- Car Rentals
- Airport Transfers
- Attractions & Tours
- Flight + Hotel
- Custom Trips
- Destinations
- Trip.com Rewards
Special Circumstances and Required Supporting Documents
* Original copies of all supporting documents are required * In the event of an emergency, please contact Trip.com as soon as possible * Supporting documents submitted outside of the required timeframe will not be considered. This guarantee is subject to any publicized terms and conditions at the time the supporting documentation is submitted * Trip.com reserves the right to revise any such terms and conditions without further notice
- Customer Support
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy Statement
- Do Not Sell My Personal Information
- About Trip.com Group
Other Services
- Investor Relations
- Affiliate Program
- List Your Property
- Become a Supplier
- Car Rentals
- Airport Transfers
- Attractions & Tours
- Flight + Hotel
- Custom Trips
- Destinations
- Trip.com Rewards
6 Ways Trip.com Offers Outstanding Service
At trip.com, we make travel effortless.
Since we came onto the scene, Trip.com has been committed to providing the best possible service and experience for our users. We truly care about our users and always do our best to make sure every trip is effortless.
We're proud to say that we hold true to that commitment today. Our professional and passionate customer support advisors interact with thousands of users daily, ensuring that their questions and concerns are prioritized each time. This user-centric attitude isn't just a mindset, but something that our users are able to feel each time they interact with us.
We guarantee your booking
Have you ever had the frustrating experience of being told your flight was fully booked after your payment was finalized?
At Trip.com, once your payment is confirmed, we'll do our best to guarantee your trip. For more info on this, check out the link here .
If you find yourself unable to check-in for your hotel because of an issue with Trip.com or one of our suppliers, reach out to us as soon as possible. We'll act quickly to help you handle whatever problem you're facing.
Get help easily by phone, chat, or email
For us, it's all about making the user experience as convenient as possible, especially when last minute emergencies occur. At Trip.com, we won't let you get frustrated trying to find out how to reach us.
There are a plenty of ways to get in touch. If you want to reach out to us, our phone number is clearly displayed on our website .
Help is also available online. It's easy to connect with us via online chat or email. Our contact details are easy to find.
If you're ever in need, don't hesitate to give us a shout. Trip.com is your constant travel companion.
24/7 support
Sometimes travel doesn't always go according to plan. Have you ever been denied boarding at the airport because a letter was missing in your name? Or arrived at the airport at 3 am only to find out that your flight has been canceled?
At Trip.com, we're ready to take on anything unexpected that comes your way. Our professional advisors specializing in flight and hotel bookings are always available to provide helpful support and solutions 24 hours a day, 7 days a week, in English, Cantonese, Japanese, Korean, and Thai.
We're here for you whenever you need us.
We won't keep you waiting
Getting hold of customer support can sometimes be a pain. At times, it can even seem like waiting up to half an hour is the new normal.
At Trip.com, we don't believe in making customers wait in queues just to be able to talk with us.
Some problems can be best solved when they're reported and handled quickly. When you call us, we'll do our best to pick up as fast as we can.
We know it can be nerve wracking to run into issues. No matter what happens, you can be confident in knowing that we'll be on the other line to say "Thanks for calling Trip.com. What can we do for you?"
Free in-app calls
We know how easily international call charges can rack up when you're traveling abroad. At Trip.com, it's our goal to handle the details so you can focus on getting the most out of your trip. That includes helping you save whenever possible.
That's where our free Internet call option comes in. Simply select the VoIP (Internet call) option on our app to connect with us absolutely free of charge.
No matter where you are, just give us an Internet call—it's free!
- Customer Support
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy Statement
- Do Not Sell My Personal Information
- About Trip.com Group
Other Services
- Investor Relations
- Affiliate Program
- List Your Property
- Become a Supplier
- Airport Transfers
- Attractions & Tours
- Flight + Hotel
- Destinations
- Trip.com Rewards
- Customer Support
Rapid phone support
Travel Worry-free With Our Reliable Support
Thanks to our extensive Trip.com Service Guarantee, your booking is protected against unexpected issues which might come up. Learn More
It's easy to get help on Trip.com
For fast and personalised support, download the app.
Easy Download
Scan the QR code
Get help in one click
Effortless booking management
Free in-app calls
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy and Cookies
- About Trip.com Group
Other Services
- Investor Relations
- Affiliate Program
- List Your Property
- Become a Supplier
- Car Rentals
- Airport Transfers
- Attractions & Tours
- Flight + Hotel
- Destinations
- Trip.com Rewards
What do you need help with?
Can't find your booking?
Search by booking number and PIN
Search for bookings by booking number and PIN
Have a question prior to booking?
We offer more personalized help through our live chat
Have a question prior to booking? Chat with us now
- Customer Support
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy Statement
- About Trip.com Group
Other Services
- Investor Relations
- Affiliate Program
- List Your Property
- Become a Supplier
- Penerbangan
- Tiket & Lawatan
- Ganjaran Trip.com
Hubungi Kami
- Sokongan Pelanggan
- Jaminan Perkhidmatan
- Maklumat Perkhidmatan Lanjut
- Maklum Balas Laman Web
Tentang Kami
- Tentang Trip.com
- Siaran Akhbar
- Terma & Syarat
- Pernyataan Privasi
- Tentang Trip.com Group
Perkhidmatan Lain
- Hubungan Pelabur
- Program Rakan Kongsi
- Daftar Hotel Saya
- Keselamatan
- Car Rentals
- Airport Transfers
- Attractions & Tours
- Flight + Hotel New
- Destinations
- Custom Trips
- Trip.com Rewards
- Customer Support
Rapid phone support
Travel Worry-free With Our Reliable Support
Thanks to our extensive Trip.com Service Guarantee, your booking is protected against unexpected issues which might come up. Learn More
It's easy to get help on Trip.com
For fast and personalised support, download the app.
Easy Download
Scan the QR code
Get help in one click
Effortless booking management
Free in-app calls
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy policy
- About Trip.com Group
Other Services
- Investor Relations
- List My Hotel
- Become a Supplier
- Attractions & Tours
- Flight + Hotel New
- Car Rentals
- Airport Transfers
- Destinations
- Trip.com Rewards
- Customer Support
Rapid phone support
Travel Worry-free With Our Reliable Support
Thanks to our extensive Trip.com Service Guarantee, your booking is protected against unexpected issues which might come up. Learn More
It's easy to get help on Trip.com
For fast and personalised support, download the app.
Easy Download
Scan the QR code
Get help in one click
Effortless booking management
Free in-app calls
- Service Guarantee
- More Service Info
- Website Feedback
- About Trip.com
- Terms & Conditions
- Privacy Policy
- About Trip.com Group
Other Services
- Investor Relations
- List My Hotel
- Become a Supplier
IMAGES
VIDEO
COMMENTS
Over 1,200,000 hotels in more than 200 countries and 30 million authentic guest reviews. Book cheap flights to over 5,000 destinations worldwide. With 24/7 customer support, we're here whenever you need us.
For fast and personalized support, download the app! Easy Download. Scan the QR code. Get help in one click. Effortless booking management. Free in-app calls. More Ways to Download for Free.
If you are unable to contact your driver upon arrival, please contact Trip.com's customer support by phone or service chat immediately. We will work to resolve the problem as soon as possible. If in the end we are unable to provide the airport transfer service you booked, we will cancel your booking for free and provide additional compensation ...
Looking no further to Trip.com's customer service. This article will offer a step-to-step guide to find Trip.com customer service. Hotels; Flights; Trains; Cars. Car Rentals; ... Trip.com Customer Service Contact Number: English-Speaking Regions: Global Access Number +1-646-362-8606: United States: Global Access Number +1-646-362-8606:
Our outstanding customer support is available 24 hours a day, 7 days a week. Service channels: Phone , email, and online chat. ... access a seat selection service) through the Trip.com website or customer service hotline. Hotels. 1. Compensation up to 3x first night's room fee when your booking is changed after confirmation. ... please contact ...
擁有全球超過120萬間酒店，覆蓋超過200個國家及3千萬則真實用戶評價。預訂低價航班，航線覆蓋5,000多個城市。提供24小時全天候客戶服務，隨時隨地支援您旅途上的需要。
At Trip.com, we won't let you get frustrated trying to find out how to reach us. There are a plenty of ways to get in touch. If you want to reach out to us, our phone number is clearly displayed on our website. Help is also available online. It's easy to connect with us via online chat or email. Our contact details are easy to find.
Rapid Phone Support. Flights. Stays. Trains. Car Hire. Airport Transfers. Attractions & Tours. Gift Cards. Are there any flight ticket promotions going on?
Benefits of Trip.com Call Service. Personalized Customer Service: Trip.com call service provides personalized customer service where customers can directly speak to a representative to solve their queries or issues. 24/7 Availability: Trip.com call service is available 24/7, which means customers can reach out to them at any time of the day or ...
Contact us. Media [email protected]. 968 Jinzhong Road, Changning District, Shanghai, China 1 Harbourfront Ave, Keppel Bay Tower #03-12/13, Singapore 098632. Investor Relations [email protected]. 968 Jinzhong Road, Changning District, Shanghai, China. ... Site Operator: Trip.com Travel Singapore Pte.
1. Please contact Trip.com immediately if you run into any problems while booking flight tickets. If you make your own arrangements without contacting Trip.com, or choose not to take a solution provided by Trip.com, you forfeit your rights under Trip.com's Flight Price Guarantee and Booking Guarantee. 2.
Step 2: Unlock Trip.com VIP Lounge Access with 3+ Booking. Trip.com member tiers are determined by the number of valid bookings that were made within the past 12 months. Here is therequirement for the number of bookings: Member Tiers. Number of Bookings. Silver.
We offer more personalized help through our live chat. Chat. If you have any suggestions, or encountered any issues when using our website, please let us know. Your comments and ratings help us ensure we provide the best experience possible.
Hubungi Kami | Trip.com. Malaysia. Di Malaysia. 03 9212 8212. Tempahan Penerbangan: Isnin hingga Ahad, 09:00-22:00 (Waktu Kuala Lumpur) Antarabangsa. +60 3 4065 2708. Tempahan Penerbangan: Isnin hingga Ahad, 09:00-22:00 (Waktu Kuala Lumpur) Lebih 1,200,000 hotel di lebih 200 negara dan 30 juta ulasan tetamu yang sahih.
Our chat service is available in your local language and can assist with all inquiries and requests. Whether you have questions about your booking, need assistance with changes or cancellations, or require any other form of support, our chat representatives are here to promptly help you. You can request a transcript of your chat conversation ...
For fast and personalised support, download the app! Easy Download. Scan the QR code. Get help in one click. Effortless booking management. Free in-app calls. More Ways to Download for Free.
Kontakt | Trip.com. Kontaktnummern (Bei internationalen Anrufen fallen evtl. Gebühren an) Deutschland. Innerhalb Deutschlands. 069 3109 0122. Flugbuchungen: Täglich von 08:00-23:00 Uhr (Ortszeit Berlin) Hotelbuchungen: Montag bis Freitag, 09:00 - 18:00 (Ortszeit Berlin) Internationale Nummer.
For more information on how to reach us, please visit the Contact Us page here. Please note, a support ticket will only be created for inquiries submitted through channels listed on the Contact Us page. We will not respond to messages received outside of these options, including, but not limited to, those sent via regular mail and sent directly ...
More questions and answers. Save big, fly more with MyTrip: compare 650 airlines to find the best deal to fly your way around the world!
For fast and personalised support, download the app! Easy Download. Scan the QR code. Get help in one click. Effortless booking management. Free in-app calls.