Human Resource Management in Tourism
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- Deniz Kucukusta 3
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Management of employees has always been an important aspect of running a company or business. The consideration of management of personnel started with recruitment, record keeping, payroll, and basic training back in the 1920s, evolving today into the backbone of a successful business.
The tourism industry, as one of the most labor-intensive industries, requires employees with different skills and levels (Baum 2019 ). Human resources management evolved to have functional and strategic roles by the early 1980s, and since then, it has helped organizations not only to manage day-to-day activities but also to support the strategic development of companies (Park and Sturman 2014 ).
Nature of the Industry
Human resources management for the tourism industry has critical importance as hospitality and tourism companies operate in ever-changing business environments which are quite sensitive to socioeconomic and socio-political influences. The employees make significant differences in a company’s...
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The Hong Kong Polytechnic University, Hong Kong, China
Deniz Kucukusta
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Correspondence to Deniz Kucukusta .
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School of Hospitality Leadership, University of Wisconsin-Stout, Menomonie, WI, USA
Jafar Jafari
School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, Hong Kong
Honggen Xiao
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Department of Geography and Environmental Studies, University of Haifa, Haifa, Israel
Yoel Mansfeld
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Kucukusta, D. (2023). Human Resource Management in Tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_919-1
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This article offers an in-depth exploration of human resource management (HRM) within the tourism industry. It examines the core principles and challenges of HRM in tourism enterprises, emphasizing the pivotal role of personnel in driving success. Key topics include recruitment, training, employee retention, and addressing the dynamic nature of the tourism workforce. By shedding light on these critical aspects, the article aims to inform strategic decision-making and foster sustainable growth in the global tourism sector.
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HUMAN RESOURCE MANAGEMENT IN THE HOSPITALITY INDUSTRY A guide to best practice
COMMENTS
behaviors, human resource management policies and practices, organiza-tional climate or culture, and business performance. The central concept of developing a high quality service culture emerges as a focus for human resource management (Kandampully et al., 2014). The key then is the role played by human resource management policies
The tourism industry, as one of the most labor-intensive industries, requires employees with different skills and levels (Baum 2019).Human resources management evolved to have functional and strategic roles by the early 1980s, and since then, it has helped organizations not only to manage day-to-day activities but also to support the strategic development of companies (Park and Sturman 2014).
Abstract. This paper reviews key themes that impact on the role and management of human resources in tourism (primarily relating to work and employment) and assesses whether the past 20 years ...
The model of performance management adopted by an organisation must be customised to meet individual business and employee needs. A series of activities were undertaken to fulfil the objectives above. A framework was developed to explore the links between tourism and human resource management.
Human Resource Management in Tourism. Management of employees has always been an important aspect of running a company or busi-ness. The consideration of management of person-nel started with recruitment, record keeping, payroll, and basic training back in the 1920s, evolving today into the backbone of a successful business.
Develops the view that human resource management is a central strategic and operational concern within the tourism and hospitality industries, with implications for the quality and market ...
The Role of Human Resource Management in the Tourism and Hospitality Industry in South Iceland before, during and after COVID-19 September, 2020 Name of student: Lara Knittel Kennitala: 210990-4889 Supervisor: Kjartan Sigurðsson. HRM & COVID-19 IN THE SOUTH ICELANDIC TOURISM AND HOSPITALITY INDUSTRY 2
Michal wang. The paper goes on to explain the critical contribution of employees to the competitive advantage of tourism organisations and why human resources are an important issue for the industry. The model of performance management adopted by an organisation must be customised to meet individual business and employee needs.
(DOI: 10.4337/9781786431370.00007) The hospitality and tourism industry currently employs about ten percent of the worldwide workforce. As tourism is seen as continuing to grow, the number of travelers will also increase. About one billion people now travel each year with this figure reaching over 1.5 billion in 2015. This will produce a shortage of talented managers, coupled with the need to ...
Books. Handbook of Human Resource Management in the Tourism and Hospitality Industries. Ronald J. Burke, Julia Christensen Hughes. Edward Elgar Publishing, Jan 26, 2018 - Business & Economics - 448 pages. The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in ...
x, 326 pages : 25 cm "Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop your critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles ...
Tourism is associated with various types of organizations, taking part in the composition of the diverse tourism product. Hosting, the leader of all sectors, offers, among many other services, the most crucial part of the tourism product; that of accommodation and nutrition. The hospitality sector consists of different types of settlement.
The paper goes on to explain the critical contribution of employees to the competitive advantage of tourism organisations and why human resources are an important issue for the industry. The model of performance management adopted by an organisation must be customised to meet individual business and employee needs.
Players, according to Ulrich and Beatty, contribute to the profitability of the organization, deliver results, and do things to make a difference. The roles of players are to (1) coach, (2) design, (3) construct, (4) change the organization, (5) create followers, and (6) play by the rules. Another perspective on the role of HRM suggests that in ...
The literature specifies some positive and negative sides of human resource management in the tourism industry. Thus, Keep and Mayhew (1999), for example, in their analysis of the skills problem in the tourism and hospitality industry, suggested that the industry has a number of personnel
This article offers an in-depth exploration of human resource management (HRM) within the tourism industry. It examines the core principles and challenges of HRM in tourism enterprises, emphasizing the pivotal role of personnel in driving success. Key topics include recruitment, training, employee retention, and addressing the dynamic nature of the tourism workforce.
The major problems and constraints facing human resources development in the tourism sector can be summarized as follows: 1. Shortage of qualified manpower, particularly at the managerial level, which poses a major obstacle to the overall ... progress and HRM practices play an important role within the successful human resource management and ...
PDF | Current work deals in a clear and straightforward manner with the management of human resources in tourism & hospitality industry service... | Find, read and cite all the research you need ...
There has been growth in research on the topic of Green Human Resource Management (GHRM). Nonetheless, only a few theoretical and empirical works have been connected with GHRM in the service sector, particularly in the tourism and hospitality industry despite the great harm provoked by this industry to the environment.
Purpose The purpose of this paper is to provide a review of the strategic human resources management (HRM) literature from the points of view of both general management and hospitality and tourism.
Human resource practices (HRPs) is very important as hotel image makers between the hotel management and the customers hence regular training and assessment of the staff human resources is essential. The employer's approach to HDPs is a key driving factor in improving the expertise and productivity of the hotel staff.
14 Human resource management Overall policy of an organization Finance policy Market policy Product policy Human resource policy Figure 2.1 The components of an organization's policy In the modern era of competition and of service industry dominance, human resource policies feature prominently as part of a contemporary organization's ...
Therefore, the correct management of human resources directly impacts the promotion of competitiveness in the hotel industry/tourism (Guerrier & Deery, 1998) (Al Hrou & Mohamed, 2014 (Khdour, 2021 ...