stanley travel (north east) limited

Stanley Travel (North East) Limited

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Company No. 07753728

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Description

We dedicate ourselves to continual and thorough checks and reviews to ensure every process, every journey, and every vehicle, matches the high standards and long-standing family beliefs of our founder, and father, Robert McGill Scott, when he started the business in 1961.

Back then we were Stanley Taxis, with just two taxis in a wooden hut. Today, we have over 75 vehicles and are North Durham’s largest taxi operator and a major employer with more than 70 staff. We still offer taxi services across the region, but we also have coach services, day trips and bus services, as well as corporate travel at both home and abroad.

As we approach 2020, we are continuing to make regular investments in innovative training and accreditations to ensure our employees follow the beliefs that make us proud of our family business, as well as investing in a fleet of high-quality, modern, safe vehicles. To that end, we are honoured to be one of only a few coach operators in the country to be part of the Guild of British Coach Operators – we’re also the only North East operator! This is a significant benefit for our customers as it means we guarantee:

Punctual pickup

Fully-functional coach

24-hour emergency back-up

Concise terms of hiring in writing

Written booking confirmations

Uniformed drivers

Recognised complaints procedure

On top of that, we’re also proud to be one of only 40 UK operators to be awarded the Confederation of Passenger Transport’s CoachMarque award. The award is given for high levels of customer service, an excellent safety record and fleet of vehicles, and it is the only universally recognised kitemark of quality in the UK coach industry.

Our vehicles include

Contact form.

72 Eden Terrace, Stanley, DH9 7LL, United Kingdom

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Average rating:

( 4.98 out of 5 from 330 reviews )

Read Reviews

Our Drivers

Company vehicles.

16 seat Executive Minibus

16 seat Standard Minibus

35 seat Executive Mini Coach

36 seat VIP Coach

49 seat Standard Coach

49 seat Executive Accessibility Coach

53 seat Executive Touring Coach

72 seat Standard Double Decker

In 2009, we joined the UK Coach Industry’s most elite operators by becoming one of only 38 in the country to be awarded the Coach Marque accredited by the Confederation of Passenger Transport in recognition of the quality and consistency of our services. in 2018 we were one of only 11 foundung members of the DVSA's EARNED RECOGNITION scheme for coach operators

Before the award, we’ve always kept our services customer-focused, with a dedication to providing the same quality services and long-standing family beliefs that Robert McGill Scott had, in 1961.

It was Robert who started Stanley Taxis (as we were known back then), with two cars in a wooden hut, more than 50 years ago. Since then, our family business has grown considerably, but we remain the same people at heart. With over 75 vehicles and employing more than 70 people, Stanley Travel – as we’re known today – is the largest taxi operator and one of the major employers in the North Durham region.

During the time of our ever-expanding company, we’ve become an ‘umbrella’ company for our travel brands – Stanley Taxis, Stanley Coaches, Stanley Fleetserve and The Bike Bus – all of which operate under the Stanley Travel parent company name.

We pride ourselves on only ever using high class, quality vehicles from respected manufacturers, alongside trained and qualified staff who are equally respected, reliable and dedicated to ensuring the expectations of our customers are met, if not exceeded. Our sole aim is to provide the “personal touch” – often so lacking in the transport and travel industry – to all of our customers, 24 hours a day, 365 days a year.

Operator Licence

Stanley Travel (North East) Ltd. currently holds a International licence.

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What is a International licence?

Company address: The Bus Station , Stanley , Co.Durham , DH9 0NQ

Customer Reviews

(4.98 out of 5 from 330 reviews )

Showing reviews 11 to 20 of 330

Brenda Dryden , Birtley

3 months ago

"The driver was very helpful and friendly we will use your coaches again"

Would they recommend: Yes

Customer , United Kingdom

"Hired a coach for a family wedding , the process was very efficient, coach arrived on time, driver was very helpful got us around the various venues on time."

MRS Ions , NE1

"Our journey to Butterfly World, was fantastic! The driver had the utmost care and compassion for his passengers, he was friendly, understanding of their needs and very patient. The drive from Newcastle was smooth and relaxing. At our next Committee Meeting I aim to promote Stanley Travel for future events we host at a long distance and when we have a lot of people who need transporting. Thank you to all the team involved, this was my first time booking with Stanley Travel and it certainly won't be the last."

Barry Lowes , Chester le street

"Great service with no problems"

David Malone , DH8 0BL

5 months ago

"Eveything about the day was superb. Can't speak highly enough of our Driver and will definitely book again. Thank you."

Durham Association of Boys and Girls Clubs , Chester -le-Street

"Great journey down to Essex at the weekend and thanks to Dave the driver for his great customer service."

SIMON ELLIOTT , Middlesbrough

"We've used Stanley Travel many times over the years and have always found them reliable, friendly and accommodating in terms of pick-ups and stops. Saturday's journey to Cheltenham was no exception. Wouldn't hesitate to use them again."

Mr K Illingworth , DH7

"Top class service easy to deal with, driver was great and really helpful, vehicle was clean and well equipped. Will be using again"

Mrs P Dawson , Tyne and Wear

"I needed to book a coach at very short notice to collect a group of young adults from Consett & return them to Houghton Le Spring on Sunday morning 28th January. One very easy phone call secured the coach booking. The driver was very pleasant & communicative, the coach extremely clean and the agreed timings were met perfectly. Would not hesitate to use Stanley Coaches in the future or recommend them."

Mr Gray , Co.Durham

6 months ago

"Excellent , punctual and friendly service!"

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What is a national licence.

An operator can run any size vehicle but must remain within Great Britain and not outside of this boundary.

What is an International Licence?

An operator can run any size vehicle and travel abroad as well as inside Great Britain.

What is a Restricted Licence?

An operator can run up to two 16 seat vehicles under a Restricted Operator Licence.

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