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Key Information and FAQs

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Travel and Stay

• What to Expect on a Kids Camp
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Useful information

We’ve put together the key information you need to know and most commonly asked questions in one handy list!

Which centre is best for my child?

Each of our centres are as unique as the children who attend them and there truly is something for everyone. Some centres are smaller and have a more homely traditional feel, whereas others offer huge areas to explore and a larger number of other guests to make friends with! It is important that whichever centre you choose is the right fit for your child and therefore we recommend visiting our camp locations online to find out more prior to booking. Our team are always on hand to provide advice and answer any questions on 0333 321 2114 .

Do you need to have experience?

Our camps provide challenge and enjoyment for everyone. Guests don’t need any previous experience to enjoy our activities and our team is able and ready to instruct children of all standards of competence. A reasonable level of fitness is required for some of our TRAILBLAZE! Adventure Specialist Camps.

Who can make a booking?

When placing a reservation for a Kids’ Camp you will need to provide a name, email contact and telephone number for each child’s legal parent/guardian, in order for us to send out an Essential Guest Information Form for completion. You will also be required to confirm you are happy to complete all paperwork required prior to the Kids’ Camp taking place and that each child on your booking is able to undertake responsibility for their own personal care during their stay with us. We require at least 2 people to be named as contacts for each child whilst they are on centre and at least one of these must be a next of kin and must always be available to collect the child 24 hours a day in the event of unforeseen holiday curtailments such as illness or conduct issues.

Due to these requirements we are unable to process bookings placed by Social Services or Schools for individual children. We would gladly accept bookings for children that are being funded by such organisations, however, the booking must be placed by a person with parental or legal responsibility that resides at the home address of the child. We can accept payments from organisations and can provide invoices on request of the lead booker, however we can only accept these payments if requested at least 14 days prior to arrival. If arrival is within 14 days we would require full payment at the time of making the booking, by credit or debit card.

What details will I need to provide?

You can find details of how to book and what is required in our Making a booking  page.

What age does my child need to be to go on a PGL Kids' Adventure Camp?

We have three main age groups in the UK:

• 8-11 year olds
• 11-13 year olds
• 13-16 year olds

Is there any flexibility in your age ranges?

The ‘overlap’ between our age ranges allows flexibility when there are a few years difference between brothers and sisters. It also means that, for example, a ‘primary school’ 11 year old may join our 8-11 age group, whereas a ‘secondary school’ 11 year old may join our 11-13 age group. You know your own child best but please feel free to discuss the options with our Sales and Customer Service Advisors. Within these separate age bands, our practice is to group children of a similar age together for accommodation and activity arrangements, however, this may not be possible on some camps when numbers are small, but this is rarely a problem because the interest in activities provides a common bond.

What activities can my child do?

We aim to ensure that your child takes part in as wide a range of activities as possible. Therefore the activity programme is planned in advance by the Centre Operations Team and will be advised upon arrival. Details of the activities are on the centre pages, but if you have any questions at all, please call and speak to one of our team. As there are large numbers of different activities available at each centre, we cannot guarantee to fit every activity into each camp – there just isn’t time! This is particularly the case with shorter DISCOVER! Adventure camps, but gives a great reason to visit again!

Can my child share a room/activity group with a friend?

Where a request is made for children to be in the same activity group and accommodation we will do our best to make sure this is possible, providing they are in the same age group, of the same gender and attending the same camp. Please ensure all relevant parties note the request in the ‘general request’ section of your Essential Guest Information Form. Any rooming requests that cannot be honoured will not be communicated prior to arrival and we are unable to refund any camp cancelled due to not being able to meet requests.

Can my child attend multiple weeks?

Yes – if your child is staying for more than one week, we recommend that they either book onto a different camp or try a different centre for the second week to make sure they get the most out of their experience. Inter-centre transfers can be arranged between most centres. We will provide one machine wash at UK centres, usually at the end of their first camp week. On the second Saturday of their camp, guests will participate in activities on centre that are suitable for all age ranges and abilities whilst the centre prepares for new arrivals.

Are you able to support my child's medical condition?

We are able to support children requiring regular medication that can be self-administered. We do need to know the details and you will need to complete and submit this within your Essential Guest Information Form . If you are bringing medication (prescribed or otherwise) you will be required to hand this in on arrival. Please note that this will need to be in original packaging with dosage details enclosed.

What are your expectations for discipline and responsibility?

For full details of our policies, expectations and behavioural management system please visit our ‘Safe and happy’ page here.

Can my child take a mobile phone?

We do allow children to bring mobile phones with them to centre, however we operate a strict mobile phone policy. Further details can be found on our In safe hands with PGL page or in our mobile phone policy below:

Kids Adventure Camps Mobile Phone Policy

Does my child need to be able to swim?

All of our watersports activities require a level of ‘water confidence’, which is defined as:

• Ability to duck under water
• Confidently swim 15 metres* in a life jacket or buoyancy aid without signs of panic

*If your child is attending any of our TRAILBLAZE! Watersports Camps we ask that they are able to confidently swim 50 metres without a buoyancy aid to ensure they get the most enjoyment out of their break

Do you offer any off-site activities or excursions?

The majority of our Multi-Activities take place at our centres, however Specialist Camps and some Watersports require transport to an external provider or off-site location.

We also offer a selection of TRAILBLAZE! Adventure Tasters at some centres during Easter.

What if my child has their birthday whilst at PGL?

If your child is celebrating their birthday whilst on their PGL Kids’ Camp they will receive a PGL birthday card on the big day! Enclosed in this card is a ‘queue jump sticker’ which can be worn on the day and gives your child the opportunity to be first in the queue within their group, for everything they do that day from activities to dining room queues.

Please note – you will need to notify us of your child’s birthday in the general information section of your Essential Guest Information Form in order for our centre teams to be aware and able to celebrate with them.

Can I contact my child whilst they're at PGL?

You will be able to call the centre directly during your child’s camp and arrange to speak to them or we will pass on any messages. We do ask you to try not to telephone the centre too excessively to speak to your child, as particularly during the day they will be out and about enjoying activities for most of the time. This makes it difficult to arrange contact quickly or relay messages. Centre contact details are included in your Essential Information Booklet – provided in your MyPGL account post booking.

What is the food like?

We work with leading catering organisations to ensure our food is the best. A vegetarian option is always available and we can accommodate most special dietary requirements. Please see our Sample Menu

What happens in bad weather?

Outdoor activities will run as long as it is considered safe to do so and would only be curtailed due to severe weather such as lightening, high winds or snow. Where possible alternatives will be organised subject to availability. If poor weather such as rain is forecast during your child’s stay, we recommend that you pack additional clothing and footwear so wet items can be changed between activities.

What time will my child go to bed?

Even the most active children feel tired after a full day of activities followed by our evening programmes, so we insist on sensible bedtimes for children to ensure that everyone gets a good night’s rest. Exact times may vary from centre to centre but are typically 20.30 for our 8-11 age groups, 21.30 for 11-13s and 22.30 for 13-16s.

What happens after 'lights out'?

It is part of our team’s role to get everyone to bed on time – sometimes easier said than done! Once ‘lights out’ has been called at centres the night duty team take over. They reassure the anxious, encourage the high spirited to settle down and continue their vigil until all is quiet. the Night duty team patrol the campsite or accommodation area throughout the night and they can quickly be contacted at any time should the need arise. Bedroom doors are locked, although these can be opened from the inside in case of emergency.

What if my child is homesick?

Of course, for some children, being away from home may initially be disconcerting. This is natural and only to be expected – even adults can experience ‘homesickness’! Our team is fully trained in the sensitive skills of identifying and dealing with children’s concerns and worries. In the vast majority of cases, a day or two of getting to know new friends and being involved in exciting activities will dispel all but the most persistent worries. You will, of course, be kept informed if there are any persistent problems.

Do many children travel alone?

Many PGL guests travel to our centres alone, however always come away with plenty of new friends!

Can I drop my child off early or collect them later?

Absolutely! On most of our camps we are able to offer a flexible drop off and collection window. Details of the timings available to you will be displayed as an optional extra when booking online and can be explained by our sales team over the phone also on 0333 321 2114.  Please note we require notification at least 3 days in advance if you wish to add a flexible arrival and/or departure to your booking.

Will there be other guests at the centre?

There may be other school groups on holiday at the centre at the same time as your children. These guests are supervised by PGL staff and will have completely separate activity programmes, accommodation and, where possible social facilities.

Do PGL cater for guests with additional needs?

You can find out more about how we cater for guests with additional needs here.

What should I bring?

Once you have made a booking, it’s important you read your Essential Information pdf which you can download from your MyPGL account, as it contains lots of useful information, including a detailed list of what to bring. However we have also set out a suggested packing list for our Kids’ Camps below:

What do you suggest I pack for a UK camp?

• Bedding and pillow (if not pre-booked)
• Nightwear (slippers may be useful particularly for younger guests)
• Several changes of underwear
• 2 sets of swimwear
• Toiletries bag and contents
• 2 large towels (for swimming and wet activities)
• Bath/hand towel (for use in your room)
• 3/4 old sweatshirts or fleeces
• At least 6 t-shirts for 7-Night Holidays and up to 4 t-shirts for short breaks and weekends
• At least 1 long sleeved t-shirt (required for some activities)
• 2 pairs of shorts (knee-length essential)
• At least 4 pairs of strong, loose fitting trousers/ tracksuit bottoms for 7-Night Holidays, 3 pairs for short breaks and weekends
• At least 6 pairs of socks for 7-Night Holidays and up to 4 pairs for short breaks and weekends (inc. 1 thick pair for walking)
• 2 pairs of non-designer trainers (only non-marking soles allowed in sports halls)
• 1 pair of very old trainers for wet/muddy activities and/or water shoes if you own them
• Additional pair of very old trainers/water shoes for getting wet when attending Aqua Explorer Camps
• Water socks with grip essential for Aqua Explorer Camps where an Aqua Park is included
• Waterproof anorak (and waterproof trousers if possible)
• 1 complete change of clothes for the evening
• Small rucksack for packed lunch and change of clothes when off-site
• Named bin liners (not black) for bringing any damp or wet clothes/towels home (black bin liners can be mistaken for rubbish bags!)
• Plenty of appropriate factor suncream
• Small torch and spare batteries (if staying in a canvas camp or lakeside cabins)
• Watch or travel clock
• Packed lunch if travelling by Escorted Travel Medical/Contact form (fully completed and signed) and any medication required including spare asthma inhalers
• Refillable drinking water bottle
• Final Information Invoice

Do I need to bring any special equipment?

We provide all the specialist equipment that is essential for our activities, although children do need to bring personal items such as a good waterproof anorak or cagoule, footwear and casual clothes. We ensure that children are kitted out with activity equipment that conforms to British or European standards. Approved buoyancy aids or lifejackets are provided and must be worn during watersports sessions, and safety craft are always on patrol or standing by. Strict range disciplines are enforced for archery and rifle shooting. Abseilers and climbers are always protected by safety ropes. Please note that we are continually updating our equipment to reflect current best practices, and therefore equipment used may differ from that shown in photographs in our printed material or online.

For some Specialist Camps your child may be required to bring items with them such as a riding helmet – please see individual camp pages for further details.

What should my child wear?

All Rope Sessions

• Sturdy footwear
• Tops that cover the shoulders
• Shorts that cover the thighs
• Warm layers in case of bad weather
• NO flip flops, crocs or sandals
• Flat shoes (no flip flops or crocs)
• Cross fitting long or short sleeves
• AVOID loose clothing

Tunnel Trail

• Long sleeve tops and long trousers that you don’t mind getting dirty
• NO flip flops or crocs

Low Ropes/Challenge Course/Sensory Trail

• Sturdy footwear and long trousers that you don’t mind getting dirty
• Sturdy footwear and long trousers
• NO shorts, flip flops/crocs
• Long hair must be tied back

Water-based Activities

• Warm clothing, fleeces/layers (old clothing that you don’t mind getting wet)
• Closed toe shoes or water shoes
• Swimwear not essential
• NO flip flops, wellies, crocs or jeans

Problem Solving/Orienteering/Survivor

• Walking boots/trainers
• Long sleeved tops/trousers
• Long loose-fitting trousers
• Long loose-fitting sleeves
• Shorts that cover thighs
• NO bare feet

Pony Riding

• Waterproof jacket
• Riding boots or similar with heel
• Long trousers and long sleeves
• Socks that cover the ankles

Is there a shop?

All of our centres have an on-site Gift Shop which sells a selection of useful items such as toothbrushes and deodorant (in case anything is forgotten in the excitement of packing!) along with drinks, snacks and souvenirs. We stock a variety of snacks and sweets to suit all tastes, with plenty of healthy choices available. Our souvenirs are designed with children in mind and gifts start from just 50p, meaning that there is something for every budget. Children will have access to the shop around their meals and activity sessions, supervised by centre staff.

How much pocket money should I send with my child?

All PGL Kids’ Camps are fully inclusive and there is little need for children to bring large sums of money. However, there are sometimes excursion days, and all centres feature a Gift Shop selling sweets and small souvenirs. Some centres for older children also have a pool table or similar in the chill out room at a cost of around 50p per game. There is no obligation for any guest to take part in these optional extras, and a free alternative activity will always be available on centre.

On our Kids’ Camps we recommend pocket money of around £5 a day for purchasing everyday essentials and treats; plus between £5 and £20 to purchase gifts which will be on sale all week. We operate a secure system for holding and issuing pocket money in accordance with parents’ wishes.

Is bedding supplied?

The majority of our activity centres do not automatically supply bedding. If for any reason your child is not able to bring a sleeping bag/duvet from home, it is possible to hire bedding for their Kids’ Camp at a cost of £25 per child per week. Depending upon the centre, bedding consists of pillow and pillowcase and either a duvet, duvet cover and sheet or sleeping bag and sheet inner.

Make great savings by purchasing bedding alongside one of our super Camp Kits.

Are there fire safety drills?

All children are made aware of safety procedures and shown exits and assembly points before they go to bed on their first night at the centre. There is a weekly fire drill at all centres.

What if my child loses something at PGL?

Help us to help you! PGL team members will do their best to return named lost property to owners. However, if lost clothing is not clearly marked, it is unlikely that we will be able to trace it. We strongly recommend woven type name tapes, which should be firmly stitched into an obvious place in each garment. We reserve the right to charge postage and packing for those items returned after your camp. We retain lost property for two weeks after the end of your child’s camp.

Any other questions?

If you have a query that isn’t listed here, or you would like more information on any of the topics mentioned, please call us on 0333 321 2114  and we’d be happy to discuss it with you.

Call us on: 03333 212 114

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Accessibility

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PGL Adventure Holidays Accessibility Statement

Accessibility Statement

• adventureholidays.pgl.co.uk
• September 28, 2024

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside it.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

• Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
• Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
• ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
• Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
• Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

• Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
• Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over seven different coloring options.
• Animations – person with epilepsy can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
• Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
• Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
• Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
• Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers).

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs. There may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to

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Use our Travel forum for recommendations on everything from day trips to the best family-friendly holiday destinations .

Alternatives to PGL for adventure / sporty holidays

clare21 · 25/04/2016 17:23

My 12 year old B G twins are on for a week on a residential camp this summer. They're not fans of PGL both secondary school and primary trips weren't a great intro, so I need to find an alternative. They're 12. Any recommendations, south of England / south east would be best.

Blacklands Farm nr East Grinstead do activity holidays. DS(12) went their with Scouts.

I've just booked Centre Parcs at Longleat, loads to do but less organised than PGL. Huge range of activities to suit all ages. We've done PGL too and we loved it but the accommodation was pretty shabby compared to CP.

have you looked at things like sailing on a tall ship? there are various trust around that offer one week sailing for kids and it would be something different.

Mill on the Brue in Bruton, Somerset.

Thanks everyone. NapQueen Mill on the Brue, looks fantastic and right up their street. This is a solo trip for them together, so Centre Parcs not right this time but they loved it. I'll look into sailing too as another option.

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PGL » School Trips » Resources » Teacher Guide » What's Included

What's included

• Teacher Guide

What’s included in the UK ' class="divide-toggle"> What’s included in the UK

• Full board accommodation as described (breakfast, lunch and dinner) (except day camps)
• Adventure activity options as described
• All activity instruction and supervision including use of specialist equipment
• Varied evening entertainment programme
• Services of PGL Head Office staff/Study Course Representatives/centre staff as detailed
• Generous free places for teachers and Party Leaders in the ratio of 1:8 full fare paying children
• Free Preview Visits
• Substantial discounts for Party Leader’s family members
• Supporting materials to help you promote your trip in school
• Extensive insurance cover for UK schools and groups (except day camps)
• PGL is a member of ABTA which means our customers benefit from ABTA’s assistance and Code of Conduct

What is extra?

• Travel to and from the centre
• Meals en route to the centre
• Bedding* (please bring own towels)
• Pupils’ spending money
• Travel and entrance fees for excursions and off-site visits

*Most groups prefer to bring their own bedding (duvet/sleeping bag/pillow) however bedding is available at a supplement. All bedding is provided for adults and a fitted sheet is provided for all guests on every bed.

What’s included in France ' class="divide-toggle"> What’s included in France

• Full board accommodation as described (breakfast, lunch and dinner)
• Door-to-door transport (executive coach travel and Dover - Calais/Dunkirk crossing, including road tolls & taxes) from mainland England, Scotland and Wales
• Services of PGL Head Office Tour Organiser and centre staff as detailed
• Use of coach throughout your stay (subject to EU drivers’ regulations)
• Generous free places for teachers and Party Leaders in the ratio of 1:8 full fare paying children (1:10 for air travel)
• Subsidised preview visits - subject to minimum numbers
• PGL excursion notes and itinerary booking service
• All bedding for children and adults travelling to the north of France. Groups travelling to the South of France need to bring sleeping bags and pillows. (Please bring own towels)
• Extensive insurance cover for UK schools and groups
• VAT on Tour Operator’s Margins (TOMS)
• 24-hour PGL telephone helpline whilst travelling

For groups travelling by air

• Return air travel by charter or scheduled flights from London (regional airport quotes on request)
• Return overseas airport coach transfers
• Local taxes, airport taxes and security levies
• The air holidays and flights shown are provided by PGL Air Travel Ltd and are ATOL protected by the CAA (ATOL no.4630)
• Entrance fees for excursions
• Meals en route to and from your destination
• Students’ spending money
• Passport fees
• Eurotunnel or alternative ferry crossings (subject to availability)
• Coach travel to/from UK airport for flight groups
• Activities at Château de Grande Romaine

The prices we provide are in £ per person based on a minimum group size of 35 full fare paying passengers. Prices are correct at time of publication and are subject to change. Supplements may apply if your party does not meet our minimum group size per coach.

Concessionary places ' class="divide-toggle"> Concessionary places

We offer FREE places for Party Leaders at our centres in the UK & France, plus concessionary places for the Party Leader’s partner and up to two of their children, aged 16 or under, who may travel at 50% of the pupil price. Minimum numbers apply for France. Concessionary places are limited to a maximum of 10% of the full paying party size and are not included when calculating free place allocations for minimum party sizes.

Get in Touch

• Request a quote
• Request a callback

Call us on 0333 321 2116

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Acceptance Facility Fee

Acceptance Facility Fee - Information.

We accept different forms of payment

Applying at a passport acceptance facility (post office, government office, library).

Go to our Apply In Person page to find the steps to apply.

You will need to pay both an application fee and an acceptance fee. Pay the application fee to the U.S. Department of State, and the acceptance fee to the facility which takes your application.

To pay for the application and special services such as expediting your application:

• Submit a check  (personal, certified, cashier's, traveler's) or  money order  payable to "U.S. Department of State"

To pay the separate acceptance fee:

• Personal checks and money orders
• Credit cards. The facility may add a surcharge to cover the cost of the credit card transaction.
• Cash. You must provide the exact amount.

If you are renewing by mail :

• Send us a check  (personal, certified, cashier's, traveler's) or  money order  payable to "U.S. Department of State"
• When renewing by mail from Canada, you must pay by check or money order payable in U.S. dollars through a U.S. bank.

If you are renewing online :

• Use a credit card or debit card

Applying or Renewing at a Passport Agency

Go to our Passport Agency and Center page  for steps on how to apply at one of our 26 locations across the country.

We prefer that you pay with:

• Credit cards : Visa, Mastercard, American Express, and Discover
• Debit cards (or prepaid cards that are not linked to a line of credit or bank account): Visa or Mastercard
• Contactless payments such as Apple Pay, Google Pay or Samsung Pay

We also accept checks, money orders, and cash. Make checks and money orders payable to the "U.S. Department of State."

• Checks: personal, certified, cashiers, and travelers
• Money orders: U.S. Postal, international, and currency exchanges  
• Cash: must provide the exact amount  

Requesting a Refund for Expedited Service

Service Commitment

If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you may be eligible to  request a refund  of this fee. We cannot refund any other passport fees or your travel expenses if you miss your trip.

Non-Refundable Fees

We cannot refund the passport application fee and the execution fee. By law, we collect both fees and keep them even if a passport is not issued.

Learn more about refunds on our Refund of Expedited Passport Fee page.

External Link

You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State.

Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. If you wish to remain on travel.state.gov, click the "cancel" message.

You are about to visit:

Why choose PGL for a school trip?

Are you looking for places to go on a school trip? Our adventure centres offer so much for students, with plenty of learning opportunities and immensely fun activities! We’re proud to be able to provide some of the best school trips in the UK.

Curriculum-linked courses

We can offer curriculum-linked courses to schools looking to focus on particular areas of learning! Head to our REACH framework page and discover how our range of activity programmes nurture pupils and students through their education journey. All programmes are specifically designed for each year group to compliment their learning outcomes and classroom lessons.

An abundance of activities

When looking for places to go on a school trip, you want somewhere with a vast selection of activities, right? Well, that’s exactly what we have! Venture through the treetops on high ropes and our zip wires, sail down rivers or across lakes on canoes or play ball games on our fields. Some more of our thrilling activities include:

• Giant Stand Up Paddleboarding
• Sensory Trail
• Raft Building 

Locations up and down the UK

With 15 UK centres available for school trips, there’s sure to be a centre near your school. Check out our Primary School Centres and Secondary School Centres . With such a wide variety, it means you won’t need to travel far to your closest centre! Our centres provide fantastic accommodation, catering and activity planning, so you don’t need to worry about a thing when you book with us. 

65+ years of experience

We’ve got over 65 years of adventure experience under our belt! Putting smiles on your students’ faces and delivering breakthroughs  is what we do, and we’ve helped schools put on fantastic adventure school trips year after year. Why not give your students thePGL experience?

Safety is our number one priority 

At PGL, safeguarding is our top priority. As the leader in our industry, we are committed to ensuring the safety and welfare of children, young people, and adults in our care. Our dedicated teams undergo rigorous training to recognise and report any safeguarding concerns, ensuring a vigilant and proactive approach to safety. They are fully aware of their responsibilities to safeguard guests, creating a secure environment where students can thrive.

Outdoor adventure camps with PGL!

Think you know where to go on a school trip? If you’re interested in booking with us, our residential school trips offer students an experience they’ll never forget! Life at PGL is about adventure, fun and laughter! With fantastic group activities galore, your students will never tire of the wide range of adrenaline-fuelled challenges and amazing activities into the evening too. 

We provide a wide range of school trips for primary schools and secondary schools that are all about outdoor education!

At PGL, we have an exceptional offering of trips, locations and activities to enjoy, so get in touch today to discuss your next school trip.

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Accessibility

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PGL Schools & Groups Accessibility Statement

Accessibility Statement

• schoolsandgroups.pgl.co.uk
• September 28, 2024

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.

If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported in our website

• Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
• Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
• Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
• ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
• Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
• Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Additional UI, design, and readability adjustments

• Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
• Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
• Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
• Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
• Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
• Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
• Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Browser and assistive technology compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to