cape breton island tourism training network

Cape Breton Island Tourism Training Network

Post-pandemic tourism recovery training courses for Cape Breton Island

CBITTN Courses

Truth & Reconciliation Awareness Course

Cape Breton Island Ambassador

Cape Breton Island Ambassador online course is focused to provide an overview of our beautiful island. The course shares island facts that are informative and helps in promoting and sharing the knowledge with our visitors.

Onboarding for Cape Breton Tourism Industry

Onboarding for Tourism focuses on sharing best practices when on-boarding new employees to the team. It is important for new employees to feel welcomed and adjust to the new job role. Lets make on-boarding more interactive together.

Customer Service Excellence

The Customer Service Excellence microcredential is intended to equip participants with the knowledge, skills, attitudes, tools, and strategies to meet the needs of visitors to Cape Breton Island, providing a superior guest experience.

Social Media in Tourism

Tourism & Cultural Awareness

Training Programs aimed at supporting Cape Breton tourism sector and workforce September 11, 2020

Cape Breton Island, NS – The Cape Breton Partnership is once again partnering with the Tourism Industry Association of Nova Scotia to support Cape Breton’s dynamic tourism industry. Through the Tourism Seasonality and Labour project, Cape Breton tourism operators can receive valuable training opportunities and human resources tools to help expand the skills of their workforce, create long-term employment and continuously improve the tourism products delivered by passionate tourism professionals each day on Cape Breton Island.

Hundreds of training modules, courses, and certificates are available. Training opportunities range from one to two-hour learning modules to e-Cornell executive program courses and group training in online or in-person venues. Topics include food & beverage, customer service, bartending, supervisory skills, and more. Most of the training opportunities are being made available free of charge through this project, and others will have their costs significantly reduced.

“We are excited to be partnering with TIANS in bringing these resources and supports directly to our tourism businesses in Cape Breton,” says Carla Arsenault, President & CEO for the Cape Breton Partnership. “These resources will offer many employees a unique opportunity to expand their skillsets, increasing their employability and the value of services offered by the businesses as well.”

In recognition of the challenges presented by COVID-19, and the particular difficulties the local tourism-sector has been experiencing, the project will also include specialized training such as Clean It Right. Provided by TIANS, the Clean It Right program was designed to provide awareness and education on cleaning a business, increasing the safety of guests, visitors and the workforce in the Tourism industry. This specialized training will help reassure customers that may be hesitant to travel, shop and eat out. Two digital Human Resources toolkits will also be made available free of charge to project participants, including a Tourism HR Recovery Toolkit and a more general HR Toolkit.

For a full list of the project’s offerings, visit https://capebretonpartnership.com/initiatives/tourism-seasonality-and-labour-project-2020/ . One-on-one consultation meetings with your local Economic Development Officer can also be requested by emailing [email protected] .

The Tourism Seasonality and Labour Project is being delivered locally by the Cape Breton Partnership in collaboration with Tourism Industry Association of Nova Scotia (TIANS) and Nova Scotia Tourism Human Resource Council (NSTHRC), with support from the Nova Scotia Department of Labour & Advanced Education (LAE).

Media Contact: Jeremy Martell Cape Breton Partnership 902-631-5442 [email protected]

About the Cape Breton Partnership: The Cape Breton Partnership is Unama’ki – Cape Breton’s private sector-led economic development organization that supports companies and entrepreneurs by promoting our island as a great place to live and invest; growing a culture that values and celebrates creativity, innovation, and entrepreneurship; and connecting entrepreneurs and companies to the resources they need to succeed. For more information, visit https://capebretonpartnership.com .

BUILDING CAPACITY

Cape breton.

On March 17, 2022, The Government of Canada announced $2.4 million dollars for Cape Breton Island’s Tourism Training Network, a strategic, coordinated, partnership-based research and training response for post-Covid 19 recovery. Using a collaborative model, the Tourism Training Network will address specific workforce needs in support of economic recovery for tourism and related sectors including arts and culture.

Program partners include Cape Breton University’s Bachelor of Hospitality and Tourism Management program, our Island’s economic development leaders at the Cape Breton Partnership, and the tourism experts at Destination Cape Breton. In addition, the CBITTN will work with individuals and businesses across Cape Breton Island to develop Cape Breton specific research and training.

The overall goal of the project is to stimulate post-pandemic recovery, build capacity and grow opportunities for Cape Breton Island’s Tourism Sector.

The CBI Tourism Training Network will deliver on a wide range of objectives, these include but are not limited to:

Ensure inclusivity in all development activities.

Work with Mi’kmaq partners to explore, design and implement customized Indigenous tourism training.

Develop a foundation of accessible, timely and credible research which will support decision making by the industry and act as a catalyst in innovation and entrepreneurialism in tourism.

Identify training gaps and needs associated with labour shortages.

Promote education and professional certifications for the tourism industry, including the development of micro-credentials and customized training programs.

For more information on how the CBITTN can help build capacity in your business, organization, or community, please contact Industry Liaison Mary Theresa Jessome.

CONNECT WITH US

243 Charlotte St.

Sydney, NS B1P 1C4​​

Tel: 902-371-0255

[email protected]

This project is funded in part by the Government of Canada's Sectoral Initiatives Program.

Workforce Solutions Workshops

Practical Steps for Tourism Operators

On February 2, 2023, a Workforce Solutions Workshop was held to help operators gain practical information and guidance to recruit and retrain employees. In-person sessions were held in December of 2022.

Copies of the presentations are below:

• Destination Cape Breton
• Cape Breton Partnership
• Province of Nova Scotia – Labour, Skills and Immigration
• Cape Breton Island Tourism Training Network

Thanks to all who attended the sessions both online and in-person.

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Unama’ki espi-kina’matno’kuom etek Mi’kma’ki, wla na no’kamanaq aq maqamikewminu mena’qiknmuetuk.

Cape Breton University is located in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaw People.