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lol.travel Reviews
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Reviews 2.5.
2,126 total
Most relevant
In March 2024 I had booked a travel to Turkey staying in a hotel booked via lol travel. On the day of departure I collapsed at home and was unable to travel. Lol travel speedily refunded my booking per the terms and conditions and then some. Last month I booked a hotel in Prague with lol whilst waiting for my flight at Luton airport. Their price was considerably cheaper than other operators and the check in process was seamless. Well done and thanks, lol
Date of experience : March 19, 2024
Reply from lol.travel
Dear customer, good morning. We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided. Please do not hesitate to contact us for any future needs. Best regards lol.travel
Made a mistake on booking and I…
Made a mistake on booking and I requested for a refund on which I got money back without any complications. I gave 5 stars 🌟 on that
Date of experience : October 27, 2024
Reserve y pagué 2300€ dos vuelos con mi hijo los cuales no me dejaron salir porque tenía 2 escalas europeas y necesitaba visa cosa que al momento de comprar no te informan no hay nada que diga NO PUEDE VIAJAR POR TAL MOTIVO, de echo no entiendo cómo puede venderse algo que no se puede usar, mi destino no requeria visa por tanto si preaentan opciones de escalas no debería presentarse de la manera que no se pueda o permitan usarlas ya que Uds saben de los problemas ya que seguramente no sere la unica persona ESTAFADA buen plan para LOLTRAVEL pero los denunciaré perdí hotel seguro transporte documentos. Un total de 2700€ y reclamas y solo te hablan en italiano NO COMPREN EN LOLTRAVEL. I booked and paid €2,300 for two flights with my son, which they did not let me leave because I had 2 European stopovers and I needed a visa, which at the time of purchase they do not inform you, there is nothing that says YOU CAN'T TRAVEL FOR SUCH REASON, in fact I don't understand how You can sell something that cannot be used, my destination did not require a visa, therefore, if they present stopover options, it should not be presented in a way that cannot or does not allow them to be used since you know the problems since I will surely not be the only person SCAMMED. good plan for LOLTRAVEL but I will report them I lost hotel insurance transportation documents. A total of €2700 and you claim and they only speak to you in Italian DO NOT BUY ON LOLTRAVEL.
Date of experience : November 08, 2024
Dear customer we would like you to notice us you PNR in order to identify your booking, anyway for trasparency we would like to share with you that it is clearly written in term and conditions under section travel documents: It is the consumer's responsibility to ensure that he/she has the identity documents, visas, sanitary requirements valid and necessary to enter the countries covered by the itinerary, it is his/her exclusive responsibility to respect all of the laws and regulations of the departure, transit and arrival nations. lol.travel declines any responsibility for problems arising from a consumer's failure to respect any of these requirements. We remain at your disposal, thank you lol.travel
My flight journey was good but my luggage experience was bad. The locks were broken, the zip was broken and since it was a hard case bag the sides were all punched in. Once I reach home I will know what’s been missing.
Date of experience : November 04, 2024
Dear customer hello, we are sorry about what you are telling us, we would like to inform you that these issues depend not on us but on the airline, you can contact them directly. Thank you lol.travel
Dear lol travel
Dear lol travel, A friend of mine booked me a ticket 3 days ago via lol travel, the reservation status is confirmed. Today was issued a voucher not a ticket, with a ticket number though. I went to the austrian airlines website to find my reservation giving them the ticket number from the voucher you sent me. And the are saying there is no reservation found The cost of return ticket is 1500€! Can I get a valid ticket please asap I am supposed to fly in 2 days! Thank you PS. The copy of this message is sent to lol travel Update 30/10 Thank you lol travel! An Austrian Airlines Ticket was issued yesterday With the possibility to check in Thank you The issued is solved.
Date of experience : October 28, 2024
Dear Linda, it is possible to do check in online 24 hrs before departure, directly on the airline's website with the airline reference booking number. Otherwise it is possibile to do check in directly in airport without additional cost. Update: Wonderful, we are happy everything is solved and you are satisfied. Best Regards lol.travel
Easy Booking and customer care.
Easy Booking and customer care. I booked a flight for my husband. It was easy. A month later, when He was near to fly we couldn’t find the mail with the ticket. I called the customer service and they send us a copy in few minutes.
Date of experience : November 01, 2024
Dear Cristina, good morning. We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided. Please do not hesitate to contact us for any future needs. Best regards lol.travel
I lost in cabin earphone
I lost in cabin earphone, on fly RIGA - FRANKFRUNKT. after 5 min when I come back door on gate was closed and Lufthansa people do not help me...
Date of experience : November 05, 2024
Dear customer, we are sorry for your experience, these type of inconveniences depend not on us, yor have to manage it at the airport. At your disposal, thank you lol.travel
Nice experience
Easy booking process. Wide selection of hotels. Convenient price-quality balance
Date of experience : November 09, 2024
Dear Margherita, good morning. We would like to thank you for choosing us and for taking the time to share your experience publicly. We are glad that you are satisfied with the service we have provided. Please do not hesitate to contact us for any future needs. Best regards lol.travel
Extra costs and no promised checked-in luggage
The flights were quite much cheaper than in other places, which made me use this site even though it looked somewhat suspicious. To my surprise, the reservation did not include checked-in luggage even though they promised it would, and the price bumped up 30€ when finalizing the reservation. I hope the actual flights will go ok...
Date of experience : October 10, 2024
Dear customer hello, we are sorry for your evaluation. We would like to kindly ask you your pnr in order to identify your case and reply to you. Thank you Best regards
Seguimos esperando una devolución
Seguimos esperando después de más de un mes una devolución de un servicio... esto es lo que me escribieron la segunda vez que reclamamos el servicio: "Dear customer, We are sorry for the inconvenience. We have already proceeded with the refund of the service for the return flights. At your disposal Best regards Kiara" Y estamos igual que al principio... por no hablar de que si les llamas por telefono solo hablan italiano o inglés,
Date of experience : September 12, 2024
Estimado cliente, Sentimos las molestias ocasionadas. Ya hemos procedido al reembolso del servicio para los vuelos de vuelta. A su disposición Un cordial saludo
Useless company
Useless company. All amendments have to be made to be made manually via email, this is the 21st century how is it not possible to make the change online? So okay you have to handle the change by email but now they can't take the payment from the same card you paid with. They send a link which expires after 1 hour, which they send in the response to you email that they send when they get round to it, some people have jobs but now dealing with LOL Travel to arrange a simple change of date on the flexible ticket you paid for is now your second job. After you miss the link you call their "24 hour helpline" and just get cut off because there are no agents available seemingly ever. You have now called and emailed but they still spend a whole day without responding and the price has now increased by a third. On top of the €55 admin fee they (not the airline) are charging for wasting your time with this back and forth. Save your money, save your time, and save your sanity; don't book with a LOL Travel! LOL ;(
Date of experience : October 25, 2024
Dear customer, for privacy and security reasons all changes are handled by our operative via e-mail exchange with the practice holder. It is not possible to do this independently online because there is a specialised operator who makes the change and returns the quotations to the customer. The link is the alternative method when on the first method you mentioned the payment fails. Handling fees are required as stated in our terms and conditions. We see that your ticket has been resolved. At your disposal for any needs thank you
Horrible service, dissapointing experience
I can not be more dissapointed.. I have mispelled the name of a passenger when purchasing tickets for a client from the US. I have contacted the company via e-mail, and requested a change. They let me know it is possible with a 'little' fee of 270€ that, and I quote "The total cost will be €276.00 The amounts will all be charged to the credit card entered at the time of booking" I say let's proceed, and I keep on working on different things, forgetting this issue, as in my mind, LOL.TRAVEL will charge me extra and solve the issue. WRONG Appearantly, they send me an additional email, this time claiming the payment need to be paid by a different card than the original payment method. WHAT? "We have sent you a secure link to pay €276.00 with a different card, the link expires in 1 hours." At this point, it feels like a scam, but can it really be a scam? I gave a benefit of the doubt and wrote to the custumer support again asking for the name change However this time, they let me know there will also be a penalty fee if I proceed with the name change and I did not agree with accepting the penalty, as the whole fee + penalty + lack of information and responsibility from the lol.travel just seemed disingenuine and unfair. To this they told me: Dear client, we are sorry, but since there are flights in code-share with different airilnes (United and Lufthansa), the name correction is not allowed. Support did not get back to me afterwards. I am not only dissapointed, I honestly feel scammed. Lol.travel is unworthy, i wouldn't waste my time and money like this if I knew. I should have checked people's experiences before choosing this company, as there are countless situations just like mine below.
Date of experience : October 29, 2024
Dear customer we are sorry for your evaluation, initially we sent you a different email because your ticket had just been issued, but you never replied in time (we sent you the time limit several times). From now on, since we have to follow the airline's policy for name correction and in your case it is not possible to correct the name because there is a flight, in your itinerary, operated by a different airline. We have just added this note indicating the correct full name to the airline. At disposal, thank you
lol travel is rubbish company don’t…
lol travel is rubbish company don’t book with them anything services are completely unacceptable and if u ask for refund they making up things I have very bad experience with them
Date of experience : October 13, 2024
Dear Customer, we are sorry for your assessment. We have explained the cancellation procedure to you and given you all the instructions on how to proceed. As you did not cancel your booking, we are unable to accommodate your request. At your disposal lol.travel
Easy to use website although I could…
Easy to use website although I could not use my Amex credit card even though it was displayed. However, this was irrelevant as their pricing was excellent. Txs!
Date of experience : September 16, 2024
Dear Christina good morning, we would like to thank you for choosing us and for taking the time to share your experience publicly. We are pleased that you are satisfied with the service we provided. Please do not hesitate to contact us for any future needs. Best regards lol.travel
It is Damaged Checkedin Hard Case Baggage anarrated abovenot about lol travels but about…
It is not about lol travels but about the carrier my checked in hard baggage case in Fly Dubai flight was damaged and the trolley wheel was ripped off...I've lodged and their Celebi staff has noted complaint and assured to redress the situation🤞
Date of experience : August 24, 2024
Dear customer, we are sorry for what you wrote to us. In this case you did well to contact the vector directly as these types of issues should be handled directly with them. We remain at your disposal, Thank you lol.travel
I have just made a reservation for 3…
BAD EXPECTATIONS I have just made a reservation for 3 nights in September and all I have seen in the comments written by former guests is complaints about the poor service in the reception; the terrible condition of rooms, common areas and bathrooms. There's also negative comments about problems with overbooking, cockroaches in the rooms and things like that. I tried to find a website or an e-mail addresss to get in touch with them but to no avail. I am really worried about my first visit to New York regarding lodging in this place. I can write to you after my stay there and I hope things are not that bad when I confront the reality of a single in 2-bed dormitory room with private bathroom at Central Park West Hostel.
Date of experience : September 01, 2024
Dear Samuel hello, we are sorry for your evaluation, here is our contact page where you find all ways to contact us: https://www.lol.travel/cl/atencion-al-cliente You can contact us also from your private area on our site if you face any problem. We are at your complete disposal, thank you lol.travel
I would not recommend this company
I would not recommend this company. They can cancel your flights in just one click! We had terrible experience with this company,they change the price at the end of the booking procedure after they approved the ticket price before and customer service is also “bad one”….
Date of experience : September 10, 2024
Dear user, we are sorry for your disappointment. We would like to clarify a few things for you below. When booking your flight, it is possible that the fare may change. These changes are made directly by the provider, so the booking system informs you of this fare update. In addition to the fare, the total price of the booking also includes certain services and handling fees. For the sake of transparency and user protection, the handling fees are always indicated in full before the purchase commitment is finalised. Please do not hesitate to contact us if you have any questions. Thank you lol.travel
I bought the ticket by mistake and I…
I bought the ticket by mistake and I realised immediately.. by low I could cancel without any penalty if I cancel within given time .. other companies do it without any charges.. but iol travel charge me 50euro saying that it was for the service. Very dishonest and greedy. Never use them again.
Date of experience : June 04, 2024
Dear customer, please provide a booking reference to identify your reservation. Thank you, best regards lol.travel
if I ask for help through the monitor
if I ask for help through the monitor, there is no answer I should go to the back of the aircraft to ask for help this through the flight from Austrian to Washontion d.c and from washinton to san diego
Date of experience : September 26, 2024
Dear customer hello, could you please note your PNR in order to identify your case? Thank you lol.travel
It was easy to book
It was easy to book, but I struggled to get communication in english. Prices are fair. The ticket does not come on the same day, which causes anxiety. But it was emailed the following day after I wrote requesting for it. The overall experience was good
Date of experience : July 10, 2024
Dear Rose , thank you for your comment and for sharing your experience. Our teams are constantly working to offer our customers the best possible experience and we are delighted that you are satisfied with your experience with us and the service provided. We hope to see you soon on lol.travel! Thank you lol.travel