, and part of his marketing technique for his Hagley West watches is to position himself in cities all over the world, then go live on TikTok and Facebook, giving viewers some broad clues about where to find him.
The person who finds him first, and who speaks the words “Love Your Journey” to him, wins a watch, the value of which is under $200.
But it’s not about the watch, which is a story unto itself, but about the journey for Hayden’s fans, who enjoy being part of a global game of hide and seek with someone who started a business from scratch.
At the base of a hill at Kincaid Park, Hayden started live-streaming at 1 pm on Saturday, and it only took minutes for his first fans to find him. Brother and sister Sawyer and Sophia came bounding down the hill, shouting “Love Your Journey!” They, like the others who followed, gave Hayden a big hug and expressed how happy they were to meet him.
Hayden is an out-of-the-box thinker, and has turned his line of affordable and stylish watches into a coveted item for people around the world due to his unique method of building a tribe of people who enjoy the journey of the entrepreneur, and who embrace the idea of loving the journey of life.
“The ethos of Hagley West is built on my life experiences. As a younger man I lived dedicated to ascending to the next rung of life’s ladder, forever reaching and never being satisfied. How wrong could I have been. For it’s not the goal that’s the achievement, it’s the gratitude for the time we have, the joy of the process and the love of the journey,” Hayden said on his website.
“I decided instead to celebrate the love of the journey, not just mine, but also of others. No two journeys are the same, whether they be emotional, physical, mental or spiritual: but every journey is marked by time,” he said.
Rep. Jamie Allard, pictured at the top of this page with Hayden, was one of the people who made her way to Kincaid Park, although she was not among the first two dozen to arrive. She’s been following the journey of the watch company and its founder for a couple of years, and said she has admiration for someone who can build a company from scratch and go global.
Allard gave Hayden an American flag, and chatted with him briefly about his plans for growing a nonprofit organization to give back to the community, and she also applauded him for incorporating some American Sign Language into his marketing “Love Your Journey” slogan. Allard, who is partially deaf due to her military service, not only spoke “Love Your Journey” in words to Hayden, but also made the statement in ASL.
Allard also came to the event to congratulate the two teens who found Hayden first, within minutes of his livestream start time.
For Allard, her own journey started with her immigrant parents from Chile and Italy, and continued with her service in the U.S. Army, and now as a public servant in the Alaska Legislature. The words “Love Your Journey” speak to her own experience in growing and serving, now as the state representative for Eagle River.
The happy collection of Alaskans who gathered under the sunny skies and calm winds stayed for a group photo with the continent-hopping entrepreneur, and for individual photos afterward — all of it live-streamed from Kincaid Park to thousands of viewers around the world.
Hayden, who left the safety of a job in IT to follow his dream, is repeating events like these in every state. Although he has now checked Alaska off the list, his crew said he definitely plans on returning.
Follow Rep. Jamie Allard’s journey at her website.
Peltola phony-concedes to Begich, whom she has repeatedly said will destroy fish, jobs, and children
Alaska’s ballot counting marathon ends: nick begich declared winner, repeal of ranked-choice fails, and david nelson pulls upset in district 18, sen. mike lee of utah will chair senate natural resources committee in january.
© Must Read Alaska
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10+ watch purchases
10+ watch purchases. I recently thought I’d treat myself to yet again another brilliant Hagley West watch. For the first time ever, the watch was damaged when I opened the box. I reached out; within 24 hours after speaking to Alex, I could return it and have a new one sent out. I want to reassure all that this is the first ever time it has happened out of all the purchases I have made from HW. I wouldn’t even consider this as a negative, purely because of the first class service I received. Dealing with the team is an excellent experience, continue buying Hayley West watches. It’s the only brand I buy now, simply brilliant. Thank you Alex and the team. LYJ!
Date of experience : November 06, 2024
I did t wrong with the extra discount, but finally I had it right! Sorry for Alex he couldn’t help. Shout out for My stupidedy! 🤣 Alex was really Quick to ask if he could help. So that was a very Nice experience. Thanx Alex! 💋
Date of experience : November 10, 2024
I've wanted to order a Hagley West…
I've wanted to order a Hagley West watch since Tim started his FB Love Your Journey campaign. I ordered and recently received the Entrepreneur watch for my husbands birthday and we are so impressed with the quality and the detail, like the stitching. Plus it was easy to track once it left the fulfillment centre! Thanks for making a great bday present, we will be ordering again!
Date of experience : October 22, 2024
Impeccable service
Just received my two watches absolutely stunning thank you. I had a problem when buying them about the discount which was my fault I messaged the after sales team and they sorted my issue out in less tan 15 minutes. Great watches , great team , and great after sales I look forward to buying more thanks again team and love your journey
Date of experience : October 21, 2024
Amazing watches and service
Ordered an amazing watch and it turned up after 2 days fantastic quality. I did email customer service for something and got a reply nxt day . Would definitely recommend.
Date of experience : October 19, 2024
Really nice watch at affordable prices
Hi just to let you know I have just received the watch and I am really sp please with it. It looks so much better in person than the photo. I can't wait to show all my friends and family the watch an will be recommending everyone to have a look at your watch collection on your website. Thank you so much I am really so happy with the watch Many thanks Steve
SUPER SATISFIED…
I have been following Tim’s journey through social media for some time. I eventually thought I would treat myself to a watch from himself colour dependent on the sex of my first child. Purple was the colour I chose given I am due to be the father of a little girl in Jan 25. The whole experience from start to finish was truely impressive, easy to use website, fully tracked delivery and overall a genuinely great product! I purchased the Original 46 in purple and most recently purchased the Orignal 46 Autism Awareness watch. Both are absolutely fantastic products that don’t cost you an arm and a leg. Super impressed with Tim and the team. Keep up the great work! #loveyourjourney
Date of experience : October 01, 2024
Great customer service
Had a slight issue with a discount code but with help from Alex all was resolved quickly and stress free. Placed the order Sunday and watches arrived today and couldn’t be happier, they both look and feel fantastic. Can’t recommend highly enough and looking forward to future purchases.
Date of experience : August 07, 2024
We personally know Tim Hayden
We personally know Tim Hayden, the CEO of Hagley West and have followed his journey over the past few years. I am delighted to have ordered and now received a beautiful ‘Nurcan’ watch with a stainless steel strap and pink face with which I am so pleased. Thank you Tim and team for your great help and assistance with ordering and delivery .. we will highly recommend your lovely products. Elaine Martin Menorca
Date of experience : August 12, 2024
Great Customer Service Experience
I have followed Tim & his journey for a while and have purchased watches for my 3 sons. My son Sam's Hagley West watch was recently stolen and he wanted a replacement Hagley watch (shout out to the 20 somethings). I reached out to customer service concerning a discount code that did not apply. Alex & his Team responded quickly so that I could make the purchase and surprise my son. Alex offered a solution & followed thru with outstanding customer service & support. Sam was totally surprised because of the quick fulfilment with an Original 46-Green. Sam is happy and I am a happy customer and Mom, Jacqueline Venice,FL #Loveyourjourney
Date of experience : July 03, 2024
Mind reader - my fav watch design
I’ve been a fan for over a year. My fav design just appeared , so I joined the Journey and I purchased the Paris after being on live with Tim, and he said my name. Customer service was immediately able to help me thru the order process! Prompt attention means a lot to a first time customer!
Date of experience : August 08, 2024
Everything was exactly as presented. YAY!!
Everything was exactly as they presented it to be. Nothing hidden, no surprises. My watch arrived in 7 days and was beautifully wrapped and very well protected for shipping. Quality watch I must say. Would definitely do business with them again.
Customer for life!
Wow! I received my watch today, it is stunning! Super quick dispatch and postage to Australia. I had a slight issue with July order, contacted the company who fixed it without question. Super helpful and so very easy to deal with. Customer for life!
Date of experience : August 20, 2024
love your journey !!
love your journey !!! as a follower on tik tok i have been following the journey of tim the ceo founder of hagley west .. i kept wondering if my partner would like one the watches as he wears high end n i eventually just ordered one to suprise him he is not on TT n does not know the journey n he was over the moon with it n said he would put it on a par with the high end ones he wears ill definitely be ordering again … love your journey !! much love natalie a happy customer from glasgow
Date of experience : May 16, 2024
Scammers! Avoid!
The company website declares 'free shipping on ALL orders' with no small print. I tried to place an order and it tried to charge me £6 so I contacted them to query this. They emailed me back apologising and told me to place the order and they will refund this £6 charge. As soon as I placed the order they then changed their mind and said tough. Absolutely misled me, lied to me and scammed me!
Date of experience : August 16, 2024
Just simply the best!!!
From beginning to end it was a pleasure doing business with Hadley West. We found them on TikTok, followed the campaign and loved their story. My husband was thrilled when I surprised him on his birthday with the aviator, his favorite. He will never go without one as long as he lives. He loves the quality and design. Thank you HW! #Love your Journey
Date of experience : August 26, 2023
Service very poor
Service poor. Ordered watch , albeit on pre order. Poor updates , no specific date it will be available and now concerned on what I've read regarding being cheap knock offs . Feel am being duped by marketing and now many others are. Will be challenging my bank to obtain a refund. Don't want to take any further risk. Annoyed that companies like this go all out to get your money and then can't be bothered with customer service to same level.
Date of experience : June 26, 2023
Reply from Hagley West Watches Limited
We apologise for the poor service experience you've had with us. We acknowledge that we could have done better in communicating the delivery timelines for your pre-order. Regarding the concerns raised about authenticity, we assure you that our watches are genuine. We take great care in sourcing and curating our collection to ensure high quality standards. While we are disappointed to hear that you no longer wish to proceed with the order, we respect your choice and will ensure the refund process is handled promptly and efficiently. We apologise for any disappointment caused and will take your feedback into account to improve our customer service.
#LoveYourJourney & Thanks for saving #MyLoveJourney
I wish that by end of 2025 Hagley West reaches all the 195 countries. They have reached 107 countries by selling 50000 watches in 7 years and I really wish that by end of 2025 they wrap their wrist watches around the planet. I dont think there is a better way to express the happiness of owning a Hagley West watch. Their limited edition watches are the reason that my 10th Marriage Anniversary celebrations were colourful in India, and this is again a big testament coming from someone who celebrates festival of colours (Holi).
Date of experience : April 24, 2024
aquamarine original 36…
I ordered the aquamarine original 36 after seeing the colour when I did a find Tim challenge. The colour is beautiful and the 36 watch is a great size for a person with a smaller wrist who doesn’t want a bigger size watch. I had an issue with a discount code on checkout and Alex sorted it out for me quickly and with great customer service. Thank you I would highly recommend.
Date of experience : May 22, 2024
3 watches purchased so far!!
Ordered 3 watches so far, 1 for myself, 1 for my mrs and 1 for my dad. All lovely watches and honestly couldnt recommend hagley west watches more. I purchased an aviator watch myself and absolutely love it!!
Date of experience : August 04, 2024
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