disney cruise line online check in

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Disney Cruise Line Check-in Process Online: Everything to Know

We recently went through the Disney Cruise Line Check-in process and wish we knew everything we’re sharing below ahead of time. It would have avoided confusion and cut down on the time it took to complete it all. Alas, we’re smarter and wiser now!

Luckily, we’re sharing our valuable knowledge with you , including screenshots of the check-in process (which we did on a mobile phone) and what to expect.

Disclosure: There are affiliate links in this post, which means we may earn a small commission if you click the link and proceed with a purchase  at no cost to you . We truly only recommend cruises, experiences, products, and services we personally use. As Amazon Associates, we earn from qualifying purchases.

Creating a Smoother Check-in Process for You

In order to create the smoothest check-in process possible, we are also sharing what you need to have ready ahead of time . Additionally, we’ll tell you the info we wish we knew in advance that will help you for your own Disney Cruise Line (DCL) check-in.

Get excited because you’ll know what time you can arrive at the port to start boarding your Disney cruise after you complete the check-in process! Woohoo! (We’ll also explain why that Port Arrival time is important.)

Towards the end of the post, we’ll share what you can do after you check-in in the days leading up to your cruise.

⭐️ Preparing for your Disney Cruise Line Check-in

Check-in opens to passengers a minimum of 30 days before embarkation. It must be completed by one day before your sail date. Only guests in good standing who have paid the balance of their cruise booking can proceed with checking in.

Castaway Club Perk: Earlier Check in

If you are a member of Castaway Club, which you are automatically enrolled in for free, after your first Disney cruise, you can check in according to the following:

• Silver: 33 days before the cruise
• Gold: 35 days before the cruise
• Platinum: 38 days before the cruise
• Pearl: 40 days before the cruise

Disney Cruise Line Concierge Guests Check In

It does not matter when concierge guests check in as long as they do so before the cut off date for online check in. This is because they get Group One boarding anyway.

➜ Download the Disney Cruise Line Navigator App

First, you want to ensure you have the Disney Cruise Line Navigator app downloaded on your phone for your online check-in. You will want the app for your cruise anyway since it allows you to text with fellow passengers while on board, free of charge or free of an internet plan.

You will find links to download the Disney Cruise Line Navigator app here via the Apple App Store or Google Play for Android users.

If you have never downloaded the app, you’ll also need the following to log in :

• Disney Cruise reservation number
• Your Disney Cruise account login info (username and password)

You can do other things in the DCL app, including:

• Manage your reservation.
• Explore & book activities.
• View additional cruise options, like adding air or ground transportation and adding dining or special requests.
• Onboard chat (the free text messaging we mentioned above), which allows you to chat with fellow passengers or a crew member – the most fun part of this is the cool Disney emojis in the chat feature.
• Access your cruise calendar and things like menus for each restaurant during your cruise.
• View your cruise statement balance.
• See DCL’s latest cruise specials and offerings for your next vacation.
• Explore the ship with the app’s deck-to-deck plan, bow to stern .
• View the ports of call and daily itinerary, like what time you dock and what time you need to be back onboard before the cruise departs for the next destination.

⬇︎ Download our free check-in printable!

Download our free Disney Cruise Line Check-in Cheat Sheet

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➜ What You Need to have on Hand, Ready to Upload for Check-In

• Photo of every traveler’s passport .
• A clear photo of each passenger , solo.
• A credit card that you’ll use for purchases while you’re on the cruise.
• Flight information (if you’re flying to the port) .
• Hotel information for before/after your Disney cruise (if applicable).

☆ It’s important to have all of the info above handy when you arrive at your Port of Embarkation too. Do not put them in any luggage you’ll pass off to the crew curbside.

Keep these things in your carry-on bag that you’re going to have on you at all times.

➜ Checking in Large Groups of Travelers

If you’re checking in a lot of travelers for your cruise – for example, eight, ten, or more – one person can check everyone in.

Link all the reservations into one account so you can change between them easily. Then make sure the one person checking everyone in has EVERYTHING needed to do it, which is referenced in this post. (Security photos, passports or birth certificate info, etc.)

Our check-in printable has a checklist to ensure you’re prepared for check-in! Be sure to download that through this post.

⭐️ Be sure to download our free printable Disney Cruise Line Check-in Cheat Sheet, in the box above or here , so you’re fully prepared, including a checklist of what you need for a smooth online check-in! ⭐️

Below, we’ll go into depth about each item you need to check-in, in the bulleted list above.

➜ Photo of Your Passport

You’ll need a photo of every traveler’s passport, taken one at a time (not a group photo of the passports). It has to be a clear, unobstructed, glare-free photo. Alternatively, a Passport Card may be acceptable if you travel between the United States, Mexico, Canada, Bermuda, and the Caribbean.

This is harder to get than you would think! We recommend taking the photo during daylight, near a window with natural light. Turn off any artificial light in your home. Then take your photo.

If you can’t get the light coming in from your window to stop reflecting on your passport, try closing the blinds a little or closing a shade that still allows light to come through.

You’ll upload citizenship documents for check-in if you don’t have a passport.

Check-In Tip:

Passport Card

You can use a Passport Card to check in if you are traveling between the U.S. and Mexico, Canada, the Caribbean, and Bermuda, in lieu of a passport. They may be easier to photograph.

You cannot use this option if you’re cruising elsewhere, including Europe.

If you’re cruising between the United States and the Caribbean, including Castaway Cay, you can use your Passport or Passport Card.

➜ Solo Photo of Each Passenger

Disney wants a photo of each passenger for their onboard account. It should be taken from the shoulders up, looking straight at the camera.

It cannot be the same exact photo as your official ID. (In other words, you cannot simply take a photo of the image in a passport.) However, use that photo as guidance for what they want.

Think of your passport or driver’s license photo. This is the type of photo DCL is looking for of each passenger to identify him/her upon check-in/out of the ship at ports.

We simply looked for a photo of us from vacation without a crazy background, where we were looking at the camera straight-on. This doesn’t have to be a glamour shot – it simply has to show what you look like, without a face mask or sunglasses , looking directly at the camera.

There is a size limit to how large the photo can be (minimum and maximum size). Be sure that it meets these requirements before you upload it. The process will move along quicker if it’s not huge (especially because cameras take huge-sized photos these days in terms of storage space).

The check-in website may crash if the photo is beyond the photo size limits it states. (Trust us – it crashed a few times for us because the image was too big. It stopped crashing when we reduced the file size.)

➜ Proof of Vaccination (No Longer Required)

Before November 2022, you needed to have a photo of vaccination cards for any vaccinated passenger. While this is no longer required, regulations/requirements can change anytime.

➜ Credit Card

You’ll input the info of a credit card you want to use for purchases while onboard during online check-in. Have one handy.

Alternatively, you can choose to pay for cruise expenses in cash. If you do so, you’ll have a credit limit depending on the length of your cruise. If you reach the limit, you’ll have to go to guest services to pay off the bill (in cash) before you can charge more to your account.

➜ Flight Information

Have your flight info ready to input so you don’t have to search for it. If you are driving to the port, then you do not have to enter this info. (You simply check “No” when they ask, “Are you flying in for your cruise vacation?”)

➜ Hotel Information

This includes any Orlando hotel (for example), Port Canaveral area hotel, Air BnB, VRBO, etc. that you may be staying at before or after your cruise.

If this does not apply to you, then you do not have to input this information.

⭐️ Check in to Your Disney Cruise Line Sailing 30 Days Prior to Embarkation: Timezone Info

Online check-in is available for your sailing 30 days prior to the day you board the ship. We thought this was according to the time in the same time zone as your port of embarkation.

However, it’s not. It is at midnight EST, regardless of where you are or what timezone you’re sailing from.

Why does this matter? Because if you live in England but your cruise leaves from Port Canaveral , Florida, you can check in at midnight EST . You cannot check in at midnight BST time (England’s local time).

We tried to check into our cruise while we were enjoying a barge cruise in France. Dan and I specifically stayed up late just in case the countdown showing in the app was correct.

Forcing myself to stay up until midnight in France, I realized that somehow the Disney counter switched to local time in France during the trip. The countdown was incorrect .

Imagine our disappointment (and exhaustion) when we realized that we could n ot check in at midnight. Instead, I set an alarm for 6:00am (six hours later) to check into our cruise at midnight EST . And voila, we could check-in.

➜ So, if you’re wondering, “Is the 30 days local time for Disney Cruise Line, or is it my local time where I live?” The answer is that it’s Disney Cruise Line’s headquarters local time, midnight EST. Disney Cruise Line officially confirmed this for us via email correspondence with their PR team.

Check-in, and any modifications to your check-in, must be completed by the day before you sail.

⭐️ Disney Cruise Line Online Check-In Process

➜ begin check-in.

When you open the DCL Navigator app at any time before your cruise, you’ll see an awesome countdown to your sailing. We love that they use emojis in the counter. They sub out a lot of the zeros for fun Disney characters. (A lot of the characters are also available in the app chat feature while you are on your cruise.)

When you can check in, you’ll see that a little button that says “Begin Check-In” appears in the app (screenshot below, right). This button will not appear until 30 days before your cruise, at midnight EST.

You can see that our Online Check-In screenshot says “6:00” on the upper lefthand corner because we were in France at the time of check-in; it was 12:00 midnight EST.

⭐️ Complete Check-In Items on the Overview List

When you hit the “Begin Check-In” button, it will take you out of the app. It opens an internet browser window to begin checking in.

You will see a checklist for what you need to do to complete check-in. The icons, which are silhouettes of the faces of classic Disney characters (like Goofy, Donald, and Minnie) are not filled in if you haven’t completed the task.

But as you fill in the information, you’ll see the faces start to fill in with more graphic and colorful drawings. So cute, right?

In the screenshots below, you’ll see the top two don’t have the faces filled in yet. In the bottom two screenshots, the faces are filled in, which indicates we completed those tasks for check-in.

➜ Moving Through the Steps of DCL Check-In

You’ll be glad you will have already gathered what we recommended to have on hand, ready to go, as you move through the Disney Cruise Line check-in steps. Things will move as efficiently as possible this way.

Each step is sequential. You cannot jump ahead to the Port Arrival Time, for example, then go back to filling in your contact information. You must fill in your contact information first before it lets you move to the next step.

As you can see from the screenshots below, we filled in the information for our Travel Plans, picked our Port Arrival Time (the BEST part of check-in), accepted the terms of the Cruise Contract, and we were done.

All DCL guests, including Platinum Castaway Club members , need to select a Port Arrival Time.

➜ Port Arrival Time

The Port Arrival Time is a timeslot you are given or select during the check in process. This is the time you are able to arrive at the cruise terminal to board the ship on embarkation day.

It’s an important timeslot! If you’re able to, given how you’re arriving at the port (especially if you’re driving yourself) you’ll want to select the earliest available arrival time.

This is the time you can arrive at the port and drop your luggage off, curbside. (The luggage is delivered to your cabin later in the day.) Then you go inside the terminal to continue your check-in, in person, and you get your boarding group. The earlier the boarding group, the earlier you get on the ship. This means the longer your cruise is, even if that’s just hours longer.

Disney has a lot of shorter cruise itineraries that are three or four days that head to Castaway Cay and Nassau, then head back to Florida. This Port Arrival Time particularly matters for shorter cruises. Why not maximize your time onboard a Disney ship if you can?

If you want one of the earliest arrival times, it’s imperative you check in for your cruise at midnight. Being one of the first to check in means you will increase your chances of being able to select an early arrival time.

For Guests taking Disney Cruise Line Transportation

The caveat to the Port Arrival Time you get during check in is if you are taking DCL transportation from your Orlando-area hotel. This is especially true for resorts that are on-property at Walt Disney World. If this is the case, your Port Arrival Time doesn’t really matter because you will arrive at the port when the bus drops you off.

➜ Disney Cruise Line Website Delays During Check-In

We’re not going to sugarcoat this: Disney websites are notoriously slow and buggy.

It’s not uncommon to get an error message that the website is experiencing complications during check-in. This is very frustrating when you feel like you’re racing against the clock to get your earliest Port Arrival Time and have to do the steps sequentially as the app presents them.

Trust us, we know, and we can relate. We were on vacation overseas the last time we had to check-in for a Disney cruise…at 6:00am local time! It wasn’t what we wanted to deal with. Alas, we are all at the mercy of Disney.

The good news is that Disney periodically saves your work. If you need to reload check-in, simply re-open the app. Log in again. Then click “Complete Check-In,” and it will take you back to the check-in website.

You may lose some check-in work (we did), but not all of it. It usually doesn’t take much time to re-enter the info.

⭐️ Confirmation You’re Checked-In for Your Cruise

When you have successfully completed the online check-in process, you’ll see the message in the screenshot below, that says, “You’re All Set to Sail!”

An important note is that while it says you’re set to sail, your online check-in may still show as “ Pending Review “. This is because a Disney Cruise Line cast member has to check the photos you submitted (a real human, from what we understand), and it’s a long process.

It could potentially say “Pending Review” until you sail. If it does, don’t worry. We have heard that this is common. In our case, our account said “Pending Review” up until the day we embarked on our cruise.

As long as you bring all the documents with you that you uploaded to the app, you should be golden when you arrive at the port to embark on your Disney Cruise. (Remember you must keep all of these documents in a carry-on bag with you at all times during embarkation.)

➜ Disney Cruise Line Port Arrival Cards for your Digital Apple Wallet

If you have an iPhone, one of the coolest things you can add to your Apple Wallet after check-in is your Port Arrival Form QR codes. This makes it extra easy to find those important QR codes you need when you get to the cruise terminal to embark on your Disney Cruise.

We’re not 100% sure if the same cool feature is available to Android phone users with Google Pay. But if you know (because you use an Android and you’ve gone through the check-in process with Disney Cruise Line, firsthand) please let us know in the comments!

➜ Your Check-In Should be Good to Go!

Though there used to be another step to clear “Safe Passage by Inspire Diagnostics” (aka: “Safe Passage”) through the end of September 2022 for some of the Disney Cruise Line ships (Disney Dream, Wish, Wonder, and Fantasy) and through November 7 for Disney Magic, you no longer need to do this.

The official statement from Disney Cruise Line to its guests was the following:

Beginning November 14, 2022, for sailings departing from the United States, Disney Cruise Line will no longer require Guests (regardless of vaccination status) to provide proof of a negative COVID-19 test prior to sailing.

The Safe Passage portal is no longer available as of January 1, 2023.

Visit DCL’s “ Know Before You Go ” page for the latest updates.

➜ How long did the Disney Cruise Line Online Check-In Process Take Us?

It took us 50 minutes to complete the DCL online check-in process. In an ideal world, it should have only taken 20 minutes. But it is what it is.

To reiterate a sentiment we mentioned earlier: we’re all at the mercy of Disney Cruise Line’s website speed and how well it works – or doesn’t work – when you check in.

Our fingers and toes are crossed, and we’re knocking on all the wood for you that the website is working and it’s quick and painless when you go to check in! If it’s not working, simply keep logging back in and refreshing things.

⭐️ Important Information Regarding your DCL Port Arrival Time and Sail-Day Embarkation

There is nothing quite like the morning you board a Disney Cruise ship. The excitement is almost unbearable!

I always look forward to driving to Port Canaveral from Orlando and seeing that first glimpse of the iconic DCL cruise ship stack in the distance. It comes into view as you cross over the second bridge on A1A to get to the port.

The most important thing to know about arriving at the terminal is that you can only arrive within your Port Arrival Time window . This is the 15-minute time block that you chose when you checked in.

Don’t arrive an hour earlier, hoping they let you embark early. Though we have heard if they are running ahead of schedule they might let you arrive early, it would be a bummer if they say no and then you have to find something to do to kill thirty minutes or an hour of time. Especially because it’s not quite enough time to explore Cape Canaveral .

If you forget your Port Arrival Time, you can easily view it on your Port Arrival Form. It’s also in your iPhone Wallet if you added the cards to the iPhone Wallet app.

If you arrive early, they will tell you to come back later during your scheduled time. They might tell you to come back later after several other time blocks clear if you arrive late.

⭐️ Disney Cruise Line Check In FAQs

✦ if one reservation in our traveling party has concierge but the rest of us don’t, can we get in with the concierge guests.

No, there is no formal way to do that. But we have heard that once you’re at the port, you can simply ask someone who works there if they’ll allow you to board as a group at the earlier boarding time. Sometimes they say yes.

✦ I accidentally only registered half of our party for check in, then realized later and now my group has two different Port Arrival Times. Can I change the later ones to be earlier?

The answer is no, you cannot change the later time to be earlier. But you can arrive later than your Port Arrival Time and board as a whole group with later group.

✦ We’re doing a closed-loop cruise and don’t have a passport. What do we need to upload for documentation proof?

You must have a photo or scan of a birth certificate and photo ID ready to upload upon check in if you don’t have a passport. Note that this is only true of a cruise that starts and ends in a US port and goes to certain areas.

If you have a passport, then — without a doubt — upload that as your photo documentation.

✦ We will be checking in ten people for our Disney Cruise. Would it be best for three people to do 3 or 4 check ins so that we can get the same boarding time?

One person can do all the check-ins for your cruise. You can link all the reservations into one account and change between them easily. Just make sure the one person who is checking everyone in has everything we mention that you need to do it. (Security photos, passports or birth certificate info, etc.)

Our check-in printable has a checklist on it to ensure you’re prepared for check-in! Be sure to download that.

✦ When in the process of doing the check-in steps. Do you need to go through them in order or can you jump ahead to selecting the Port Arrival Time first and then go back and fill the rest?

The system will not allow you to select a Port Arrival Time until you’ve completed the previous steps.

✦ Can you take photos of your passports and upload those photos when checking in? Or do you actually need to create a file (pdf)?

You can take photos of the passports on your phone to upload. Just make sure that the photos you create are glare-free and all the information is legible.

✦ We’re staying at Walt Disney World before and after our cruise. Should I mark “no” when it asks if we’re flying in?

Our Disney Travel Agent, Becca Plans Vacations , helped us with the official answer to this question. If you won’t have a car at the port, say you’re flying in even if it’s at the start of your WDW trip.

✦ Is it best to check in on the app through your phone or on a computer?

It’s best to do it in the app on your phone. However, we know some people check in through their computers, especially if they need bigger fonts for eyesight reasons or they have trouble pressing small links and buttons on their phone.

Some people even have their phone and computer in front of them to see what’s faster. Do what’s best for you, but we personally stick to the app.

✦ What happens if you arrive 30 or 40 minutes prior to port arrival time?

If you arrive before your Port Arrival Time , ask the staff if they’ll let you arrive early. If they’re running early that day they might, but they may also tell you that you have to come back later.

✦ How long does the security check usually take at Port Canaveral?

We have embarked at Port Canaveral many times. It usually takes about an hour or less from parking our car to getting inside the terminal. Twenty to thirty minutes is a good approximation for the security line itself. However, that’s just getting through security.

The time you board the ship is dependent upon the boarding time you receive once you arrive at the port and go through security.

⭐️ What to Do After You Check-in for Your Disney Cruise

➜ mark your calendar with important dates.

You’ll want to mark your calendars with the date below. (Don’t forget to get our Free Check-in Cheat Sheet Printable if you haven’t already, which makes counting the days super easy.)

• After check-in, before you sail: Enjoy booking things like special dinner reservations at Enchanté , Palo, or Remy’s, depending on the Disney Cruise Line ship you’ll be on. You can also book spa treatments in the app and schedule gifts, like flowers or chocolate-covered strawberries, for delivery to your stateroom. (Read our “Start to Pack for Your Disney Cruise” info below for great things to purchase and bring onboard to decorate your room.)
• 3 days before your cruise is when online bookings for cruise activities close, like spa treatments and dining reservations.
• The day before you sail : mark your calendar to buy wine or beer if you want to bring some onboard. But seriously…mark your calendar to go to a local wine/beer store if you want to bring some on board. This way, you won’t have to worry about it the day you embark! Disney’s policy is as follows:

Disney Cruise Line Guests 21 years and older may bring a maximum of 2 bottles of unopened wine or champagne (no larger than 750 ml) or 6 beers (no larger than 12 ounces) on board at the beginning of the voyage and at each port of call. These beverages must be packed in carry-on (not checked) bags or luggage. Guests wishing to consume wine or champagne that they have brought on board in one of the dining rooms will be charged a corking fee of $25.00 per bottle. Disney’s Policy stated on their website

• Date for the day you sail . (Just in case you haven’t already marked it in your calendar!) You’ll also want to set a reminder to complete the Pre-Trip Embarkation Health Questionnaire , which is available in the Disney Cruise Line Navigator app on your embarkation day.

If you need to figure out any dates above, simply Google, “What day is __ days before [enter your sailing date]” and Google will show you the date in its results. It’s a beautiful thing.

➜Start to Pack for Your Disney Cruise

When we come back from one trip, we’re always excited for the next. Whether you’re cruising as adults only on Disney Cruise Line or looking forward to a DCL sailing with the entire family, we know it’s never too soon to think about packing.

If you’re going to the theme parks before or after your trip, be sure to check out our Ultimate Year-Round Walt Disney World and Universal Packing List , which includes a helpful printable.

➜ Order Cruise Essential Items in Advance

This is because you may need to order some cruise items ahead of time, which might take time to ship. Such things as Blissets (which are awesome and fashionable anti-nausea bands ), or perhaps custom Disney Cruise Line attire on Etsy , take time to arrive at your doorstep.

Other things may be available on Amazon, where you can use Prime to ship within days. If you don’t already have a Prime account, now is the perfect time to sign up for a free 30-day trial so you’ll get free shipping.

We also have a list of Cruise Essentials for you to browse in our Amazon shop , from handheld fans to beat the heat to Apple AirTags if you’re checking luggage, to reef-safe sunscreen, and more.

➜ Get Trip Insurance

If you didn’t opt for Disney’s trip insurance but still want to explore covering your trip, it may not be too late! We never get trip insurance through the cruise line because it’s more cost affective to get it elsewhere and we like what third-parties include.

⭐️ Disney Cruise Activities: Make any Desired Reservations from Dining to the Spa and Port Excursions

As your cruise countdown continues, you can do some additional things in the app. For example, you can make reservations or appointments for dining and the spa ahead of time. You can access this online app feature up to three days before your cruise.

If dining (like Enchante on the Disney Wish , for example) is showing as unavailable, that usually means there are no more advance reservations available. (In that case, you’ll want to ask about how to make a reservation while on board the day you embark.)

Port excursions and spa reservations can also be made in advance from within the app.

If a spa treatment, or appointment for Hook’s Barbery on Disney Wish , is showing as “Sold Out,” you may want to check about availability once you board the ship on embarkation day.

Cruise Essential FOR YOUR TROPICAL VACATION:

The only thing we have tried that gets rid of bug bites from your skin is The Bug Bite Thing . This item is a MUST pack when we travel. We always pack one in our backpack/day bag and another in our luggage. Don’t travel without it!

⭐️ Things to Do Nearby in Port Canaveral

If you are sailing from Disney Cruise Line’s Port Canaveral Terminal and are looking for things to do nearby, we’ve got you covered!

There are many great activities, whether you have a few hours, half a day, a full day, or multiple days.

Check out our recommendations for things to do near Port Canaveral and make the most of your trip to the Florida coast! (Or “Space Coast,” as it’s called!)

Going on a Disney Cruise? Read this next:

• Best Disney Cruise Ship, According to DCL Experts
• Experiencing a Disney Cruise without Kids
• Anti-Nausea Medication and Other Cruise Sea Sickness Solutions 

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30 comments.

When in the process of doing the check-in steps. Do you need to go through them in order or can you jump ahead to selecting the Port Arrival Time first and then go back and fill the rest?

Great question, Sebastian. Unfortunately, it will not allow you to select a Port Arrival Time until you’ve completed the steps before it!

We will be checking in ten people for our Disney Cruise. Would it be best for three people to do 3 or 4 check ins so that we can get the same boarding time?

Hi Kathryn – One person can do all the check-ins for your cruise. You can link all the reservations into one account and change between them easily. Just make sure the one person who is checking everyone in has EVERYTHING you need to do it, which we reference in this post. (Security photos, passports or birth certificate info, etc.) Our check-in printable has a checklist on it to ensure you’re prepared for check-in! Be sure to download that through this post. – Mikkel + Dan

We just finished our check-in. There were five people in our party, and we got it done in about 30 minutes, and got an 11:30 port arrival time! I’m pleased.

One hint: if you have a choice between using normal passports or passport cards, keep in mind that passport cards are really easy to photograph, because they lay flat like a credit card or driver’s license. You’ll need to take pictures of both the front and back, but that’s easy.

There are five in our party. Four had passport cards, and one had only a regular passport book. The passport cards worked beautifully, and the app was able to read them to determine the passport numbers, expiration dates, birthdates, names, etc. But the check-in app was unable to read our (admittedly imperfect) photo of the regular passport, so I had to manually read and type in all that info. The passport cards were much easier to deal with.

The passport book is required for international air travel, so everyone in our party has one of those. I was glad that most of our party additionally had the passport cards.

Thank you so much for your comment, Rich! This is very helpful to know. I’m going to add it to the post, but note that passport books are only good for certain countries, just in case someone checking in is going to Europe, for example, for their cruise. I’m glad most of your party had the passport cards too. Great tip! – Mikkel

Can you take screen shots of the passports and upload those photos when checking in or do you actually need to create a file (pdf) for the passports and such? Thanks for the information!

You should be able to if you give the app access to your photos.

We’re staying at Disney World before and after our cruise in April. Should I mark “no” when it asks if we’re flying in? It asks where you’re staying after the cruise but not before, so do we not need to put that anywhere? We’ll be using DCL transportation coming and going.

Hi Jillian! Our Disney Travel Agent, Becca Plans Vacations, helped us with the official answer for you. DCL transport overrides port arrival time so don’t stress about the time you get when you do Disney Cruise Line check-in, in the DCL app. If you won’t have a car at the port, say you’re flying in even if it’s at the start of your WDW trip.

Is it best to do this on a phone or laptop/desktop (actual computer) ?

It’s best to do it on the app through your phone.

I found when checking in several people, it was easier to use my computer to quickly find all the photos to upload. My chubby fingers easily make mistakes on my iphone.

Thank you for that tip, Barb! Have the best time on your Disney Cruise!

What do you do if you arrive 30 or 40 minutes prior to port arrival time?

If you arrive in your own car or private shuttle, you can try to see if they’ll let you come in early but they may turn you away. It could depend on the day or who you talk to. If you arrive in a DCL shuttle (Disney-owned) then they will let you come into the port when you arrive.

Is the check-in 12AM EST when the app clicks to 30 days, or is it technically 12 AM EST when the app clicks to 29 days? I’m getting conflicting information between the app and the web site. The website says 30 days, and the app says a date that’s 29 days left.

Hi Dan! Go by what the app tells you when you’re logged in, which should be the first minute of 30 days before cruise embarkation day. Hope that helps! – Mikkel + Dan

We are a group of 11 people from 3 family groupings. If one person checks all of us in, and gives one credit card, is it possible to change the credit card information after check in so that each family can use a separate credit card?

Hi Marie! We recommending checking in with 1 credit card. Then, after you’re onboard, go to Guest Services to divvy up the accounts and corresponding credit cards as you wish! Hope that helps. – Mikkel + Dan

How long does the security check usually take? We have an arrival time of 12:30, and a massage booked for 1:30 (the only time available for day 1). Is that cutting it too close? I’ve seen some say it was backed up, but that was also during the first few sailings so I’m hoping the kinks are worked out.

Hi Matt! Great question. The security line is pretty fast. It’s usually 10-20 minutes. The only delay we had last time, and why it took more than 20 minutes, was because the US Coast Guard made a surprise visit to the port/ship which delayed their boarding process, which backed up security a little at 11:30 am. This was before guests could board. But it’s pretty rare that happens. Don’t hesitate to tell people that you have a massage booked at 1:30 pm on the ship, just like you’d tell airport TSA if your flight was boarding sooner than later. Everyone at the port is very nice! A lot of FL retirees are working there and they’re very kind and understanding. 🙂 If you arrive at 12:20/12:30 pm for your 12:30 pm port arrival time and head to security efficiently, tell the person who gives you the boarding group number – in particular – that you have a massage. That may help! You could even say “I don’t know if you have any pixie dust on you today, but we’re trying to make a massage for the only time they had left onboard and it’s in less than an hour.” kind of thing. Good luck! Enjoy the massage! – Mikkel

I found your site a few days ago and came back to tell you thank you! This post was incredibly helpful and our checkin process was flawless. I had all the photos ready and waiting on my phone, edited to the correct size. Well written!

Thank you so much, Amber! Comments like yours make us smile from ear to ear and are exactly why we post the content we do…to help other cruisers!!! – Mikkel + Dan

Is a photo with Minnie ears on acceptable for the check in photo?

That’s a good question, Bri. We haven’t tried, so we’re not sure. It’s kind of like a headband so I would think as long as it’s not obstructing your face it is okay. If you try, let us know! – Dan + Mikkel

hello! Did the photo work? with ears? Thank you!

That’s a great question! We don’t know because the person didn’t write back after trying. We’re not even sure she tried!

Just curious if the check-in time you mention is Eastern Time bacause that is the time zone the cruise leaves from. We are cruising out of San DiegoWill the check-in time still be Eastern Time, or will it be Pacific Time?

Hi Pam – please refer to the section in this article that is titled “⭐️ CHECK IN TO YOUR DISNEY CRUISE LINE SAILING 30 DAYS PRIOR TO EMBARKATION: TIMEZONE INFO” – it explains that check in is always EST. Hope that helps – Happy cruising!

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Disney Cruise Online Check In Process Explained

Are you looking for tips and information on navigating the Disney cruise check in process? The Disney Cruise Line Navigator App really comes in handy while sailing, but it also simplifies the registration and planning process before your trip even begins!

In addition to displaying the really exciting cruise countdown, the DCL Navigator App allows you to view the details of your reservation and book activities for your upcoming Disney cruise.

In this post, I will walk you through the Disney Cruise Line online check in process using the features of the Navigator App. We will discuss what time online check in begins, and I’ll give you tips on how to secure an early port arrival time along with coveted reservations.

So, continue reading below to find out all the tips and hacks you need to know for the Disney Cruise Line online check in process!

Disney Cruise Countdown

Once you download the Disney Cruise Line Navigator App, you will be prompted to login to your DCL account. This is where you can create an account or type in your current login information.

The screen should then display the reservation for your upcoming cruise. After clicking on your reservation, you will see a countdown calculator similar to the one pictured above.

This countdown is a super exciting reminder of how many days you have until your cruise. It’s also a really important feature since some important deadlines occur before your cruise embarkation day .

When can you check in?

While on the Disney Cruise Navigator App, you can scroll down below your stateroom information to find the important steps you need to take for planning your Disney cruise. We will go through each of these My Reservations sections below:

My Reservations

In the spot labeled Cruise Essentials , you will find important things like your Disney Cruise Line balance and your reservation information. You will also see the online check in button in this section.

If you are a first time cruiser with Disney Cruise Line, you may check in 30 days prior to your sail date as long as you’ve made your final payment. If you have previously sailed with Disney Cruise Line, the check in days for each Castaway Club level are as follows:

• Silver Members – 33 Days before Sailing
• Gold Members – 35 Days before Sailing
• Platinum Members – 38 Days before Sailing
• Pearl Members – 40 Days before Sailing

What time does Disney cruise online check in start?

Once you arrive at the 30-day mark before your scheduled cruise (or sooner depending on Castaway Club level), you may be wondering what time you can actually complete online check-in for your Disney Cruise Line vacation. Online check-in should open at midnight EST (12:00 am Eastern Standard Time).

What do you need for online check in?

When you are ready to fully complete the Disney cruise check in process, you’ll need to have several items on hand. Below, I will list each of these so that you are prepared once your online check in window opens up.

First, you will need to have your official identification documents handy. We highly recommend cruising with a passport even if it is not necessarily mandated for your itinerary.

Even though many cruises sailing from the United States and back allow U.S. citizens to travel with a birth certificate instead, you will need a passport in the rare (but possible) event you have a medical emergency overseas.

To view a full list of the travel documents required for your sailing, you can check out the DCL website here . During the Disney cruise online check in process, you will need to submit a photo of each passport/birth certificate. Each image should be free from glares and clearly show the information.

Credit Card

You’ll need to assign a credit card to your Disney Cruise Line account. This is the card that you will use onboard when charging things through your Key to the World Card or DisneyBand+. If you need to change the card once onboard, you can visit Guest Services for help.

Flight and Hotel Information

Disney Cruise Line will request that you fill in your pre and post cruise travel information. So, you will want to have your reservation info. for flights and hotels handy to type in.

Photo of Each Passenger

Disney Cruise Line used to take photos of cruisers at the port during your cruise terminal check in process. However, you now need to upload a photo of each person in your travel party. These selfie style photos need to clearly show each passenger’s face above the shoulders in a similar style to a passport or driver’s license photo. (Although, they should not be the same photo that is on your ID.)

Disney Cruise Check in Process

When you are ready to fully complete the Disney cruise check in process, you’ll want to set aside close to an hour (if it’s your first cruise) to give yourself enough time to cover all the parts. I will go over each section of the tedious online check-in process below.

Once your window opens up for checking in, your Navigator App screen will include different sections like Guest Information, Onboard Account, Travel Plans, Port Arrival Time, etc.

You will need to go through each of the tabs to fill out the relevant information. While this can be a time consuming process; once you complete it, Disney saves your information for your next cruise.

I will explain each section in more detail below:

Guest Information

This is the section where you fill in your personal information and your passport/identification info. If you have previously sailed with Disney Cruise Line, this should already be completed for you. If your contact information or your passport information has changed from what is shown on your account, you will need to update it.

↓↓ Visit My Etsy Shop ↓↓

Guests also need to upload a security photo (personal selfie) for each individual in your travel party. In addition, Disney Cruise Line requires guests to upload photos of their citizenship documents (birth certificate, passport, etc.).

Onboard Account

You will need to add a credit card to the Onboard Account section. While on the cruise, DCL charges gratuities and anything extra you choose to purchase to your online account. In this section, you can also choose whether or not to grant charging privileges to your family members.

Since my kids were 6 and 1 during our last sailing, they were not allowed to charge anything to the onboard account. If you have older kids, you can change this option to meet your needs.

Travel Plans

The Travel Plans tab asks for very specific information about your pre/post cruise plans. This includes the name of your hotel, flight information, etc. You can fill this out to the best of your ability during the check-in process. If you don’t yet have all of this information, you can always go back later and correct it. For example, you can choose to arrive by car if you don’t have your flight information yet.

Port Arrival Time (PAT)

Next, you will choose your Port Arrival Time. Once you click on this tab, you will see a list of times available for you to ARRIVE at the port. This is NOT the time that you will board the ship.

For example, if you select a Port Arrival Time of 11:00, that means you plan to show up at the cruise terminal at 11:00. It has been my experience that boarding does not typically begin until at least 11:30, so you shouldn’t expect to be on the ship immediately after arriving for your 11:00 PAT.

It’s also been our experience that if you purchased Disney Cruise Line ground transportation , you will not be prompted to choose an arrival time. Instead, you will be permitted to enter the cruise terminal once the DCL transfer shuttle drops you off at the port.

Cruise Contract and Port Arrival Form

Once you have completed online check in for your Disney cruise, you will be prompted to review the cruise contract. Then, your last step is to print the Port Arrival Form in the bottom tab. You will need this form on embarkation day when you arrive at the cruise terminal.

Note that you can save the Port Arrival Form QR Code to scan on your phone at the port. However, we like to also have a printed copy of the form and prefer to print it as well.

The Port Arrival Form now shows your Muster Station and Boarding Number. (In the past, you did not get this information until you received your Key to the World card in the terminal.)

After choosing your PAT, you can register your child for the kids club appropriate for his/her age. You may also note special needs or dietary restrictions for your child in this section. Additionally, you will need to choose who your child is permitted to disembark the cruise ship with.

Children are not allowed to get off the ship without an adult. However, there may be an adult in a different stateroom with whom your child is permitted to debark. For example, you can choose to allow your child to get off the ship with a grandparent staying in a different stateroom. You may choose to allow this at EVERY port, at just Castaway Cay, or not at all.

More App Features

In addition to the check in process for Disney Cruise Line that we discussed above, the Navigator App is a great resource for additional trip information and tasks.

Cruise Options

In this section of your account, you will see some of the options that were available for you to choose during your Disney cruise booking. This includes your dinner seating time, trip insurance, Disney cruise ground transfers, and special requests.

Note that if you are not happy with your dining time, you can call Disney Cruise Line to ask the cast members to move you to a different seating. If you booked through a travel agent, the agent will need to call to do this. Additionally, you can regularly check the app to see if a more desired seating opens up.

Finally, you can often switch seating times onboard the ship by meeting with crew members in the dining room during the specified changing time. You can find more information in my post: Disney Cruise Dining Rotation Explained .

The next section of your Navigator App displays the itinerary for the cruise you booked. This is where you will see your cruise broken down by day. Some of the important events available onboard will be listed here.

Once you book your activities, you will see them listed in this section as well. You can also click on the Add Activities button on your itinerary to add certain items to your plans.

Disney Cruise Onboard Activities Booking

If you are a first-time cruiser with Disney Cruise Line , you can book some of your cruise activities 75 days before sailing. Under your cruise itinerary on the Navigator App, you will see a section that looks like this:

You can click on each of the categories listed to book cruise activities offered. I will walk you through each of these below.

Disney Port Adventures

When you click on the section for port adventures (aka shore excursions), you will again see your cruise itinerary. Here, you can click on the ports you are scheduled to visit on your cruise. The app then takes you to a page that lists all of the available Disney port adventures at that location.

For example, if your cruise is visiting Castaway Cay , you will see excursions like bicycle rentals, parasailing, fly fishing, etc. After clicking on the port adventure that you want, you will be able to choose the family members that want to take part in that excursion.

Most of the options for port adventures have age restrictions. If you are cruising with a toddler , your available excursions will be narrowed down quite a bit.

The age restrictions are prominently displayed, and you won’t be able to click on the name of any family member not meeting the requirements. Next, you will see the available times for the excursion that you want to select. Choose the time that works best for you, and you’re finished!

Disney Spa & Fitness

When you click on the Spa & Fitness tab, you will be directed to your cruise itinerary. You can then select the day that you would like to book a fitness and spa appointments. Disney Cruise Line offers many activities in this section including facials, massages, manicures, personal training, etc.

Just like the section above, you can choose the activity and time that works best for you!It’s important to note that these appointments come with an additional cost and are not included with your cruise fare.

Onboard Fun

Under Onboard Fun in the Disney Cruise Ling Navigator App, you will find activities like wine tasting, Royal Tea, and Bibbidi Bobbidi Boutique.

The princess meet and greet and the Frozen Gathering are also located in this section. These two events are free on your Disney cruise, but you must book a time to attend the character meet and greets because they are so popular.

After clicking on the activity, it’s super simple to choose a day and available time to attend the event. It will then show up in the itinerary section of the app.

When you get on the ship, you just show up at the meet and greet during your scheduled time slot. The cast member at the character meet should have your name on the list.

Adult Dining and Nursery Times

These two sections work the same way as the above activities. Here, you can select the date that is appealing to you. You will then be directed to choose a time for your specified activity, but you should note that you do not pay ahead of time. So, once you book your appointment, it should show up on your itinerary without any further steps.

Final Thoughts on the Disney Cruise Online Check-In Process

The Disney Cruise Line Navigator App and the Disney Cruise Line website are really helpful tools to use for online check-in. Whether your travel plans include leaving from Port Canaveral, Miami, or another cruise port, the Disney cruise online check in system works the same.

The only difference you may find is that port arrival times can vary depending on the port you are sailing from. We highly suggest downloading the Disney Cruise Line Navigator App prior to online check in since it allows you to easily access your reservation and book cruise activities. 

Once you are on the cruise ship, the Navigator App has even more helpful features, including texting! Once you complete each section in the app as described above, you should see a message that your checkin is pending .

Disney Cruise Line will review the information you entered along with your uploaded documents before confirming that your checkin is complete. You will then be ready to set sail to enjoy your cruise vacation.

We hope you have a magical time onboard the cruise ship and at your ports of call!

Shari is an experienced planner and organizer for Disney vacations, cruising, and U.S. travel. Her family vacation information, reviews, and tips provide insight for moms and dads everywhere. You can read more about her story, including her journey through breast cancer, in the about me page.

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Thank you for such detailed information! I have two rooms to get checked in…do you think I could do both at the same time, just on two different devices? Also, if I leave travel info blank to start (to fill back in later) would I be able to still get a PAT?

I have never checked in for multiple rooms with Disney Cruise Line, but I linked my two rooms on a different cruise line in order check in for both. I just had to toggle back and forth between the two rooms. You will need to fill out the travel info in order to advance to the next page. But, I would fill out the least amount of info as possible in order to advance. Then, I would go back later and correct it all. For example, you could choose the cash option instead of typing in credit card information. And you could select arriving by car rather than typing out all of your flight information. Just don’t forget to go back and update information later. Have a great trip!

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Everything You Need to Know About Disney Cruise Line Check-In

If you’re going on a Disney Cruise Line sailing, you’ll be checking in for your cruise online. Here’s everything you need to know about the process.

When do I check in?

Check-in becomes available at midnight Eastern Time, on staggered dates based on your Castaway Club status . You’re not required to check in at that exact time, but many guests choose to sacrifice sleep to complete their check-in right at midnight.

Is this a recent change on when I can check in?

DCL has tinkered with check-in timing several times during the past few years.

Pre-pandemic, Disney Cruise Line offered staggered check-in dates, based on your DCL Castaway Club status or whether you were sailing in a Concierge level stateroom. From the return to sailing during summer 2021 through April 2023, check-in opened prior to sailing for all guests at 30 days in advance. In May 2023, DCL returned to a staggered date program.

What are the new check-in dates?

As of May 2023, the following dates apply:

• Pearl Castaway Club members and Concierge Staterooms: 40 day prior to sailing
• Platinum Castaway Club members: 38 days prior to sailing.
• Gold Castaway Club members: 35 days prior to sailing.
• Silver Castaway Club members: 33 days prior to sailing.
• First Time Cruisers: 30 days prior to sailing.

I went to check in at midnight and encountered multiple computer problems. Help!

Disney is known for its glitchy websites. The resumption of staggered check-in should help a bit, but you never know what you might encounter.

You’re less likely to have problems if there is only one DCL ship opening its check-in on a particular date, but there’s not much you can personally do about this. Pack your patience and just try to go with it.

Do I have to check-in in the wee hours of the morning?

You can check in at any time between your check-in opening date and 3 days prior to your sailing. You should probably do it closer to opening day rather than 3, to give yourself time to rectify problems in case there are any hiccups with your documents. But you can certainly wait a day – and you’re much less likely to have computer problems if you wait to check in until mid-day.

If check-in is wonky at midnight, then why do people make a big deal about being online at Cinderella time?

The only real advantage you might gain by checking in early is that you’ll have a better chance at snagging an early port arrival time if you’re among the first on your sailing to check in.

With the staggered check-in dates, Pearl and Platinum guests should not have any problem securing their preferred port arrival time. Concierge guests may arrive at the port whenever they like.

Why do I care about getting an early port arrival time?

Folks with the earliest port arrival times get on the ship first. Currently the earliest arrival times are in the 11:00 a.m. range, depending on the sailing.

If you’re among the first on board the ship on embarkation day, you’ll have a few moments of calm. You can get some epic photographs of empty ship spaces, you’ll have first crack at booking last minute spa or adult dining appointments, and you’ll have first dibs on possible stateroom upgrades (for a fee). If you aren’t anticipating any last minute onboard chores, the difference in an hour or two in your port arrival time likely won’t matter much.

There is also a subset of guests who prefer a later arrival time. These might be people with children who nap in the late morning or early afternoon, who have work or school calls they must complete before boarding, or who don’t want to be on the ship until they can go directly to their stateroom (which typically happens at about 1:30 p.m.).

Note: Pre-pandemic, Platinum and Concierge level Castaway Club members could arrive at the port at any time and get in the next available boarding group. Now all non-Concierge guests must select a port arrival time. 

I’m a new DCL cruiser. Does that mean I’ll only have late port arrival times available when I check in?

Yeah, maybe. But try not to stress about it too much. You’ll have a wonderful time on the ship, regardless of what time you board.

Does check-in impact when I book my port excursions and onboard activities?

No, this is an entirely different set of tasks.

You are allowed to book port excursions, adult dining, nursery appointments, and many onboard activities after you’ve paid in full for your cruise AND your personal booking window opens. Booking windows for these items are based on your Castaway Club status, but occur at an entirely different set of dates.

How do I get started?

Well before your check-in date, you should have a Disney Cruise Line online account. Make sure that you can log into this account and that your cruise is listed in the My Reservations Section.

When your check-in window opens, go to the site and click the Online Check-In button in the My Disney Cruise menu.

What are the components of online check-in?

Check-in involves Disney collecting information about:

• Guest identity and contact information
• Payment for onboard spending
• Travel plans to/from the port
• Port arrival time selection
• Accepting your cruise contract.

If you’re traveling with minors, you’ll have additional sections about Youth Activity Registration and Traveling with Minors.

What do I need for identification information?

During online check-in you will upload a photo or scan of your required citizenship documents. For most folks, this will be an image of the passport pages that include your signature, photo, legal name, and passport number. Other folks on closed loop cruises from the United States (cruises that start and end at the same point) may be able to use alternative documentation such as an original birth certificate AND a government issued-photo ID. See the Disney Cruise Line website for the complete list of acceptable citizenship documentation .

Your required identification documents may vary depending on your citizenship and destinations visited.  It is your responsibility to check with your travel agent, government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. U.S. travelers can visit the U.S. State Department’s travel website  or call the U.S. National Passport Information Center at (877) 4USA-PPT [877-487-2778] for more information.

Whichever documents you’re using, the photos/scans of these items should be in focus and free of shadows, glare, or other distractions. A member of the Touring Plans team had to resubmit an image of a family member’s birth certificate because their scan of that document had a tiny fold in the corner. Getting a glare-free photo of a passport can be oddly challenging. You may find it helpful to have a second person hold the passport upright while you snap a picture, rather than laying it flat on a table.

If you’re using a drivers’ license as part of your identity documents, you will need photos of the front and back of the license.

For check-in, you’ll need to have images of the required documents for all members of your party , including children.

You will also need to physically type in much of the information that exists on your documents. For example, you’ll need to type in your passport number as well as uploading a scan.

You may find that Disney has auto-populated some fields during online check-in. For example, if you’ve sailed recently with DCL, your passport information may already be keyed in from your previous trip. PLEASE double check that the information is correct.

Passports or other identification information will also be reviewed in person at the port prior to embarkation. YOU MUST ALSO BRING THESE ITEMS WITH YOU TO THE PORT.

I’ve heard people talk about photos for identification. What’s that about?

During the check-in process, you will need to upload a individual photo of each member of your party, including children.

The photo you upload must be a color picture with no filters, one person per photo, with a neutral background. You cannot wear a hat or sunglasses in the photo, or any glasses that obscure your eyes. You cannot use the same picture that is on your passport.

As long as you follow these guidelines, you’ll find that a selfie or a child’s school photo often works.

Why do I need to upload a photo?

Pre-pandemic, DCL took a photo of every guest at the port just prior to embarkation. They stopped this practice as a way to thin out crowds and reduce time spend gathering in close quarters at the port. Your uploaded check-in photo is the replacement for the embarkation identification photo.

These pictures are used by ship crew as identification while you’re on board and when you exit and enter the ship during port stops.

Your picture doesn’t need to be perfect or glamorous, it just needs to allow the crew to accurately identify you. Simpler is better.

The check-in says I need to provide emergency contact. Who should I put?

The odds of your emergency person being contacted are extremely small. Just pick any competent close friend or family member. However, you must choose someone that’s not traveling with you.

What information do I need to complete the onboard payment section?

This is the section where you’ll input a credit or debit card that will be used for onboard charges such as adult beverages or dining, spa treatments, port adventures and the like. You may also elect to use a cash account for onboard charges. If you’re traveling with more than one adult, you can designate different payment methods for each.

You can also grant, or choose not to grant, charging privileges to minors in your party.

I’m traveling with kids. What else do I need to know about check-in?

If you have guests in your party under age 18, you’ll have an additional section of check-in to complete. This is where you can register them for kids’ clubs (you can also do this at the port or while on board).

During check-in, you can also complete a debarkation permission form, if needed. Debarkation permission allow children to disembark the ship with an adult not staying in their stateroom. For example, if you’re traveling with extended family across several staterooms, you might want to give permission for, say, a grandparent staying in a different stateroom, to take a child off the ship.

How do I fill out the travel section of the check-in form?

If you’re flying to your cruise port, you’ll need to provide your flight numbers and dates/times of travel in both directions. This helps Disney plan the flow of guests embarking and debarking, as well as giving them an additional means to assess your whereabouts if you’re running late for your cruise.

If you don’t happen to have your flight information available when you’re completing online check-in, just say that you’re not flying in for your cruise. You can add flight information later.

If you’ve paid for Disney transfers to/from a hotel or airport, make sure that the appropriate button is clicked on.

If you’re staying at a local hotel before or after your sailing, DCL will also want to know this.

How do I select a port arrival time?

Once you’ve completed the bulk of the check-in tasks, you’ll have the opportunity to select a port arrival time. Concierge guests may arrive at any time, but everyone else must choose a time. Typically options are available in 15 minute increments beginning at about 11:00 a.m. and ending at about 3:30 p.m., but there are variations depending on the port and the itinerary.

Most guests will opt to select the earliest arrival time available, but as mentioned above there may be circumstances where you prefer to have a later arrival window.

In the post-COVID era, Disney has been stricter about port arrival times, but things have loosened up in recent months. In general, plan to arrive at the port no earlier than half an hour prior to designated time.

The check-in process includes a contract. What is this?

The Cruise Contract is the official document that outlines the rights and responsibilities of both you and DCL related to your cruise. There are different versions for cruises in different locations. You’ll have the opportunity to print the contract or have an electronic version of it sent to your email address.

There’s a lot of technical, legal info in the contract, but it makes sense to give it a read, particularly if you’re a first time guest or haven’t sailed in many years.

To complete check-in, you must scroll to the bottom of the contract and accept it.

How do I make requests for things like seating in the main dining rooms?

You can make DCL preference requests in the online check-in section of the DCL website, but you can do most of this at any time after you’ve make your booking. There’s no need to wait until  30 days before your trip.

See our full post on understanding DCL preferences for more details on this topic.

Do I need to test for COVID or provide proof of vaccination as part of the check-in process?

Not currently.

During the early post-pandemic return to sailing, Disney, along with most other major cruise lines, required that guests undergo varying sorts of pre-cruise COVID testing or levels of vaccination. There are currently no COVID-related requirements to cruise and no COVID-related components of check-in.

Disney could choose to reinstate these or similar requirements at a future date if COVID rates, or the incidence of any other communicable disease, become elevated. Be sure to check the Know Before You Go section of the DCL website several times in the weeks and months leading up to your cruise.  (Note: There are different versions of this section depending on your itinerary. Look for different rules if your sailing departs from the United States, Canada, Europe, or Australia and New Zealand.)

How do I know that I’m done with check-in?

When check-in is complete, you’ll be issued a port arrival form. You can download this and/or have it emailed to you.

The arrival form will state your port arrival time and boarding group, along with QR codes for your party members. You WILL NEED THIS FORM AT THE PORT. Be sure to bring it with you (both print and electronic versions of the form are OK).

Should I use the Disney Cruise Line website or the Disney Cruise Line Navigator app for check-in?

You can do either, but I prefer using the website on my computer. I find that it’s easier to read all the little boxes that must be checked and to upload documents using a larger screen, but that’s my personal choice. Whichever version you opt for, make sure you have a strong Internet connection and that all your photos/scan are easily accessible on your device.

Why does the check-in section of the DCL website say “pending” even after I’ve uploaded all the documents and completed all the forms?

DCL uses humans to review all the identity documents and photos – and this takes some time. It often takes a few weeks for your documents to clear this process. Don’t even begin to stress about this until a week prior to sailing.

When your check-in forms have been successfully reviewed, you will receive an email notification. As an example of typical time for review, I received this “Check-In Finalized” email on February 19 for a sailing departing on March 4.

If you still see “pending” a few days before sailing, you may want to give DCL a call to see what’s up. And as in all cases, be sure to bring all your documents with you to the port.

If you’re looking for additional advice and planning assistance with any Disney Cruise Line sailing, be sure to check out the Unofficial Guide to Disney Cruise Line .

Note: Updates made May 1, 2023. 

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Erin Foster

Erin Foster is an original member of the Walt Disney World Moms Panel (now PlanDisney), a regular contributor to TouringPlans.com, and co-author of The Unofficial Guide to Disney Cruise Line. She's been to WDW, DL, DL Paris, Hong Kong Disneyland, Aulani, DVC Vero Beach, and DVC Hilton Head. She's a Platinum DCL cruiser and veteran of 10 Adventures by Disney trips. Erin lives near New York City, where she can often be found indulging in her other obsession - Broadway theater.

6 thoughts on “ Everything You Need to Know About Disney Cruise Line Check-In ”

This is SO helpful!! Especially the screenshots! Thank you!

You really need a good editor for this page.

Do you know if this staggered check-in process will affect the reserving of the Royal Gathering. My girls have their hearts set on that, but we are silver members.

This is brand new today, so we’re still working on getting a full assessment of the situation. Stay tuned.

Note regarding web vs phone app. On my last cruise there was lots of grumbling because people couldn’t check in via computer. The app worked. Of course I had all my files to upload on the computer and had all kinds of problems getting them on my phone. Lesson learned: be ready to use either and switch if your preferred method doesn’t work.

Good tip! It’s incredibly frustrating that the site is so fickle and unpredictable.

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Disney Cruise Online Check-in and Reservation Tips and Tricks

If you’re planning a Disney cruise, then this video is perfect for you. Eric D. walks you through the online check-in process and shares tips and tricks to help you secure reservations for special onboard activities, dining, and port adventures. He emphasizes the importance of making reservations early to ensure availability of your desired activities. The video also covers the different Castaway Club levels and when reservations can be made based on the number of cruises completed. To ensure a smooth check-in process, Eric provides a step-by-step demonstration of how to fill out the necessary information, upload identification documents, and complete the online check-in. He also mentions that the website or app may experience difficulties due to high user volume and advises being patient and persistent throughout the process.

If you’re looking to make your Disney cruise experience as enjoyable as possible, then this video by Eric D. is a must-watch. From securing early boarding time to making reservations for character meet and greets, port adventures, special dining, and onboard activities, Eric provides valuable tips and tricks. He highlights the importance of making reservations as early as possible to ensure availability, especially for high-demand activities like Palo brunch. Eric also explains the different Castaway Club levels, the process of online check-in, and provides a walkthrough of how to fill out the required guest information and upload identification documents. Whether you’re a first-timer or a seasoned Disney cruiser, this video will help you navigate the online check-in and reservation process with ease.

Table of Contents

Online Check-in Process

Navigating to the reservation and cruise details page

To begin the online check-in process for your Disney cruise, you will need to navigate to the reservation and cruise details page on the Disney Cruise Line website. This page will provide you with all the necessary information about your upcoming cruise, including the itinerary, ports of call, and any special events or activities. Take some time to review this information before proceeding to the check-in process.

Starting the check-in process

Once you’re on the reservation and cruise details page, you can start the online check-in process. Look for a button or link that says “Check-In” or something similar. Clicking on this will take you to the check-in portal where you can enter the required information to check-in for your cruise.

Entering basic information for each guest

During the online check-in process, you will be prompted to enter basic information for each guest in your party. This includes their full names, gender, birthdates, and citizenship. You may also be asked to provide contact information such as address, email, and phone number. Take your time to accurately enter this information for each guest.

Uploading identification documents

As part of the online check-in process, you will be required to upload identification documents for each guest. This typically includes a valid passport, but other acceptable forms of identification may be specified by Disney Cruise Line. Make sure to have digital copies of these documents ready before starting the check-in process.

Providing a security photo for each guest

In addition to identification documents, you will also need to provide a security photo for each guest. These photos will be used for security purposes and to ensure that only authorized individuals have access to the ship. Follow the guidelines provided by Disney Cruise Line for taking and uploading these photos.

Filling out credit card information and guest authorization

As part of the check-in process, you will be required to provide credit card information for charges throughout the cruise. This includes setting up a “Key to the World” account, which serves as your onboard credit card. You may also need to fill out guest authorization forms, giving consent for charges and allowing the cruise line to use the provided credit card.

Additional information for guests 10 years and younger

If you have guests who are 10 years old or younger, there may be additional information and authorizations required. This could include permission for these guests to disembark the ship at ports of call, as well as authorization for them to participate in the kids’ club or other onboard activities. Make sure to carefully read and provide all necessary information for these guests.

Providing travel plans

Finally, as part of the online check-in process, you will be asked to provide your travel plans. This includes information about your arrival and departure dates, as well as any transportation arrangements you have made. Disney Cruise Line uses this information to coordinate your port arrival time and ensure a smooth embarkation process.

Obtaining the Port Arrival Form

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Agreeing to the cruise contract

Before obtaining the Port Arrival form, you will need to review and agree to the cruise contract. This contract outlines the terms and conditions of your cruise and includes important information regarding cancellation policies, liability, and other legal matters. Take the time to read through the contract and make sure you understand and agree to its terms before proceeding.

Printing or sending the Port Arrival form

Once you have agreed to the cruise contract, you can proceed to obtain the Port Arrival form. This form provides important information about your cruise, including your assigned port arrival time. You can choose to print the form or have it sent to your phone or other electronic device. Make sure to keep a copy of the Port Arrival form as you will need it for the embarkation process.

Reservations and Port Arrival Time

Making reservations for character meet and greets, port adventures, special dining, and onboard activities.

After completing the check-in process, you will have the opportunity to make reservations for various activities and dining options during your Disney cruise. This includes character meet and greets, port adventures (excursions), special dining experiences, and onboard activities such as spa treatments or adult-exclusive events. Take advantage of this early reservation window to secure spots for activities that may have limited availability.

Release of special character greetings with reservations

One important consideration when making reservations is that special character greetings are often released at the same time as the port arrival time. This means that by securing an early port arrival time, you may also have the opportunity to reserve spots for exclusive character meet and greets. Keep this in mind when planning your reservations and prioritize activities that are important to you and your family.

Reservations availability and importance of making them early

The availability of reservations for certain activities and dining options can vary depending on demand. Popular experiences such as Palo dining or spa treatments tend to fill up quickly, especially for guests with higher Castaway Club levels. To ensure you can participate in the activities and dining options of your choice, it is crucial to make your reservations as early as possible. Take advantage of the reservation window provided based on your Castaway Club level to secure your desired times and dates.

Determining port arrival time

Your port arrival time will be specified on the Port Arrival form obtained during the check-in process. This time indicates when you should arrive at the port for embarkation. Generally, earlier port arrival times allow for smoother boarding experiences and more time to enjoy the ship upon arrival. Keep in mind that securing an early port arrival time also gives you a better chance of reserving spots for special character meet and greets.

Castaway Club Levels

Different castaway club levels.

Disney Cruise Line’s Castaway Club is a loyalty program that rewards guests for their repeat cruises. There are different levels within the Castaway Club based on the number of cruises you have completed. These levels include Silver, Gold, Platinum, and the recently introduced Pearl level. Each level comes with its own set of benefits and privileges.

When reservations can be made based on the number of cruises completed

The ability to make reservations for activities and dining options is tied to your Castaway Club level. Guests who have completed their first Disney Cruise can start making reservations 75 days prior to their sailing. The reservation window increases for guests with higher Castaway Club levels, with Platinum and Pearl members having the earliest access at 120 days prior to their cruise. It is recommended to take advantage of these early reservation windows to secure your desired experiences.

Benefits of concierge level and the Pearl level

Guests who reach the Platinum and Pearl levels of the Castaway Club are entitled to additional benefits and privileges. These may include early booking windows for reservations, dedicated onboard concierge services, priority embarkation and debarkation, and exclusive receptions or parties. The exact benefits may vary, so it is advisable to familiarize yourself with the perks associated with your Castaway Club level.

Tips and Tricks for Online Check-in and Reservations

Recommended time to stay up till midnight (eastern time).

To ensure you have the best chance of securing desired reservations, it is recommended to stay up until midnight Eastern Time on the designated reservation day. This is when the reservation window opens for guests at different Castaway Club levels. Being ready to make your reservations as soon as the window opens can increase your chances of getting the times and dates you want.

Dealing with website or app difficulties

During the reservation window, it is common for the Disney Cruise Line website or app to experience high traffic and potential technical difficulties. If you encounter any issues such as slow loading times or error messages, try refreshing the page or app and continue to be persistent. It may take some time and patience, but don’t give up. Keep trying until you successfully complete your reservations.

Importance of being patient and persistent

The online check-in and reservation process for a Disney Cruise can be competitive and frustrating at times. It is important to remain patient and persistent throughout the process. If you encounter difficulties or encounter challenges, don’t get discouraged. Keep trying and don’t hesitate to reach out to Disney Cruise Line’s customer service for assistance. Remember, the end result will be a magical and memorable cruise experience for you and your loved ones.

The online check-in and reservation process for a Disney Cruise can be an exciting yet challenging experience. By carefully following the steps outlined in this guide and being proactive in making your reservations, you can maximize your chances of securing the activities and dining options you desire. Remember to take advantage of the early reservation window based on your Castaway Club level and stay up until midnight Eastern Time if necessary. With patience, persistence, and a little Disney magic, you’ll be well on your way to an unforgettable cruise vacation.

In this video, we will guide you through the Online Check-in process so that you can secure an early boarding time on your Disney Cruise. We will also provide tips on making reservations for Character Meet and Greets, Port Adventures, Special Dining, and Onboard activities.

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Disney Cruise Line Information

DCL Fan is your source for Disney Cruise Line Information, News, and Discounts

How Does Online Check-In Work for Disney Cruise Line?

When we say that the fun starts the moment you book your Disney Cruise Line vacation, we aren’t kidding.

After you book and once you’ve received your official reservation number from DCL, you’ll want to head over to the Disney Cruise Line app (you can download it for free at DisneyCruise.com/App or from the app store on your mobile device if you don’t have it already) then click on +Add Reservation to input your cruise information.

30 days prior to your embarkation date, you’ll be asked to complete your online check-in. Online check-in is required for everyone in your party and must be completed prior to your arrival at the port on embarkation day.

When you’re logged into the DCL app, you will see your cruise(s) listed provided you’ve input the information. You can click on your cruise to see how many days you have left to wait along with the itinerary and the date you need to pay in full (plus the balance remaining) if you haven’t already. The Online Check-In button will appear once you’re within 30-days of your cruise. When you tap that button, you’ll need to give permission for the link to open in a new browser where you’ll be taken through the following steps of getting checked in.

• Guest Information
• Onboard Account
• Travel Plans
• Port Arrival Time
• Cruise Contract

The Guest Information section is where you will provide details for each passenger in your party, including children. All of the contact details including name, address, phone number, and email address will go in this section. In addition to all of those details, this is where you will upload travel documentation, i.e. passports, driver’s licenses, birth certificates, etc., and photos for each person. You’ll also be required to provide a recent forward-facing color photo of each guest from the shoulders up. The photo cannot be the same one used in any of your identification documents. It is VERY important that you take clear images with no blurriness or shadows whatsoever as any distortion can cause your photos to be rejected along with delays at the port.

You must bring all of the travel documents that you submitted during online check-in with you to the port, so do not pack them in your checked luggage.

Next is the Onboard Account section where you’ll input credit card information that will be used to settle up any charges that you’ve made while onboard the ship or at Disney’s Castaway Cay . You also have the option of using cash or other applicable forms of payment. It’s here that you’ll be able to select which guests are allowed to make charges to your onboard account.

Disney Cruise Line wants to know your arrival and departure plans for before and after your cruise and the Travel Plans section is where you’ll provide that information. Things like how you’ll be arriving at the port whether it’s a shuttle or via your own vehicle are a couple of examples. They’ll also need to know where you’ll be heading once you debark the ship and whether or not your vehicle is parked in the port’s parking lot. You can always go back in and make any changes should your plans happen to change.

Perhaps one of the most exciting sections of all is the Port Arrival Time ! This is where you’ll… ahem …select your arrival time at the cruise terminal. If you’re completing your online check-in at the earliest opportunity possible, you’ll be able to get earlier port arrival times – the earliest typically being 10:30 a.m. It is important to note that the port is staffed with folks who will come up to your vehicle and confirm your port arrival time and you will not be permitted to arrive early.

The last step before completing your online check-in is to read and confirm your understanding of the Cruise Contract . It’s a long one, but it is jam-packed with important terms and conditions that you’ll need to know.

Once you’ve hit the button to complete your check-in, you’ll be able to view your Port Arrival Form which will display your port arrival time and date, the ship you’re sailing on, your boarding group number, your assembly station (for the Muster drill once onboard the ship), along with other important details about your cruise such as your stateroom number and Castaway Club level. You’ll also be asked if you’d like to add the Port Arrival Form to your Mobile Wallet if you’re using an Apple iPhone which will be really handy once you’ve arrived at the port.

Now that you’re all checked in, you can book fun extras like port adventures, adult dining, spa & fitness appointments, and even shop for onboard gifts. It’s almost time to sail and the magic is about to begin!

If you book your Disney Cruise Line vacation through Dreams Unlimited Travel – the official sponsor of DCL Fan – you will receive a  shipboard credit of up to $1000  plus a  complimentary gift basket .

Request a no-obligation quote from Dreams Unlimited Travel!

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Booking & Online Check-In Window Date Calculator Booking Window Date Calculator

One of the more prominent perks of Disney Cruise Line’s Castaway Club and Concierge level bookings is the ability to book onboard and shore excursions before anyone else.

Castaway Club Members may begin booking activities, and completing the check-in process earlier based on thier current membership level.

• Activity pre-booking  window opens for  Pearl  123-days,  Platinum 120-days,  Gold  105-days,  Silver  90-days prior to the sail date. First time cruisers may begin booking 75-days out.
• Online check-in  process open for  Pearl  40-days,  Platinum  38-days,  Gold  35-days,  Silver  33-days prior to the sail date. First time cruisers may begin check-in 30-days out.

Concierge guests may start booking at 130-days with check-in window opening at 40-days regardless of their Castaway Club stat

The estimated pre-booking and check-in dates are as follows.

Disclaimer : This is just a simple calculator to determine when your booking window opens, but it is up to you to make sure the dates are accurate.  You can check by viewing your reservation on Disney’s website.

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I am a divorced mom and bringing my two sons on cruise. Both kids have passport, their father will not be joining. I read on another answer that Disney doesn't require any extra forms for a single parent traveling with kids. May you confirm ”

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Meet the Panelist: Tracie, Florida

Ahoy! Just like Moana, I feel the irresistible call of the sea. I think the best vacation is aboard a Disney Cruise Line ship – thankfully, my family agrees. Whether savoring gelato in Italy, snorkeling in Mexico, or basking in the sea breeze on deck, each destination fills us with memories to last a lifetime. I look forward to helping your family plan a Disney Cruise Line adventure brimming with cherished moments!

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